Pleased with the quality and service from Gr8 Fires. The 1st delivery arrived slightly damaged, and Holly at Gr8 Fires handled it quickly; I received a replacement immediately—no quibble or hesitation... Toon meer
Bedrijf heeft geantwoord
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A great little unit I bought the 60 inch media centre easy to put up and build. It does take two people at times and certainly when you put it together. The only drawback is you have to make sure whe... Toon meer
Bedrijf heeft geantwoord
I’m really happy with everything. The media wall is great quality and went together well with decent instructions and the fire looks great. Delivery was exactly when they said it would be with great c... Toon meer
Bedrijf heeft geantwoord
Burner arrived secure and intact and on the same day requested. Looks exactly the same as online and am pleased with the build quality. No scratches or marks and came with all the components and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houtkachelwinkel
- ook in
- Decoratie- en interieurwinkel
- Fornuisbouwer
- Gaswinkel
- Openhaard- en kachelwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
Gr8 Fires is a leading UK online retailer specialising in beautiful fires and fireplaces at exceptional value. Our extensive range includes woodburning stoves, multi-fuel stoves, bioethanol stoves, electric fires, electric media wall fires, electric stoves and fireplaces. We’re proud to be home of the original DIY flat-pack media wall with integrated fire, making it easier for customers to create a stylish feature wall in their own home. At Gr8 Fires, we believe you shouldn’t have to compromise on style, quality or price. That’s why we work hard to offer a wide choice of products at competitive prices, with options to suit a variety of homes, budgets and interior styles. Our friendly and knowledgeable customer service team is here to help at every stage, from choosing the right fire or stove to answering questions about your project. We’re committed to making the buying experience simple, straightforward and enjoyable. Whether you’re creating a cosy living room, installing a new stove or designing a complete media wall, we’re here to help you create a warm, inviting space you’ll love.
Contactgegevens
Ariane 19, B79, Tamworth, Verenigd Koninkrijk
- 0121 271 0221
- sales@gr8fires.co.uk
- www.gr8fires.co.uk
4,7
Uitstekend
4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Service and helpful staff.
8 september 2026
Antwoord van Gr8 Fires
Thank you for your review! We’re delighted to hear you found our team helpful and were happy with the service you received. We really appreciate your feedback and your support.
Antwoord van Gr8 Fires
Thank you for your review! We’re delighted to hear your order went smoothly and that you were pleased with the delivery service. We really appreciate your feedback and hope you enjoy your purchase!
Delivery service was very good and was…
Delivery service was very good and was exactly as you said maybe a bit earlier.
8 september 2026
Antwoord van Gr8 Fires
Thank you for your review! We’re delighted to hear you were happy with the delivery service and that your order arrived even a little earlier than expected. We really appreciate your feedback and hope you enjoy your purchase!
Antwoord van Gr8 Fires
Thank you for your review! We’re delighted to hear you were happy with the prompt delivery. We really appreciate your feedback and hope you enjoy your purchase! 👌
Antwoord van Gr8 Fires
Thank you for your review! We’re pleased to hear your item arrived promptly and was exactly as described. We really appreciate you choosing Gr8 Fires and taking the time to share your feedback.
I purchased an inset electric fire…
I purchased an inset electric fire which I am really pleased with and good value for money
7 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re delighted to hear you’re really pleased with your inset electric fire and found it to be great value for money. We really appreciate your feedback and hope you enjoy your new fire!
Antwoord van Gr8 Fires
Thank you for your review! We’re pleased to hear you were kept informed throughout your order. We really appreciate you choosing Gr8 Fires and taking the time to leave us your feedback.
Prompt delivery of product and also…
Prompt delivery of product and also great quality
8 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re delighted to hear you were happy with the prompt delivery and the quality of your product. We really appreciate your feedback and hope you enjoy your purchase for many years to come! 🔥😊
The Good - and the Not So Good
From when I made my online purchase of my 2nd Ezeeglow Mini Zara to the time it arrived was not very long at all.
This 2nd Mini Zara is a replacement for the 1st one I purchased in November 2023 that abruptly stopped working earlier this year (2026).
