Gearchangeonline Reviews 

Reviews for online purchases seem futile as there is no personal interactions so I am really only reviewing how good the website is and delivery. Delivery for the most part is out of any companies hands other than the chosen couriers so is again futile.

That said the items arrived quickly and the price was the best out there.

Delivery service was Rubbish !Helmet was left in open porch ,When it clearly says will not leave in Safe Place?

Excellent customer service, great price and free next day delivery, I'd highly recommend gear change online 👍

The guys at both Tokai and Mowbray branches of Gear Change are amazing. Nothing is ever too much trouble and they always have time to help and offer advice. Thank you.

Items as described, quick turnaround for delivery, quick response on a query regarding delivery. Reliable business to order bike stuff from

My order #35274 got canceled with no explaination, not happy with that, but the team contacted me later to explain where it went wrong. Gave me a discount as an appology. To customers outside the uk, forein creditcards can not be accepted so use paypall or banktransfer.

After making my order didn’t have any communication from them
So I rang up a week after my order to be told that they were waiting for delivery from a dealer
Surprisingly the item came the next day?

Very cheap prices and great customer service. Highly recommended

Very quick delivery next day fit perfectly not worn out on bike yet waiting for warmer weather hopefully a good summer

I am brand new to biking, I live local and wanted to try gear change first before going elsewhere. Been in the store 3 times now, each time I’ve had nothing but fantastic advice and help. Purchased all my riding gear and today I have just purchased my first helmet. I think it was Brandon who was helping me (sorry if I’m wrong) but he couldn’t do enough! Showed me every single option and never once pushed me into something I didn’t want or was on the expensive side. Over the moon with my helmet and the price was fantastic. Appreciate all your help and I will be using yourselves in the future. Thanks a lot 😊

Unexpected Cancellation After Payment:
After successfully placing my order and completing the card payment, I received an email stating that they couldn’t accept card payments from an overseas address "due to security reasons." If this is a policy, it should be clearly stated upfront on the website, and card payments should be disabled when selecting a delivery country they don't accept payments from.

Refund Delays:
Although they claimed the refund was processed immediately, I was informed that it could take up to three working days for the money to appear back in my account. Considering today is Friday, this means my money is effectively blocked over the weekend. As a result, I can't reorder or take my business elsewhere until the refund clears.

Poor Communication:
Despite multiple emails asking for clarification and assistance, the responses I received were inconsistent and unhelpful. When I asked about alternative payment options, I had to reiterate several times that I could only proceed once the refund was received. Furthermore, I asked a question about a product, which has yet to be answered.

Lack of Proactive Solutions:
Rather than acknowledging their shortcomings or attempting to improve the situation, the solutions provided were limited and inconvenient. They suggested PayPal (which I don’t use and I stated that) or bank transfer but failed to offer any immediate resolution that would compensate for the delay their policies caused.

Need for Website Improvements:
If they don't allow card payments for international orders, the system should block those payments outright, saving customers time, frustration, and delays. This is a basic expectation for modern e-commerce platforms.

Total: 1/5

Excellent Customer service and very comfortable boots at a great price, would 100% recommend

Hello very pleased with the way I brought my boots and gloves

Very quick delivery good price all in all a very good company definitely recommend this company

Very quick delivery and the sizing guides helped me pick the correct size first time, unlike previous attempts with other companies. I am very pleased!

Comunication, fast delivery.

Very quick delivery. Product exactly as described. Definitely recommend.

Brilliant customer service. I ordered a helmet online but they checked it before posting and rang to explain it was damaged. They gave me the choice of a refund or an alternative helmet. I went for the alternative (same model, different graphics) and that arrived the next day in perfect condition. The care they took avoided the need for returns etc. I'm delighted.