GetGround Reviews 

We can't even begin to express how shocked and appalled all users are by GetGround and its breach of agreement. We were betrayed. What started as a promising start-up built around a simple core idea (i.e., each property should be owned by one company with one GetGround subscription only) quickly degenerated into a chaotic "money-grab" of unjustifiable cost increases rapidly from £26.38/month to £34.8/month to £48/month. When simply raising costs was no longer tenable, GetGround started to forcibly "bundle" entirely unnecessary and illusory "services" in an attempt to raise costs further to £96/month. But this was not what was contracted for, we would not consent of course, and now GetGround has resorted to blocking access to our own money accounts in order to extort charges. How could GetGround get it so wrong? Has the recent downturn in the property market left it no choice but to exploit its own users for money? When contacted, its customer service specialist was patronizing, evasive, and eventually offered circular passive-aggressive non-answers. Worse, they do not even see how wrong it is to block our access to our own money held in our company accounts! Most of all, GetGround did not even do the one thing it was contracted to do: prepare and file the annual accounts, which are overdue. We are at a complete loss of words, and now can’t even access our own money!

My company set up by get ground was struck off and I didn’t even know about it. Theres no constructive communication… just a call centre in the Philippines - they have no idea what they’re doing and are costing me more money than it’s worth plus fines. There’s no duty of care. Stay away

Get Ground is an integrated service that supports in a comprehensive way your limited company.

Get Ground will send you (a number of) messages to remind you eminent deadlines, it will provide guidance and in case you still have unresolved questions, you can call somebody to discuss.

All in all, excellent customer service and very friendly staff!

I have had both good and bad experiences with Getground. They are very nice and helpful when they sell you something. But if you need help with something, they can ignore you.

gethelp@ helped me solve my problem.

I had an excellent experience working with GetGround, especially with Harry Gardner. As an overseas landlord, the letting process could have been challenging, but Harry was incredibly supportive from start to finish. He provided very clear guidelines and always offered friendly, detailed replies to my queries. I relied on his expertise completely, and he ensured everything went smoothly. Outstanding customer service—highly recommended!

It is my first time using the Get Ground platform for my property investment journey. I was quite happy with how things were handled as a one-stop solution for me as an overseas investor. Great thanks to all the team who supported me in this journey, especially Talha Abbasi, Angelica Enriquez and last but not least Florence Chan.

GetGround has been excellent throughout the entire process of setting up my investment company and purchasing the property. They guided me step‑by‑step, secured great deals on broker fees and landlord insurance, and generally made the whole experience far easier and more cost‑effective than if I had tried to handle everything on my own.

Terrible company, prices went up considerably and when we tried to leave they made it very difficult for us to do so and our new accountants could rarely get in touch with them. Overall, would NOT recommend.

- Interest rate and solicitor fee that GG offered has increased after aggreement.
- The bank that GG found didn't approve mortgage for the apartment that GG provided because of the location of the apartment.
- GG staff can't be reached easily, hardly get answers from GG staff. Some of them don't reply in weeks.
- There are different people for every step but not a point of contact that organizes every branch
- Lost money, effort and time (3 quarters~9 months)

The team from GetGround makes it very easy for me as a foreighn investor to handle all my properties in the UK. I started with only one small LTD and one BTL. Due to the good experience I had with GetGround it's now 6 LTDs with BTLs and HMOs. Job well done!
Volker

Friendly and professional team, with a great depth of knowledge in property. The team can handle all aspects of setting up a limited company and providing the support services to handle the accounting needs. The technology and back office systems are really helpful too. Everything in one place.

Prompt service
I was very happy that my request for balance acct statement in my company was sent within 2 days.
That was so helpful for my nxt purchase of property. Staff made a request to head of team. Thanks for your help Lucida. Thank you getground!

Setting up the account on GetGround has been a truly smooth process. Whenever I encounter any area that I'm unsure about, I will send an email and I am very pleased with the promptness in their responses. I would highly recommend them.

I’ve been using GetGround for about a year now, and I really appreciate their fantastic service. From setting up my SPV company to handling accounting and tax matters, they’ve been a great help. This year, I’ve been especially impressed by the wide range of services they’ve extended to fulfil all my property investment needs. I would highly recommend them for their straightforward process, which makes managing and advising on my portfolio much more efficient and easy to follow.

Thank you so much for the advice and quick support from everyone at GetGround.

Angelica and Danila have been most helpful and prompt. Their immediate actions saved us from some penalty from the tax department. They are certainly assets to the company 👍

Overall, GetGround manages our assets' accounts , etc well and their UI is simple yet clear.

I’ve had an excellent experience with GetGround from start to now. The entire process of setting up my LTD companies was handled professionally, efficiently, and with great attention to detail.

My personal advisor has been outstanding throughout — always approachable, knowledgeable, and incredibly supportive when it came to financial guidance and helping me understand each stage clearly. Any questions or concerns I have had have been dealt with quickly and professionally, which makes the whole experience stress-free.

I also want to recognise the wider support team, who have consistently resolved issues promptly and communicated clearly whenever assistance was needed. The efficiency of the service and the level of customer care genuinely stand out.

Because of the positive experience I’ve had, I’ve already recommended GetGround to friends and would highly recommend them to anyone in my circle looking for reliable company setup and financial support services.

I have been with Getground since I started my property journey with their Core plan. Although the GetGround portal is not a full accounting engine, the end-of-year accounts were prepared with great care for every detail. All my questions were also answered to my satisfaction throughout accounts preparation. Special thanks to Joy from accounts team to get my accounts prepared accurately.

The communication and responses are always 100% clear and easily understood, however it is the speed of response that is the most impressive element of the service. With so many poor customer service responses these days, GetGround have restored my faith that customer service, with them at least, is still a real thing! They won't let you down!!

Effective and professional support. Staff is friendly and provides good service.