Groupnexus Reviews 

fast to get it touch but you never answer the phone or even replies to any emails tried to pay for over a hour but no luck absolute joke

Absolute SCAM CAR PARK. hospital appointment, machine not working told to use the App no issue. After a few visits all ok Auto pay via App, one occasion the app did not work, i was not to know until i received a letter for a fine £40

They can have all the signs they want! how are people to know if the app has a glitch or not, and no one wants to pay double.

My complaint is the Exit Barrier shouldn't always open. As this results in to false indication if a person has paid or not.

What is their mitigation plan in place for this faulty barrier !!! and to stop scamming car park user's!!

Absolutely terrible experience.

I was charged for parking despite being a genuine member of The Gym Group and entitled to use the car park. The validation machine wasn’t working, I followed the gym staff’s advice and appealed the charge, but the communication afterwards was extremely poor.

The matter was eventually passed to debt collectors and I felt forced to pay £170 to avoid further escalation.

Extremely stressful and frustrating experience. I’ve now raised a formal complaint and requested a full refund. Definitely not acceptable.

We paid for a ticket at Foresty England on our way out of there because there was no machine where we parked. A sign said to pay at arrival but there was no machine up where we parked. We got a Penalty from Nexus and appealed. Nexus/cp plus still rejected it. What a disgusting Company to take our Money for the Ticket and want more just because we paid when we left and not on arrival. And Foresty England works with such a group.

I am a blue badge holder and despite showing the badge to the reception in the hospital they issued me with a fine!

The on line attempt at payment and difficulties it introduced, showed what a shit group this is.

Disgraceful company. I have had my appeal rejected now by POPLA, as the information pack provided by operator in my original appeal to NEXUS was inadequate to answer my queries of the day in question.
As others say, the telephone lines are all automated, and so I have resorted to an email, asking for it to be referred to the complaints team.
I am expecting a debt collection letter now, as they are unlikely to respond within timeframe.
- Well, they can see me in court! £3.50 CP charge, but fine is £80. Disgusting.
Sharks!

An absolute shambles of a company. My wife parked at Freckleton Street in Wigan and fully paid for her parking session. We hold concrete, undeniable proof of payment. Despite this, Group Nexus hit us with a predatory Parking Charge Notice (PCN).
When we appealed with clear, indisputable evidence proving their system had messed up, they doubled down. Instead of admitting their error, they sent out an automated "parking charge reminder," trying to bully us with inflated charges and attempting to misquote case law to justify their scam.

Let’s dismantle their legal posturing: companies like this love to hide behind ParkingEye Ltd v Beavis [2015] UKSC 67. They throw it around like a blank check to fine whoever they want. But let's look at what the Supreme Court actually ruled: Beavis only allows a parking charge to exist if there is an actual, unfulfilled breach of contract and a legitimate interest in traffic management. When a driver enters a car park and successfully pays the correct tariff in full, a valid contract is executed and completed. No breach of contract occurs. You cannot penalize or fine someone for a "breach" when they have literally followed every single rule and paid you your money. Continuing to chase people after this point is entirely legally baseless.

Worse still, pursuing automated threats and inflating demands after being supplied with factual proof of payment crosses the line into administrative harassment. Continuing to process and monetize personal data when there is zero lawful basis to do so puts them in flagrant breach of the UK GDPR data accuracy principles (Article 5).

Administrative errors happen to any business, but refusing to back down when caught out—and trying to intimidate the public with legal jargon you don't understand—is bang out of order. We won't be bullied, and we won't pay a single penny for a session that was already paid for.

Absolute cowboys.

Expect retribution to come your way, the breach of gdpr report has been sent to the ICO, trading standards are involved,The British Parking Association are notified of your fraudulent working practices. You will be held accountable for your cowboy actions!!!!

I was charged £100 after becoming trapped at Thurrock Services because of a fire on the Dartford Crossing, which brought traffic to a complete standstill. There was simply no way to leave the car park because every exit route was blocked.

I had two young children in the car, no air conditioning, and temperatures of around 38°C. This was an emergency situation entirely outside my control. I wasn't choosing to overstay—I physically couldn't leave.

I explained all of this in my appeal, yet it was rejected without any meaningful consideration of the circumstances. The decision felt completely devoid of common sense, fairness, or basic humanity.

A company that cannot distinguish between someone deliberately overstaying and a motorist trapped by a major incident has a fundamentally flawed approach to enforcement. Applying rules without any reasonable discretion does nothing but punish innocent people.

This experience has destroyed any confidence I had in this company. Charging people £100 in exceptional circumstances like these is indefensible, and rejecting a genuine appeal only reinforces that impression. I would strongly advise others to think twice before using any car park managed by this company.

