Pleased with the quality and service from Gr8 Fires. The 1st delivery arrived slightly damaged, and Holly at Gr8 Fires handled it quickly; I received a replacement immediately—no quibble or hesitation... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A great little unit I bought the 60 inch media centre easy to put up and build. It does take two people at times and certainly when you put it together. The only drawback is you have to make sure whe... Toon meer
Bedrijf heeft geantwoord
I’m really happy with everything. The media wall is great quality and went together well with decent instructions and the fire looks great. Delivery was exactly when they said it would be with great c... Toon meer
Bedrijf heeft geantwoord
Burner arrived secure and intact and on the same day requested. Looks exactly the same as online and am pleased with the build quality. No scratches or marks and came with all the components and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houtkachelwinkel
- ook in
- Decoratie- en interieurwinkel
- Fornuisbouwer
- Gaswinkel
- Openhaard- en kachelwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
Gr8 Fires is a leading UK online retailer specialising in beautiful fires and fireplaces at exceptional value. Our extensive range includes woodburning stoves, multi-fuel stoves, bioethanol stoves, electric fires, electric media wall fires, electric stoves and fireplaces. We’re proud to be home of the original DIY flat-pack media wall with integrated fire, making it easier for customers to create a stylish feature wall in their own home. At Gr8 Fires, we believe you shouldn’t have to compromise on style, quality or price. That’s why we work hard to offer a wide choice of products at competitive prices, with options to suit a variety of homes, budgets and interior styles. Our friendly and knowledgeable customer service team is here to help at every stage, from choosing the right fire or stove to answering questions about your project. We’re committed to making the buying experience simple, straightforward and enjoyable. Whether you’re creating a cosy living room, installing a new stove or designing a complete media wall, we’re here to help you create a warm, inviting space you’ll love.
Contactgegevens
Ariane 19, B79, Tamworth, Verenigd Koninkrijk
- 0121 271 0221
- sales@gr8fires.co.uk
- www.gr8fires.co.uk
4,7
Uitstekend
4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Very happy with all aspects with the…
Very happy with all aspects with the purchase of our log burner to home delivery. Thankyou.
15 september 2026
Antwoord van Gr8 Fires
Thank you so much for your fantastic review! We’re delighted to hear that you’re very happy with your log burner and that everything from your purchase through to delivery went smoothly.
We really appreciate you taking the time to share your experience with us, and we hope you enjoy your new log burner for many years to come!
Kind regards,
Holly
Speedy acknowledgement of order
Speedy acknowledgement of order, fast delivery with delivery updates from courier. Ezee glo widescreen glass trim fire not installed yet, but looks sleek and modern, so far happy with purchase.
14 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re pleased to hear you were happy with the quick order confirmation, fast delivery and courier updates. It’s great to know you’re happy with the sleek, modern look of your Ezee Glow widescreen glass trim fire so far. We hope you’re just as pleased once it’s installed! 🔥
Amazing fires
Amazing fires, I have two different ones from them and they are fantastic, had one for over 5 years and had no issues whatsoever, works perfect and looks amazing. Totally recommend it
25 september 2025
Review zonder uitnodiging
Antwoord van Gr8 Fires
Thank you so much for your fantastic review and continued support! It’s wonderful to hear you’ve had one of our fires for over 5 years with no issues, and that you’re enjoying having two different models from us. We really appreciate your recommendation and are delighted to know you’re so happy with both fires. 🔥
From ordering to delivery i was kept informed…
From ordering to delivery i was kept informed.
Not opened the fire yet as I am waiting for a media wall to be built.
I will update my review as soon as possible with photos.
Delivery was quick and i was kept informed of tracking..
Received within 3 days of ordering and that was with a weekend, was originally told could be up to 2 weeks.
Watch for my update hopefully within 3 weeks.
10 september 2026
Antwoord van Gr8 Fires
Thank you for your review. We’re glad your fire arrived sooner than expected and that the tracking updates kept you informed. We hope the media wall build goes smoothly, and we’d love to hear what you think once your fire is installed!
Speedy delivery good communication
Speedy delivery good communication. The company even took the time to email to check on the performance of the delivery company used which had also been excellent. I thought this demonstrated a good level of customer care.
