Glossybox Reviews 

There was a problem with one of the products in the January box and I was resigned, incorrectly, to taking it on the chin. A quick message to customer service however resulted in a replacement with samples being despatched the next day. Excellent customer service experience, very happy customer.

Make it impossible to cancel. There is no cancel subscription or stop auto-renew..Whatever you do do not take out a subscription from this company

I ordered a one-month Glossybox in October and received it with no indication anywhere in my account that an ongoing subscription was active. In November they charged me again unexpectedly. I contacted them immediately and was told they couldn’t cancel that month’s box but that my subscription had been cancelled and I would not be charged again.

Fast forward to December — they charged me again and sent yet another box, despite their written confirmation that my subscription had been cancelled in November. When I reached out, they responded as if I were only now trying to cancel, completely ignoring the fact that they had already confirmed cancellation weeks earlier.

This is incredibly frustrating and feels misleading. Being repeatedly charged after confirmed cancellation is unacceptable, and now I am having to chase a refund for something that should never have happened.

Would not recommend based on this experience. Wish I could give zero stars

9Ive been a customer of glossybox for nearly 3yrs. Ive had a few minor issues but it was always sorted. Recently I had been unable to login in so I tried changing my password (even though i knew my password) nothing worked so I messaged them on Facebook and was told my account had been disabled because of data protection information provided has not met their security. What a load of utter nonsense. I haven't done anything wrong. I spend a fair bit and enjoy filling in the reviews for items purchased for credits. How they can cancel someone's account for doing nothing wrong is beyond me. They have treated a me appallingly and ive recently in the last 3 months have purchased the advent calendar. The Christmas box and the monthly subscription boxes. Just horrific how they have treated me. I feel so upset. Please make sure that any credits you have are used up and cancel your subscriptions.
EDIT: Ive since had another reply to my response on Facebook messenger saying that Glossybox investigation team decision is final and they will not be re in stating my account. Shocking!

I sent messages in September, prior to the end of my subscription to cancel my subscription. GUess what - they've taken money out of my account and renewed my subscription. Without my permission after I told them I wanted to cancel. Its disgusting. I ahve messaged the customer service team only to be told tough shit, ive been renewed for another year. Ive cancelled my payment details, delted my card and raised a dispute with my bank. You can take me to court if you want but I wont be paying for something that I told you I didnt want!!!!!!!!!!!! LIVID

The worst company I’ve ever dealt with…
The worst company I’ve ever dealt with !!! On a month rolling subscription which stated I could cancel but try and find a way to cancel on their awful website it’s like looking for unicorns I’m so frustrated! When I did get a message it was to try and convince me to sign up for longer arrrr just let me CANCEL!! I was ripped off £15 over the calendar offer and promised a refund that never came and now I’m stuck with a subscription I can’t cancel with tiny products I do not want

EDITED - Liam has reached out and sorted this for me with providing a credit to purchase the palette from their website (17.99 credit provided , item is 10, 2.99 delivery, 5 gesture of goodwill).

Very happy to speak to a human and get a swift resolution. Will keep my subscription.

Left off one star as I feel they either need to get a better AI customer service or get rid of it all together! Then it'll be 5.

Thanks

I know when a company is using AI bots, not that they'll admit it! But it's plainly obvious with the lack of compassion and asking the same questions over and over again.

I signed up on the 3rd September and since then seen advertised for the "September box" an eyeshadow palette id like. I messaged support as I didn't receive this and was told it was an offer from the 16th only.

Misleading and unfair , it was said to be for September box.

I asked to cancel as I didn't find this fair, and was given an offer of the box for £1.50 less... Told them it isn't about the money it's the principle of what has happened and they then asked me again why I was cancelling!! All the names of the so called support are made up as well, make no sense the names.

For the record my enquiry number is 691492971.

I just wanted the deal honoured , not like it's sign up in October box deal!

Poor lack of human customer service.

To top it off I'm being told I have to take October's box. If that's the case the box will be unopened and I will return for a refund, going to cost them more in the long run than just cancelling like I have asked.