I am extremely disappointed with Nexus Group's approach to customer service. I received a parking charge for overstaying by only a few minutes, despite being a regular customer who uses this facility every single week.

There was no consideration whatsoever for a genuine human error. Instead of showing any understanding or goodwill towards a loyal, frequent user, they chose to issue a parking charge with no flexibility. It's disappointing that customer loyalty seems to count for nothing.

Policies are important, but so is common sense and treating customers fairly. A few minutes over the limit shouldn't result in a parking charge, especially for someone who regularly uses the site. This experience has left a very negative impression, and I hope Nexus Group starts treating genuine customers with a bit more understanding.

After showing evidence that I parked fairly they reduced my penalty to £20 to pay for "their fees"... I shouldn't be paying this at all as they were in the wrong. Showing that the gym parking is 3 hours and you are charging me for 2 hours parking. To be honest they should be paying me as a goodwill gesture for wasting my time and getting this charge wrong.

An absolute disgrace of a company that is clearly inept. Group Nexus have the contract for the patient car park at Wigan Infirmary. For the second time in two weeks they have sent my ill and frail mother who has been to the hospital twice for treatment a penalty charge notice. The carpark is ANPR monitored and exit is upon payment. Both times. Payment has been made and both times the company have fraudulently obtained my mothers details from the DVLA by providing false information to the DVLA to send threatening demands for money they have already been paid. Absolute disgrace of a company that is basically modern day racketeering.

An absolute shambles of a company. Received a predatory parking charge for stopping to drop a parcel to the lockers attached to the Bingo building which parking they manage.
I was made to pay the full charge of £100 saying that I ignored their previous letter, which I had never received.
I wish there were a way to get rid of companies living by charging unfairly to normal people. They are basically stealing. There should be a regulation stopping this.
Trying to appeal is a complete waste of time. They ignore factual evidence and just want to squeeze money out of people. Utterly disgraceful business practices. And also very rude when replying to a complaint.

I want to give a zero star
And this bad the way they do for people going shopping not wondering why in Kilmarnock shopping place will no one want to go shopping and the shop will be all closed
I have went to shopping spending money walk around shopping on my day off
I now got parking letter from me
I will never go to that shopping area again

I tried to pay the £15 for stopping at Clacket Lane Service Station. Downloaded the app, entered the location but their system didn't recognise the location. I tried another three times with the same result. Received the fine as expected and dropped by Clacket Lane again to check I'd done everything correctly, which I had, the app still didn't recognise the location. My appeal was rejected by Nexus on the grounds that "Payment for parking could have been made within the services". No, it couldn't, the app didn't work. Now having to appeal to POPLA. I will be billing Nexus for all my time now, including another trip to Clacket Lane to check the function of their app. They rely on people not fighting back to illicitly make money. Guess what Nexus............. '

Despicable company. I work in the NHS and was fined for parking in staff parking despite paying monthly. They refused to even consider my appeal. Disgusting company.

My 75 year old mother was sent a £75 fine despite having evidence on her mobile banking to prove she had paid.

Disgusting predatory criminals

Paid £4:40 to park at Shrewsbury hospital on 1/7/26 after driving around hospital several times and eventually seeing a spot amid the chaos of building signs, vehicles, cones and temporary one way systems that hospital parking has been there for the past months/years? of major building work.

Apparently I either didn't pay ( I have confirmation on bank statement) or shouldn't have parked where I did. Busy coping with the cancer diagnosis I received for my mother that day and now this crap from a company that scores 1 star on Trustpilot but is still going!!!

Royal Derby Hospital
Group Nexus controlled - Carpark 6

Excellent Service, Used by Staff and Patients, spotless carpark, well lit, Carpark staff go over and beyond to ensure you and your vehicle feel safe...

Straight forward pay as you leave system !!!

A big thanks to "WAY & HIS TEAM" making my daily journey for treatment enjoyable!!!

I wish I could give minus scores to this company parking. I have had ticket from them twice even after paying for parking. Last ticket was about 2 yrs ago when I paid £10 parking for few hours, which i sent screenshot of payment gone from my account but ended up paying for parking charges and now again got penalty where i remember i used tesco voucher towards my parking and i didn’t owe them nothing to pay. I still remember the ticket cane out saying thank you on the screen. That means I didn’t have to pay anything. After weeks I got fine for that day. These parking companies are scamming people. I’m sure there will be more people like me in same situation. When I appealed this time they asking me to pay penalty because I don’t have parking proof which I lost while cleaning. This is ridiculous. This company is scammer