Greatmats.com Corporation Reviews 9.708

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Wonderful selection of flooring. We have used Greatmats twice and have been thoroughly impressed with their service and product quality both times. Jake was a wonderful sales rep that directed us to w... Toon meer

Beoordeeld met 5 van de 5 sterren

I know it doesn't always happen, but we received our mat in less than a week! Delivery was prompt, communication was great, ordering was a breeze. Thank you for a great experience and a wonderful prod... Toon meer

Beoordeeld met 5 van de 5 sterren

Beth was very helpful with the purchase. The delivery was fast. The material is easy to work with and goes down quickly. It looks great and is a great improvement over a slab of concrete. Be sure to... Toon meer

Beoordeeld met 3 van de 5 sterren

I bought these for my dog training room after visiting a friend who had some in her training building. I do like them for their firmness yet shock absorption, but I have to admit I’m a bit disappointe... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vloerenwinkel

Geschreven door het bedrijf

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Geschreven door het bedrijf


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Fast and Easy

Called in for an order for a large amount of floor mats, was met with a helpful CSR agent that quickly put my order in. Did not tell me a ETA, however our order came extremely quickly. Would shop again.

17 februari 2026
Beoordeeld met 3 van de 5 sterren

I like them but I’m disappointed

I bought these for my dog training room after visiting a friend who had some in her training building. I do like them for their firmness yet shock absorption, but I have to admit I’m a bit disappointed in the fact that after just the first use there are deep claw marks and tears. My dogs nails are kept trimmed. I would have thought that mats marketed specifically for agility would have held up a little better to that.

25 februari 2026
Logo Greatmats.com Corporation

Antwoord van Greatmats.com Corporation

We are sorry to hear of your disappointment. Please see the following, taken from the product page on the Greatmats website: Because of the softness of the foam, expect nail scuffing, puncturing, indentations, or other markings from the dog nails in the dog agility mats. This does concern some customers aesthetically when it initially occurs. However, these markings and indentations will not affect the performance or change the ability to deliver maximum anti-fatigue cushion and traction.

Beoordeeld met 1 van de 5 sterren

I ordered 30 pieces with over $1000.

I ordered 30 pieces with over $1000.
I suggested getting a sample but they sent me just thickness not connection part. I sent some pictures with connection but they didn't give anything information. I thought that they got pictures and comformed what I needed. Finally I got products but can't fit to old. Connection was totally different then mine. I couldn't use it. I tried to return what I got but they sent me massage which was " tape it or re-sell it." That it. I'm so disappointed this company.
I spent over $1000 for just 30 pieces.
Make sure when order it just double check it. Don't make a same mistake as me.

24 februari 2026
Logo Greatmats.com Corporation

Antwoord van Greatmats.com Corporation

In reviewing email correspondence between this customer and their sales rep from before the order was placed, it was found that the customer was sent samples. They let us know that product did not match what they currently have and they requested an updated quote for 1" mats. Our rep sent this but also let the customer know the surface texture of the new mats would be different than their current mats, that they would not interlock with one another and there would likely be thickness variations. The customer made the choice to place the order. When they reached out to let us know the mats were not a match, we suggested it may be better financially to re-sell them locally to avoid paying for a freight shipment to return the material.

Beoordeeld met 1 van de 5 sterren

Recommended mats for my hair salon that…

Recommended mats for my hair salon that were not functional for a salon, then they fought me on my refund. Having to return this item, I paid the shipping twiceand not receiving a full refund, I lost money trusting in their recommendation.

6 april 2025
Logo Greatmats.com Corporation

Antwoord van Greatmats.com Corporation

This review is circling back to an order from April 2025. The customer planned to install the tiles over carpet. As stated in the disclaimer on the product page, results vary with this type of installation due to thickness of not only the carpet, but also the carpet pad. To assist with the customer's dissatisfaction, Greatmats covered half of the return shipping cost and also waived the restocking fee.

Beoordeeld met 5 van de 5 sterren

Would order this again if needed.

The product is great and the orders were accurate and timely communicated.
Mats interlock exactly as they were intended.
Salesman could use a little work on his people skills and I would have liked for him to communicate in a little friendlier manner. Nothing bad, just matter of fact.

17 februari 2026
Beoordeeld met 5 van de 5 sterren

They Work With Us !!

We are a small school with a limited budget for the extras. Greatmats has been exceedingly helpful and patient working with us to continue creating a safer environment in the gym. We couldn't ask for a better connection. bg

18 februari 2026
Beoordeeld met 5 van de 5 sterren

I'm impressed.

The mats arrived in good time. It took a day to install. They look great. Very impressed. Would definitely order again. Thank you.

21 februari 2026
Beoordeeld met 5 van de 5 sterren

Indoor Children's Play Area

Pre-order questions were answered. Easy to place the order. Mats were shipped out quickly and arrived on time. They were easy to cut and install. We are very happy with them.

5 februari 2026
Beoordeeld met 5 van de 5 sterren

Great system!

Mat system for our extra room is perfect. We worked with a team member to get the measurements for the best price. Delivery was super quick.

17 februari 2026

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