Groupnexus Reviews 

Spent a little longer in Nandos than expected because I had to queue for nearly 45 mins - should not have to rush my family to eat their food to get back to my car at a time when all shops have shut anyway! I'm not inconveniencing anyone. Pitch black when I arrived. Tiny sign at Mayflower carpark, with no visibility, is completely unacceptable. Such a scam.

absolutely useless company,impossible to contact except via email,tried ringing their number only to be answered by automated voice and there's nothing on there to register a blue badge or their website,,,absolutely useless as their rating states they've got a one star but should be zero

Absolutely disgraceful experience. I received a parking charge after attending a medical appointment at the Axess Clinic Halton General Hospital, a day that was already extremely difficult and distressing. There were no visible or working payment facilities available in the clinic, yet my appeal was completely dismissed without any understanding or compassion for the circumstances.

I explained that I was in pain and had undergone a traumatic experience that day, but the company showed zero empathy or flexibility. Instead, they hid behind generic wording about “signage compliance” and “terms and conditions,” offering no real consideration for the human aspect of what patients are going through.

I have now paid the fine under protest, but I think it is an absolute disgrace to issue and enforce parking charges against people attending medical or hospital appointments, some involving highly unpleasant or sensitive procedures. This is not a day out; it’s a necessity.

This company should be ashamed of how they treat people. Patients deserve compassion, not punishment.

Trowell Services.
I was working at Trowell Services, was told to give registrations in at WHSmith, I even showed them photos of the registrations so they wouldn’t get it wrong. One of the registrations apparently didn’t go through but I wasn’t responsible for entering the reg’s. They said they’d cancel the PCN if I provide evidence I was working there. Government headed letter provided, appeal rejected with standard signage email. They didn’t provide a POPLA code and still haven’t after 4 emails requesting it. Reported to BPA

Absolutely Disgusting Service, Never responded to my appeal, have since handed to debt collection agency. They are the scum of the earth - My solicitors are now dealing with this.

I would have rated it 0 but you can’t progress further.
Absolute joke of a so called company - scammers & a disgrace! Avoid at all costs……..

Absolute scum of the earth.

My sister and her newborn were in intensive care in Russells Hall Hospital and time was of the essence. I tried for over 15 minutes to park. All car parks were full with queues of people waiting for spaces. There is literally nowhere else to park near the hospital as it's surrounded by red routes and dual carriageways. The entrance to the car park was in complete disrepair - the barriers look like someone had crashed into them and are not working, there was no obvious signage and the ground conditions makes for an off-road experience. I found an unmarked space at the very back of the car park at the end of a parking row and parked there; I was not obstructing anyone or causing any issues. Upon my return a few hours later (after I had paid for parking at the machine inside the hospital), I found a parking fine stuck to my car for not being parked in a marked bay. Several other people who had done similar to myself also had fines on their cars. My fine had been issued within 8 minutes of me entering the car park which makes me feel like the attendant was watching everyone struggling to park like a vulture. I will be complaining to the hospital as to why they are using this awful company to manage their car parks. What are people supposed to do in an emergency when there physically isn't enough car parking spaces?! I didn't bother appealing because I can see from the reviews that people in more tragic situations than me have had no success, so clearly this company has zero compassion or morals. They literally prey on people who are likely having one of the most stressful days of their life.

Total scam. These "management" companies should be outlawed. Misery-mongers. They do not deserve the courtesy of a review.

Absolutely disgraceful company. No morals or scruples. I am about to embark on an information drive to try and deter people to stop using their car parks.

Attempted numerous times and hours to register my wife's blue badge. Got as far a email address log-in but would not accept OTP or said it was timed out.

A deeply frustrating and exploitative experience

1. Their PCN payment system is misleading. Even if you've already paid, the link remains active and allows further payments—without confirming whether your initial payment was successful.

2. The appeals process is a sham. You can email them, but it feels like shouting into the void. Responses are generic, templated, and always circle back to signage. POPLA isn't any better—don’t waste your time appealing there either.

3. They appear to deliberately mismanage hospital car parks to maximise revenue from PCNs, targeting vulnerable staff and patients who are often under immense stress.

Taken together, these practices feel borderline FRAUDULENT. So why do hospitals continue to contract them? I genuinely can't understand it.

I’m a career of a child with complex needs, as well am I disabled myself. On the 18/10 was the only day of the month I got for myself and I thought to go to the gym and have a relaxing time. I parked on Woodfields Park in Bury went the puregym, then I took a long shower and still at the gym I ate a sandwich. I started to have some chest pains and on 13/10 I literally been hospitalised for this, I explained what happened that day and also showed the picture of the blue badge. Still they claimed that my appeal was not valid, so from a moment that should be relaxed it became a nightmare. I ended up cancelling my membership at the gym because the last thing I want it’s too feel the pressure on and I will never back again there.

Penalised for their app being down and when calling them it isn’t instant and are on hold for 20 mins. Appealed and showed proof of the app not accepting payments and paying over the phone was other option I used. I even asked the agent can the time of me entering the carpark be adjusted correctly so I pay for time I have parked and they said it wasn’t possible. Appeal was rejected for a service they were not able to provide which I find astonishing and does seem like they are conning people out of money.

This company manages parking at Nuneaton Hospital. You pay at exit usually using the machines at Hospital entrance. The Machines were out of order and sign on machine stated you didn’t have to pay. Turns out there is now an app. In tiny writing on the signs in carpark. So when I appealed the fine it took them less than 4 minutes to tell me they clearly sign post how to pay. So instead of £3 I had to pay £30. Oh and final insult an additional £1.50 charge whatever payment type you select. This is a hospital carpark. It’s been the worse company I ever encountered. Bad attitude, bad approach to customers and bad practice.

Zero stars if I could. Scamming scum bags who rip you off when you have paid for parking. Avoid them like the plague they are. Take photos of everything.

I can't believe I have to give these people 1 star. I'm an unpaid member of a hospital and parked on site with 24 hour a permit and I received 3 fines for parking due to "only having a night time permit". I sent multiple pictures of my permit on the nexus platform showing I have a night time and day permit along with a 24 hour permit. They just respond ignoring the evidence- repeating I only have a night time permit. I've spend hundreds of pounds paying these tickets at an extortionate price the fines went up to after my appeals were rejected. Many hospital employees now park on residential streets around the hospital to avoid the repercussions from these awful people at Nexus- which isn't ideal for the residents living around the hospital. I wish someone could get involved and have this platform investigated.

AVOID I downloaded the app specifically that was shown on the sign. Click the correct amount of time, entered bank details and paid. £1 pending popped up from my banking app..I thought ok they take pending amount and scan reg when exiting to ensure correct amount.. no issue. However they never changed me upon existing and as pending charges don't show up on your statements after they have been cancelled I had no proof of attempting to pay and they are trying to find me over £100 for their app failing.

£1.50 admin charge. I was 16 minutes late getting out of one of their racketeering car parks had my 3 month old baby. No contingency made for this, no baby and mother spaces available. Vile company.

Disgrace, why should I pay £1.5 charge when I pay the fine online? This is a rib-off!