14 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review. We’re pleased your order arrived quickly and that the delivery company did such a great job. It’s wonderful to hear that our follow-up email made you feel well looked after. We really appreciate you taking the time to share your experience.
Gr8Fires Customer Support
Great until delivery .your vehicle…
Great until delivery .your vehicle could not gain acsess to our property so rather than come and make contact you got the manager of the park to deliver it But no one made contact with us to sign anything
12 augustus 2026
Antwoord van Gr8 Fires
Thank you for your feedback. We’re sorry to hear that the delivery didn’t go as smoothly as expected. We understand how frustrating it must have been not to be contacted directly when access to the property was an issue, particularly regarding the delivery and signing for the goods. We’ll certainly take your comments on board and review how this was handled with our delivery team. We’re pleased to hear everything was great up until delivery, and we appreciate you bringing this to our attention.
Super quick delivery
Super quick delivery. Delivery driver was really nice bloke.
Excellent stove. Excellent value. Not sure I’ll be back as how many stoves do you need in your life. 😂😂
Called them to ask a few questions before purchase spoke a really nice woman.
Yeh, use them. I had no problems.
25 augustus 2026
Antwoord van Gr8 Fires
Thank you so much for the fantastic review! 😊 We’re delighted to hear you were happy with the stove, the value and how quickly it arrived. We’ll also pass your kind comments on to our delivery driver and the team they’ll be thrilled!
Delivery went all to pot and no customer care
I ordered two fires and two inspection tubes - was told the logistics company would contact me to arrange delivery date and time - they didn’t after 4 workings days I contacted GRE8 Fires and was given a number for logistics company who must sub contract to other smaller companies after some transferring was put in touch with Pall Ex courier who told me it was on van to be delivered that day .
I had told GRE8 fires before ordering and again on ordering, I needed to know exact date and time frame as house under renovation - I was told by Pall Ex on van and to be delivered that day . I was told they could take off and redeliver next day - I asked they were delivered around lunch time and asked for confirmation phone call of this - guess what no phone call back .
At 8.30 am next morning A delivery driver rang me to state he was outside address and if I didn’t accept order or he could not leave them ,I would be charged £50.00 re delivery . I had to have them delivered 10 doors away . I got straight into pall Ex and GRE8 fires who were little help and I had to go after work and try and move 102 kg fire and a 92 kg fire with help of kind neighbours . I told GRE8 fires this and had no acknowledgment back basically washed their hands if it an utter disgrace and customer care zilch . Very little help on ordering infact prefer you to order on line . Queries I had given wrong information . Would I recommend No and very disappointed in service received just another online seller with no customer care at all . I couldn’t have done more to avoid this and told them from start - basically people aren’t sitting on their arses all day waiting for deliveries they don’t know are being delivered on that date !
I would Avoid like the plague and feel totally let down .
I told GRE8 fires my contract was with them in that the ordering through to delivery was their responsibility and I should not have to chase after couriers delivering .
The delivery driver probably got the back lash but he was only doing his job .
As a result my fires were soaking wet from being outside and could have fallen foul of opportunist thieves - I told GRE8 fires they’d be held responsible by such a farce of a delivery .
18 september 2026
Antwoord van Gr8 Fires
HI Rachel,
Thank you for taking the time to leave your feedback. We’re very sorry for the frustration and inconvenience caused by the delivery of your fires.
Having reviewed the situation, it was clear that your request for a callback and agreed delivery arrangements had not been communicated correctly by the delivery network, resulting in the driver arriving when nobody was available.
As soon as we were made aware of the situation, we apologised, confirmed that you would not be responsible for the £50 redelivery charge, and offered to arrange for the fires to be moved from your neighbour's property to your own. We also advised you not to attempt to move the two heavy fires yourself and contacted the logistics company to establish where the communication had broken down.
We were also happy to address any concerns regarding the condition of the fires following the delivery.
We are genuinely sorry that you were put in this position and appreciate that you should not have had to spend your time chasing the courier. We have taken your feedback seriously and have raised the communication issues with the delivery company to help prevent this happening again.
