Garden Bargains Reviews 

This company is a nightmare to deal with, similar to many large companies in this day and age, they have lost the touch to live up to their guarantees and any form of empathy with the customer.
I have sent 9 emails to them with regards to information about a Canker on a tree purchased, sent within 3 weeks of purchase, all I requested was could I get some advice with regards to actions to be taken to treat the tree. No reply to any emails sent all with pictures of the growth.

Phoned the number for customer help on the 14th to be cut off from the advisor 5 times, on checking the opening times I was 3 hours before the phone lines shut. Finally getting through and speaking with someone that had very bad English I was asked to send emails to a different address and all would be sorted within 24 hours, NO it was not.
Today I phoned again got straight through. The woman that answered spoke as though she had swallowed a wasp and it was my fault, she was arrogant, rude and very defensive from the start, she would not listen to my request, and such was her attitude I took it upon myself to tell her she was not listening a few times, until she finally did.
I explained about the disease but she told me she would not replace, until I explained there was a lifetime guarantee, I was put on hold three times, then told they would replace the trees that had this form of Canker, but I would have to pay postage for the replacement. I explained that it was the sellers responsibility but she was having non of it, I was told by her that the complaint today was outside the 30 day period and that is why I would have to pay the postage, I checked my emails and the first I sent to Garden Bargains was 23 days after delivery. She continued to not listen and told me pay the postage or cancel the order of replacement, reluctantly I had to pay, but will challenge this when the trees arrive.

I believe this is the last time I will ever use Garden Bargains for any online plant purchase from this experience.

In conclusion, Garden Bargains are difficult to contact, more difficult to speak with when you get through, and seem to do everything in their power to negate the contract of plant replacement.
Not a Nice company to do business with.

Ok, I ordered 4 plants. Have received two and informed the other two will be with me this week. The three stars are for the one plant that is intact and looks ok. I Opened the box to discover the one tree(fuschia) was broken through the main stem approx 12 inches from the top. Took a photo and sent an email. Decided to call as well only to be told they wouldn't replace it as "he could assure me the plant looked in good condition and would grow back". Not the point, I'd bought these plants as gifts but he was adamant they could not replace it as it was a healthy plant. Shame cos I've enjoyed the plants I've bought from them in the past, not so sure I'll buy again. Sorry, but you've let yourselves down.

Order a whisteria with a lifetime guarantee. After 10 months the plant has died. Emailed Idealworld asking for a replacement. I was told to contact Garden bargains. Not happy about this . Any called Garden bargains - product would be replaced however I would have to pay £6.99 postage! I refuse this offer . I have now quoted the Distant selling act to them which states the purchaser shall incur no costs. Waiting for a reply.

Recieved my Kilimanjaro plant ordered via Ideal World and it is awful. It was in a box too small for it. The plant was dry, drooping leaves and most of the petals and flowers had dropped off. One main stem is broken. It's a mess and Ideal World are refusing to offer me a replacement plant. This is a disgrace. What you see on TV is definitely not what you get. UPDATE - Since posting this Ideal World have come back to me and advised that a replacement plant will be provided. Please ensure it's a decent specimin as per your shows on Ideal World and it's in a box big enough not to crush the flowers and break the stem. Thank you.

I have now had 3 different purchases from garden bargains and I can't fault the quality the items arrived well packed and in excellent condition,I have brought from other companies that have not arrived in good condition in fact I have lost half of each order, I will definitely be using garden bargains again

I received my order today. I was missing 2 lots of plants,and 1 will follow later.l spoke with 5 different women and 4 of them put the phone down on me!One called me back and it was from uou gardens!!!She told me if l wanted the salvia then l would have to pay £6.99 extra delivery charge,l had already payed my delivery charge for plants which weren't in the box!!! When l said l wanted a refund she hung up like the other 3 women. The last woman said she would give me a refund for 2 other items.l am 70 years old and l was in tears crying at such rude and poor customer service. I will take this complaint to BBC watchdog.This is shocking customer service.

Ordered "giant" Lupin Lupini plugs through Ideal World. When they arrived I couldn't believe it, there was nothing but soil in the bag! An email to Ideal customer service and a prompt refund. Disappointed and disgusted yet again with this company because a previous order for so called collosus strawberry plugs barely made it into growth and were definitely NOT collosus in size, just ordinary. I have had the compost which I've had success with. I will not be ordering any plants from this company again.