7 september 2026
Antwoord van Gr8 Fires
Thank you so much for your review and for choosing Gr8 Fires again! We’re delighted to hear that your replacement Ezeeglow Mini Zara arrived promptly. We’re sorry to hear that your original Mini Zara stopped working, but we really appreciate you coming back to us for a second one. We hope you enjoy your new Mini Zara for many years to come! 🔥😊
Great log burner…
Really pleased with the log burner we received from Gr8 Fires. Great choice on their website and so easy to order. I was kept up to date regarding the delivery. Would definitely recommend
7 september 2026
Antwoord van Gr8 Fires
Thank you so much for your fantastic review! We’re really pleased to hear that you’re happy with your new log burner and found our website and ordering process easy to use. It’s also great to know that our delivery updates kept you informed throughout. We really appreciate your recommendation and hope you enjoy many cosy fires! 🔥😊
Excellent quality and looks great
7 september 2026
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re delighted to hear you’re pleased with the quality and appearance. We hope you enjoy many warm and cosy fires with your new stove! 🔥😊
delivered in two pieces and we still…
delivered in two pieces and we still had to cut to size to fit could just as easily buy locally cheaper and still cut to size
7 september 2026
Antwoord van Gr8 Fires
Hi,
Thanks for your feedback. When you contacted our customer care team, it was explained that the bricks have been redesigned and now come in two halves.
At the time, there was no mention that the bricks were the incorrect size. Had we been made aware, we would have been more than happy to look into this and help rectify the issue.
Kind regards,
GR8 Fires
excellent delivery service
excellent delivery service.
fire in storage till house renovated.
7 september 2026
Antwoord van Gr8 Fires
Hi,
Thanks so much for your review. We’re really pleased to hear you were happy with the delivery service.
We hope the renovation goes smoothly and that you’re delighted with the fire once it’s installed and ready to use.
Kind regards,
GR8 Fires
Let down by the very poor courier company
First fire sent via DX courier, gave me a delivery time and date, only to be cancelled a couple of hours before delivery time. They then gave me an alternative date, I tried to inform them I was not available to no avail as they still tried to deliver. They subsequently lost my fire completely. GR8 fires dispatched a replacement via another courier, thankfully arrived safely albeit two weeks late. Not the best experience.
18 augustus 2026
Antwoord van Gr8 Fires
Hi,
Thanks for taking the time to leave a review.
We’re really sorry about the issues you had with the original courier. We completely understand how frustrating it must have been to have the delivery cancelled, another attempt made when you weren’t available, and then for the fire to go missing altogether.
We’re glad we were able to get a replacement sent out with another courier and that it arrived safely in the end, although we appreciate that the two-week delay was far from ideal.
Thanks again for your patience while we got this sorted, and apologies for the inconvenience caused.
Kind regards,
GR8 Fires
Great stove, quick delivery
Great stove, quick delivery, followed up proactively to check all was ok
Delivery was 2 people with pallet trolley, safely delivered into garage for us with no lifting needed by us
2 september 2026
Antwoord van Gr8 Fires
Thank you for your fantastic review! We’re delighted you’re happy with the stove and delivery service. It’s great to hear our team made sure everything arrived safely and followed up to check all was well. 🔥
Antwoord van Gr8 Fires
Thank you for your lovely review! We’re delighted to hear you’re happy with your order and the service you received. We really appreciate you choosing Gr8 Fires and hope you enjoy your new fire!
Best wishes,
The Gr8 Fires Team
Antwoord van Gr8 Fires
Thank you for your review! We’re really pleased to hear you found the ordering process simple and that your delivery arrived quickly. We really appreciate your support and hope you enjoy your new fire!
Best wishes,
The Gr8 Fires Team
I’m so in love with my new fire
I’m so in love with my new fire, delivery was easy and very professional, always kept updated. The fire its self is excellent quality and the instructions were easy to follow. Would definitely recommend
4 september 2026
Antwoord van Gr8 Fires
Thank you so much for such a lovely review! We’re thrilled to hear you’re so happy with your new fire and that you found the delivery service professional, with clear updates throughout.
It’s also great to hear you’re impressed with the quality of the fire and found the instructions easy to follow. We really appreciate the recommendation and hope you enjoy your new fire for many years to come!
Best wishes,
The Gr8 Fires Team
easy ordering good product and delivery…
easy ordering good product and delivery was when expected
3 september 2026
Antwoord van Gr8 Fires
Thank you for your review! We’re pleased to hear you found ordering easy, are happy with the product, and that your delivery arrived when expected. We really appreciate your support and hope you enjoy your new fire!
Best wishes,
The Gr8 Fires Team
Antwoord van Gr8 Fires
Thank you for your review! We’re pleased to hear you found ordering easy, are happy with the product, and that your delivery arrived when expected. We really appreciate your support and hope you enjoy your new fire!
Best wishes,
The Gr8 Fires Team
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