If I could give zero stars I would. As per everyone else, it's not at all clear that this auto renews and trying to cancel is almost impossible. Products are hit and miss at best. Avoid like the plague!

They are scammers, I paid for one month subscription which they renewed automatically and now there is no option to cancel. So far no reply from the costumer service. Products are absolute garbage. Never regretted anything more than my decision to try their box!! Stay away!

Terrible scam, impossible to cancel, customer service not helpful. Cheap bad quality products no one wants. Keeps charging my card, total fraud!

Upd: their generic response to my review here is a total nonsense. I had to cancel my bank card because of them! DO NOT USE THEM!

Absolute garbage. Supposed to be a June box and a free February box and £35 worth of Gruum products. Received 2 x June boxes. No other stuff. Trying to cancel subscription which is proving very difficult. Avoid. My first foray with subscriptions like this and it’ll be my last !

I tried a trial box I stated I didn’t not wish to continue with them after the trial I have actual messages from glossy box stating that my subscription was cancelled that the auto renewal was cancelled that no more money would be taken and that April would be the final box. In May they took more money out when I contacted them they refunded the money but suddenly a 12 month subscription has appeared on my account and now I’m being told I can’t cancel it till the 12 months is up. I’ve tried contacting customer service but I get the same auto generated response. I’ve shared the messages they sent me and they are just ignored you need to pay the 12 month term is what I’m told. I did not sign up for this!
Edit - I did not get a message from Glossybox through my trust pilot account so another fob off from this shocking company.

I’ve never felt more like I’m in some sort of black mirror thing, it’s honestly horrible, I’ve opted out of texts repeatedly since I signed up for glossy box more than a year ago, I’ve never been taken off the mailing list AND for some reason I can’t block the number on iPhone, it just unblocks straight away because it isn’t actually attached to any number, it’s honestly scary I don’t know how to get away from the messages!!! I am hoping posting this will help resolve the problem!

Auto renew! Trying to cancel auto renew is a nightmare!

Absolute disgrace of a company. I ordered a 12 month beauty subscription box for my sister in Laws 40th birthday back in April 2024 and decided now to cancel the subscription as it will automatically renew after the year and I was also worried that I would forget to do it.
So I got in touch with the company via chat to be told that I am not able to cancel the auto renewal. It would have to be cancelled by my sister in law. This makes absolutely no sense whatsoever, basically the company are saying that if my sister in law decided to auto renew her gift that I purchased out of my own account then she could and I would have to pay for it!!!
This should be illegal and I will never use this company again!
My order number is 572327961

I had enormous difficulty trying to cancel my subscription when I thought I had made a one off payment for a good offer.
Once I realised I had signed up to a subscription I cancelled the same day the box arrived only to be informed that I was too late (?!) and my next month's payment would be processed and taken.
It's a catch. Don't fall for it.
Extremely disappointed and dissatisfied

Obwohl meine Rücksendung bereits abgeschlossen ist bekam ich nur eine Rückerstattung! Kundenservice wurde mehrfach kontaktiert!!!

Absolutely awful. The boxes will repeat items basically every month so you only end up with a few new things every now and again. On top of this the customer service is awful and once you subscribe you feel very stuck. Try to cancel and you’ll get no where with no good answers or help through any of their messaging services

Edit onto this:
The reply below is awful because I’ve been in contact with their awful team for weeks so just another example of how useless they are

Ordered a gift subscription for my friend but the redemption email isn’t working. Customer services keep telling me they are looking into it but I’m getting no resolution. I’ve paid for a product for my friend and she’s received nothing. Bizarre service!! If I don’t hear anything this week, I will be contacting a consumer watchdog

Edit- I note the response received from Glossybox. In fact I have tried to contact you through all of your contact methods and you are not responding appropriately

COMPLETE SCAM BLACK FRIDAY

says get first box for £1 orderd 3
They take 3 lots of £1.
Today I go on my bank 2 days after purchase and they have taken £25 from my bank account
Can’t get hold of them
Doubt my boxes will even come
DONT DONT DONT TRUST