Sorry I subscribed and would like to cancel but reading others, I guess there’s no point.
I live in, what in reality is a care home without carers for independent living for the aged and disabled. I have a tiny plot outside my window and placed an order for bulbs.I received my daffy and tulip bulbs alright but immediately afterwards have been plagued by constant and incessant emails to order again.
I could not refuse their recent offer of 100 bulbs for one penny. They were sent out by Yodel! Sent out but not delivered, well not to me! Yodel dropped off the package in the car park of the building, where another disabled tenant noticed and thankfully handed it to me in my room. The courier could not even bother to ring my doorbell.
If this company continue to use the likes of Yodel to deliver their delicate products, they will not be getting further orders from me.
Melvin Lyons. 10th.January ‘23.

Update.
Garden Bargains do not respond to reviews posted here, however I have had emails from them.
They have apologised regarding Yodel’s delivery and answered other complaints I had and have in fact given me a refund of all monies paid.
I now give them 4 stars for excellent customer service response to all my concerns
Melvin

I ordered patio cherry tree and plum tree. Arrived ready for their last rights. Replaced sent, free of charge - same outcome. In previous years I have ordered from this company and vowed not to use again. The plants aren't cheap and when shown on the Ideal World channel they say that the plants arrive in perfect condition - no they don't.

Ordered a pair of roses named Royal William.I expected red ,highly fragrant
Roses.The presenters kept
saying how strong the fragrance was.I have just
received them ,while they are in good condition and
in Flower they are pink and
have no fragrance. There is no point in sending them
back as it would cost me
more money but I am very
disappointed

They don't deliver what you ask for and the replacement they send goes straight onto the compost heap as I cannot preform miracles

Bought the annual membership when it was on offer for just £5 in April 22. I was looking forward to receiving my £20 vouchers but never received them. After countless emails and phone calls chasing my vouchers I still have not received any vouchers and we’re approaching August!! I have requested a refund on my subscription but I don’t rate my chances on getting that refund back either. They always blame Royal Mail on lost vouchers but I get all my other letters absolutely fine. Then they state it can take up to 30 working days to receive your vouchers. It’s just one excuse after another. I have received many plants from Ideal World and Garden Bargains - all have been in good condition but I wouldn’t bother signing up for any annual subscription due to the non existent vouchers.

Ordered baby barnsley 3 plants. Tiny, but potted them, fed them and waited. They have just bloomed. They are thin and spindly and definitely NOT baby barnsley. The blooms are dark pink! This is the second time I have been let down. Have learned my lesson. Will never order from them again.

I have been using this company with ideal world for 3 years and they say you have a lifetime garantee on hardy plants I phone GARDEN BARGAINS direct as the fuchsia were planted after a good feed and all the flowers died and fell off thinking they would come back but the plants died when I told the lady on the phone she asked me for my order number when I gave her it she said it incorrect and she could not help so don’t believe what they say on the tv. I have spent almost £1000 this year on plants and pots and this is the first time I have had to complain

We are not surprised to read these awful reviews. The plants we received were rubbish they then ignore your emails and to phone is premium rate! Shocking service. Don’t order from them.don’t watch the program and be tempted as you’ll be very disappointed.

received 20 plug plants Bagonia trailing shades, delivery was on time and all plants are healthy and looking good. I soaked them over night and this morning their looking there best, have repotted them but will leave in a cool place to fully recover before I set them outside in the garden. Thanks Garden Bargins.

Ordered 2 Italian cypress trees as I thought they were a good price. April 13th the Order and processing money no issue, and waited. 14 days passed, no delivery or notification, emailed customer services and told they were back in stock the following day (even though it never mentioned that when ordering) and my delivery would be imminently, that was 2nd May. Chased again 22nd May to be told it is now problems with fulfilling orders at the nursery (again not my issue now nearly 6 weeks on), waited another week, still no delivery. Contacted for a refund. MY ADVICE IS DO NOT USE IF YOU WANT TO SEE DELIVERIES THIS YEAR

Never received my order they’ve had my money for a month and now they want 14 days to refund it. Don’t they know how to work a computer. Clearly this company is in difficulty not fulfilling orders and taking an age to refund, a bad experience

Bought a few items 4 weeks ago , promised delivery within 1 week , still no delivery 4 weeks later , sent 4 emails all ignored.. don’t waste your time with these lot …

Can truthfully say that I have used this seller three times in the last month and am delighted with purchases. Each time delivered by Yodel and box was in pristine condition. Plants were well wrapped inside with canes added to stop movement or squashing. Plants were strong and healthy .