GroWell Horticulture Reviews 

I can't say my experience with this company was great but what I can say is the customer services is great. Although there were delivery problems the staff and Ren the customer services manager sorted everything out and made my experience positive. Thank you

I can confirm you are in the right place with a dedicated team of individuals to tend to your needs and point you in the right direction. All my products were collected and dropped off with many thanks!

All set up and everything fits as it should.

Thanks a million and muchly appreciated for your customer support ❤️

Great customer service. On my 3rd order from them. Only had to contact them on last and they sorted the problem out straight away. Also at the time of posting this they seem to be about the cheapest around for same items. Found one place that was same price but delivery was near twice the price.

The whole process was 5 star. Ordering was easy, paying etc. The courier which was no fault of theirs managed to smash one of the pots. I contacted them by email almost prepared for a battle because I needed the exact amount ordered. Was pleasantly surprised as the reply we'll send a replacement out. It arrived quickly and as should be.
I can't fault anything but most of all customer services I know things go wrong but it's how company's rectify it that counts.
Great job

Ordered from these and had a delivery attempted by dx. It needs a signature for some reason? For a product worth less than £30. Any way unless I book a day off work and wait in all day. Its impossible to take delivery. Won't drop off in a safe place or a collection point. So guess I'll need to go through the hassle of trying to arrange a refund. What a joke of a company if you want any items delivered id go elsewhere.

A short delay on delivery was sorted out very quickly indeed, the support staff are always quick to respond, also very helpful when they do. I love this company, always puts the customer first. Thanks to all staff.

Excellent customer service ,
5 star , any issues is allways resolved.
Thank you Beth

Great staff with a+ customer service . My order arrived as described so I'm happy . 5stars

Started well but ended badly,
Took nearly a week for item to be sent then the courier pretended to have it out for delivery for two days so waited in all day, on the third day I tried to cancel to be told it’s out for delivery so couldn’t and if I could cancel I’d had a further wait for my money back as comply policy is they need the item back, I think that’s a fair policy if I’m returning the item but pretty unfair after 2 days of waiting in and been given the run around by growell.

Part of my order for LED grow light system (ballast) not delivered. Advised Beth of problem. She immediately arranged for new Ballast unit to be sent, arrived following day , system now set up and working . Her eagerness to get it sorted and keep me advised was commendable. Excellent customer service.

I accidentally ordered wrong item which turned up gave them a call and customer service was great sorted it and sent the item I was supposed to order will be using them again

Excellent customer service by Renate. Good prices, usually have offers on making them even more attractive. A very good selection of eqt/product with free delivery if you spend over I think 50 or 60 quid. Would recommend.

Buy With Confidence, great customer service . Would recommend

Beth was very helpful in returning an item and dealt with my request promptly and would definitely use the company again.

Had an problem with delivery and it have been solved in 2 hours, fastest replying and best understanding.

I was having trouble ordering online as one item was out of stock and Ren sorted out a manual order for me which will be processed as soon as new stock arrives. Very helpful and efficient.

Great customer service, can't fault it ,keep up the good work,thanks.

Excellent all round,special thanks to Beth for her help.Highly recommended.

Great service one item was damaged in transport I emailed them and with in an HR got a response and getting a replacement sent out straight away . brilliant as per

Spoke to a member of the customer service team, Beth. Extremely professional, polite and super helpful. With this level of customer service I can shop with confidence. A real asset to a great company. Thank you Beth!
I’ll definitely continue to shop with Growell.