GetGround Reviews 319

No way to terminate the account on the webgae

First of all, the company website does not even have a page where you can terminate the account. So I emailed the customer service to terminate my account and they replied me that the final subscription fee would be charged in March 2026. However, I am still charged in April 2026. I am asking for a refund and termination of my account account immediately. I am waiting for their reply. They make subscription termination so difficult. I would not recommend this company.

Overall a good experience, the setup was simple and everything in one place makes things easier. Support was helpful at the start. A solid option for a straightforward setup.

GetGround’s accounting service is superb. I simply upload all the rental statements, expense receipts and relevant bank statements to verify rental income and they will handle the tax filing. At the end, I just need to pay the tax due by secure bank transfer following simple instructions.

I’ve had a very positive experience using GetGround for my property investment needs. What stands out most is how responsive their team is every query I’ve had has been handled promptly and professionally, which makes a huge difference when you’re dealing with time-sensitive matters.

They really position themselves as a one-stop shop, and in my experience, they live up to that. From setting up structures to ongoing accounting and compliance, everything is streamlined in one place, which saves a lot of time and removes the usual hassle of coordinating between different providers.

Overall, I’d recommend GetGround to anyone looking for an efficient, reliable platform to manage property investments, especially if you value quick support and an all-in-one solution.

Getground can prepared everything for me. The only thing I need to do is upload all the necessary documents.

Recent joiner switching from a previous accountant but very happy with how Asya and the rest of the team have onboarded me. Website and dashboards look good to consolidate everything too.

Terrible company, take the money, you ask them for help, they send you links to their site that do not even work.
Then i ask how to pay my corporation tax, never done this before I need help. The person Russel who I was emailing was no help at all. Oh and still not resolved and we need to pay corporation tax in 9 days!!!
Accounting we asked how we could take money tax free. They told us the wrong thing, disgraceful. So our full accounts had to be done again after we are argued about it and then they said we should have withdraw it a different way. Wow great service, its like they do not know what they are doing.
Do not waste your money on this company.

Edit. Had an issue that has now been sorted. To be honest.. no one does what they do the way they do it.

I find myself openly recommending them. Best for property investment with a group of friends.

Get left / Get grounded ! / no info no help / They don't respond - no phone numbers no contacts to be made - this business is faceless email only impossible to speak with they did nothing to help.

My experience with GetGround — and specifically Harry Gardner — has been in a completely different league. From day one, Harry was on it. The flat was marketed quickly, professionally, and with real care, and a great tenant was secured faster than I honestly expected. What made the whole process so easy was Harry’s communication — always responsive, always clear, and never leaving you wondering what was happening next. You could tell he genuinely wanted to get the best result for us, not just tick a box. It felt personal, not transactional. GetGround have built something really impressive, and having someone like Harry representing them makes all the difference. Couldn’t recommend more highly.

Dashboard is simple and effective to use, but also the functionality is user friendly. The best part is the support in place. I always receive a response within 1-2 hrs on any query and thats fantastic customer service in my opinion!

This app is functional, easy to operate, informative and really helpful in dealing with property matters. It’s free of charge!

Excellent services from them for our case of urgency. We are fully satisfied for each of their staff in handling our company and personal matters.

GetGround has been excellent from the very beginning, both in setting up my company and through their mortgage service provider. My investment consultant, Asya Wu, has been outstanding—always professional, incredibly helpful, and consistently prompt in responding and resolving any queries. Her support has made the entire process smooth and reassuring.

GetGround have consistently provided an exceptional service with excellent customer service. Harry Gardner has been my point of contact during my lettings and management services and has been fantastic, providing informative and fast responses to all my queries.

The accountant who works on my account is responsive and gives me a clear and detail clarification on my queries.

GetGround has provided timely and efficient services since I joined in 2022. I receive prompt reminders about important tasks months ahead. they have responded to all my enquiries and helped me resolve all problems I faced. cannot recommend them enough

Wael Elamin

I am new this platform and the tax documents submission process, but your team guided and instructed me patiently. Replies were quick and clear.