Groupnexus Reviews 

Nexus are trying to fine me. They say we parked in services for just under 3 hours!!!
We were there 15 minutes max. We only use the loo and buy water!!!
I have a disability badge too. I'm allowed 3 hours. It's 3 hours for free. The pic is dreadful.
It's just not true.
I have a tracker on my van. So hopefully that will prove it.
There's no ticker on your vehicle.
They can literally say what they want. Absolute disgrace.
I'm thinking of taking them to court!!

I am convinced Group Nexus are a scam company. We parked at Broadfields Retail Park in Aylesbury to do our daughter's university shopping. We were there for 3 hours 29 mins. This car park has very poor signage re a 2 hour limit. There is no provision to pay for extra time (it is advertised online as free).
I got a demand for £100 this morning! That is a ridiculous rate (backing up my theory of purposeful intent to scame)!
Buyer beware of visiting shops in this retail park (and spending your money there) - it is very easy to go over that (very poorly advertised 2 hour limit)! Shame on the likes of TKMaxx, Homesense, M&S, Halfords et al for accepting these parking provisions.
I have written to the world - hopefully that will get Group Nexus kicked out.

This company is a complete scam. My partner has received 3/4 fines from this company for a car park when visitng B&Q and them stating that his van had either been parked there over night for 6/7 hours, each time we have been able to prove from the camera we have at our house that this was not the case as his van was parked at our house during that time, we got the money back but we are now sick of receiving these fines and think this company should pay us money for unnecessary admin! I can't believe a company like this are able to exist!!!!

Tried to pay for parking this morning, app just won’t load locations at all. I can rebook previous parking in the same car park but that booking was with an old car and it’s not editable. Tried and tried to load all locations or local locations, input the site code…nothing! Deleted and reinstalled app, put airplane mode on and off again, tried everything and still nothing. No online assistance available. Hopeless!

Disgusting sham of a company. Anyone that uses them to manage their car park should be ashamed. Disregarded any evidence I showed them and still proceeded to fine me even though nothing I could have done to make payment.

Paid a car park fee of £4 when parked at Shrewsbury Hospital then charged an additional £30 for parking in a Permit only space which is badly signposted and then charged a further £1.50 to pay the £30 fine. Shrewsbury Hospital has limited parking facilities with very little public parking spaces - Nexus Group signage is unclear too high and misleading in that public parking signage is in exactly the same format as permit holder parking signage the only difference being in the wording which I have to say after looking for a space for over half an hour one is generally too stressed out to read word for word.

Very, very bad customer service zero star I am unhappy not customer service at all again zero star”000000000

Utterly useless company.

My wife and I provide transport to our elderly mother and simply need the system to allow us both to use her Blue Badge when appropriate.

Customer service only interested in passing the buck back to us and expecting us to tinker around with the software to get around their poorly programmed system which is incapable of handling two vehicles using the same Blue Badge!

A Blue Badge is for the INDIVIDUAL not a vehicle!!!

Absolute bunch of lying theives......hospitals should be ashamed of using these bunch of theiving clowns

98% negative reviews says everything this ‘Company’ requires closing down now.
This disgusting excuse for a company has just sent me a penalty notice fine for literally turning around once noticing new cashless payment machines in a car park at Lyndford Stag woods in Norfolk, I will add their was NO signage on entry so once and already passed the unnoticed camera and realising I had no way to pay had to spend all of a minute turning around in the entrance and leaving, without even making the actual car parking area! absolute entrapment and I’d say quiet likely illegal due to the signage issue, they’ll be receiving a phone call or happy to go to court if they’d prefer as their very intimidating series of text messages were offering.. absolute scammers and should be regulated better of which I’ll be highlighting during my impending call.
Will add any updates in the hope of helping others, more so the elderly which in this world have enough scammers to deal with without so called legitimate company’s, maybe independent trade bodies the BPA OR the IPC Regulator groups pick up on this, can only hope!

Received Parking Charge by post 6 days following issue date. Tried to make payment online, Bank approved payment but payment declined by retailer. Tried using telephone method. Call discountinued by receiver after confirming my PCN ref using keypad. Attempted twice - same result. Tried emailing the address given by notice but undeliverable. Tried appealing on Group Nexus website - unsuccessful error. Basically no way of making payment, no way of contacting the PCN issuer, and no way of making an appeal.

Disgusting organisation. No way of contacting them or speaking to anyone. It's all about money. They are scam artists and a true representation of how awful the UK has become

ZERO Stars really. Bunch of crooks. Charged me a penalty even after I had paid for regular parking. Wouldn't accept my appeal. And didn't even give me a refund on my car parking fee paid or credit towards their penalty. Really unhappy.

Scammers!! Do not ever use them .. I would rather get a fine from the council then to park with these vampires .. and you will get a fine if you park on any car park managed by them .. just look at the rest of the reviews

Any shops or businesses which car park is managed by nexus .. i will leave them a review or comment on social media to let them know I won’t be bringing my business to them because they are associated with these scammers

Do not park here! Only method of payment is the app that never works. They will play ignorant and send you a ticket even if you move your car as soon as you realize there is no way of paying. Customer service is non existent. Phoneline is just an automated system. Recommend staying well clear of this whole company and any site that uses them.

Just received a ticket from these con artists saying ive over stayed when infact my ticket was still valid when exiting the car park!
It seems they dont allow anytime to find a space and buy a ticket before they start the clock & then deduct that time from the ticket you purchase,. so your ticket hasn't ran out, but they fine you anyway!
Scammers!!

This company capitalises on enforcing extortionate parking charges designed to catch you out. Even when you have paid for the parking they are still trying to extort money out of you. Shameful company and will never use their services ever again.

Avoid this company at all costs. Groupnexus is the textbook example of everything wrong with private parking enforcement. I received a "notice" for an alleged violation in a poorly signed, confusingly marked area — no warning, no clarity, just a demand for money.

Their communication is robotic and deliberately intimidating. The appeals process? Don’t bother. It’s a dead-end designed to waste your time and wear you down. They don’t engage with facts or evidence — just automated rejections and veiled threats to escalate if you don’t pay.

This isn’t about managing parking — it’s about squeezing every penny they can from honest people through unclear rules, obscure signage, and legal loopholes. It’s predatory, plain and simple.

I’ll be avoiding any location tied to this company in the future, and I recommend others do the same. Absolutely disgraceful.

I usually park at Luton mall car park and always pay for my parking. However, one evening the ticket machine was not working, There was a sign stating ' machine not working. Proceed to exit.' After several attempts to stiil try to use the machine, we took a photo of it as evidence and exited the premises. Several weeks later I received a letter with a parking charge. I appealed it,explained that we were unable to pay due to a faulty machine and I submitted the photo as evidence. Despite this I received an email some weeks later stating that my appeal had been declined as there are notices at the front stating that we must pay to park. This is absurd!

Parked at Shrewsbury hospital where clearly said staff parking straight ahead and public parking to the left, to go into public parking you need to drive through the staff car park no other way , paid for parking and got a fine. Appealed but apparently the signs are compliant, would love to put a picture up here to buy unfortunately it won't let me . Shameful company and don't know how they get away with it.