Kind regards,
The Gr8 Fires Team
Great product and price delivered quickly
Exactly the fire fret I wanted at a great price delivered quickly - what more?
11 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re delighted you found exactly the fire fret you were looking for at a great price, and that it arrived quickly. We really appreciate your support and hope you enjoy it! 🔥
Very swift service
Very swift service. Arrived quickly and well packed. Great product too !
11 september 2026
Antwoord van Gr8 Fires
Thank you for your fantastic review! We’re delighted your order arrived quickly and well packaged, and that you’re pleased with the product.
Antwoord van Gr8 Fires
Thank you for your review! We’re delighted to hear you found our team helpful and were happy with the service you received. We really appreciate your feedback and your support.
Gr8Fires Customer Support team
Fabulous service
Really please with the communication during our order. We live remotely and the stove was delivered in good time and really well packaged.
This is our second purchase from Gr8 Fires. Great price is a bonus as well
9 september 2026
Antwoord van Gr8 Fires
Thank you so much for your fantastic review and for choosing Gr8 Fires for a second time! We’re delighted to hear that you were happy with the communication throughout your order and that your stove arrived safely, well packaged and within good time. We really appreciate your continued support, especially knowing you’re based in a remote location. It’s also great to hear you found the price to be a bonus! 🔥 We hope you enjoy your new stove.
Antwoord van Gr8 Fires
Thank you for your great feedback! We’re really pleased to hear you had a good all-round experience with Gr8 Fires. We truly appreciate your support and hope you enjoy your fire for many years to come! 🔥
As always
As always, very helpful. Special thanks to Holly who was extremely kind and helpful. I’m not good with technology, she really went beyond to help me place my order. All I need now is my fitter to complete the job😀 Well done all of you. Quality goods and quality service.👍🏼
10 september 2026
Antwoord van Gr8 Fires
Thank you so much for your fantastic review! We’re delighted to hear that you received such helpful and friendly service, and we’ll be sure to pass your special thanks on to Holly. It’s wonderful to know she was able to go the extra mile and make placing your order easier for you.
We really appreciate your kind words about both our products and service. We hope your fitter gets everything completed soon so you can sit back, relax and enjoy your new fire! 😀🔥
Used Gr8 Fires for the 3rd time great…
Used Gr8 Fires for the 3rd time great price and quick delivery
14 augustus 2026
Antwoord van Gr8 Fires
Thank you so much for choosing Gr8 Fires for the third time! 🔥 It genuinely means a lot to us to have your continued support. We’re delighted you’ve been happy with our prices and quick delivery, and we hope to welcome you back again soon.
Best wishes,
The Gr8 Fires Team
Easy to order online and delivered when…
Easy to order online and delivered when I asked for a certain day. Would definitely recommend 😊
9 september 2026
Antwoord van Gr8 Fires
Thank you so much for your lovely review! 😊 We’re delighted to hear you found ordering easy and that we could arrange delivery for the day that suited you. We really appreciate the recommendation and hope to see you again in the future!
Best wishes,
The Gr8 Fires Team
The fire came in record time customer…
The fire came in record time customer service friendly and helpful
8 september 2026
Antwoord van Gr8 Fires
Thank you so much for your lovely review! 😊 We’re delighted your fire arrived so quickly and that you found our customer service friendly and helpful. We really appreciate your support and hope you enjoy your new fire!
Best wishes,
The Gr8 Fires Team
Antwoord van Gr8 Fires
Thank you so much for your lovely review! 😊 We’re delighted you found ordering easy, delivery fast, and liked the fire. We really appreciate your support and hope you enjoy your new fire!
Best wishes,
The Gr8 Fires Team
Prompt delivery and good instructions.
8 september 2026
Antwoord van Gr8 Fires
Thank you for your review! We’re pleased to hear your order arrived promptly and that you found the instructions clear and helpful. We really appreciate your feedback and hope you enjoy your purchase!
Fast delivery and lovely delivery…
Fast delivery and lovely delivery driver
Not fitted yet but looks fabulous
8 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re delighted to hear you were impressed with the fast delivery and our delivery driver. We’re also pleased to hear your fire looks fabulous, and we hope you’re just as happy with it once it’s fitted and up and running!
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