I was a young man when I first ordered from Growell. I'm now grey, middle aged and miserable. .. But growell must be doing something right😆 For Growell staff: my rating is for all interactions.... Toon meer
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Lees wat reviewers zeggen
Product never arrived so they said they had sent another but that has never materialised and they are ignoring my emails. Update - after posting this review they quickly arranged for another deliv... Toon meer
Bedrijf heeft geantwoord
Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too. Will definitely order from... Toon meer
Bedrijf heeft geantwoord
Growell customer service is just absolutely on point!!!! Amy dealt with my query with no questions asked, no drama, no headache or fuss! I will never shop anywhere else ever again, even if it means pa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop for awesome value horticultural supplies & grow kits to buy online or in-store. Everything you need at amazing prices. Shop now.
Contactgegevens
Verenigd Koninkrijk
- 0333 003 2295
- customerservices@growell.co.uk
- www.growell.co.uk
4,4
Uitstekend
285 reviews
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Excellent company wouldnt go anywhere…
Excellent company wouldnt go anywhere else and great customer services buy with confidence
13 november 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good afternoon,
Thank you so much for taking time out of your day to leave such a lovely 5* star review.
We look forward to your continued custom.
Have a fantastic day.
good friendly service
good friendly service, I had an issue with my order not going through properly and it looked like payment left twice.
I called out of hours and left a message which was picked the next morning and I got a call back and they got everything sorted out.
8 november 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good afternoon,
I am so happy to see this review in particular as we have only recently had the voicemail option and the team have been great at getting back to customers leaving messages.
Fantastic and thank you so much for taking time out to leave this review.
Thank you so much from us all at Growell.
Saucers
Unfortunate start as wrong item supplied, but they have been extremely quick and helpful in sorting everything out - and the product itself is fine.
11 november 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good afternoon,
I am so glad we managed to get this sorted for you and you were happy with the results of that.
Have a fantastic Thursday from us all at Growell.
you will definitely get to meet the…
you will definitely get to meet the customer service staff when you place an order with growell because they mess it up almost every time.
11 maart 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good morning,
I am sorry that you have had, not the best experience with us in the past.
Unfortunately, as you have not ordered from us for a while, we are not able to rectify anything to regain your confidence with us.
We don't always get it right but we are doing our very best to learn from each mistake and if you want to get in touch we could speak with you directly.
Thank you.
Legend Kieran helped solve my issue…
Legend Kieran helped solve my issue swiftly. Item delivered next day
7 november 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good afternoon.
I am so glad that you had a great experience and love the fact that you have chosen to provide a review for us also.
From us all @Growell thank you very much.
Have a brilliant week.
My first order with this company
My first order with this company. The item I ordered came incomplete, I messaged them sent some pictures confirming what I had received. Kieran from GrowWell handled my request professionally and courteously and upon seeing the pictures emailed me to apologise and inform me that he had sent out another item no questions asked, I received the replacement the next day. Overall very happy with the way Kieran handled things and I would definitely use this company again.
4 november 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good morning,
Thank you so very much for leaving this 5* review.
I love hearing that you had a no hassle experience with us, especially when your order was incomplete.
Have a wonderful day.
Rectified MY mistake
I ordered a product and it was incorrect for my needs, I contacted GroWell via email and even though it was my mistake on the order they arranged for the item to be collected and refunded me. All done within a week and fantastic communication from Keiran at GroWell. Can't fault the service received, from what was essentially my error. 10/10
22 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good morning.
Thank you so much for taking the time to leave this 5* review.
I am so glad that Keiran looked after you so well and you did not have not wait long.
From us all at Growell, have a wonderful day.
There was a mistake with my order - corrected immediately
There was a mistake with my order. When I rang Logan in customer services he had the correct order dispatched and I received it next day. He handled my issue effectively and professionally and I'm now prepping my next order.
31 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Fantastic to here!
We look forward to serving you in the near future again!
Thank you so much for taking the time to leave this review.
It is greatly appreciated, have a wonderful day.
Beth was really helpful
Beth was really helpful. Everyone at Growell I've dealt with has been very knowledgeable.
25 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
First time experience
Great customer service, part was delivered incomplete. It happens but the team on the phone went above and beyond and sorted it the next day.
Can't ask for more great pricing, great products and the service to match
17 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Great goods came very quickly 1item…
Great goods came very quickly 1item came broken called store and was delta with immediately sorted and was replaced the following day brilliant will definitely be using again
22 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
The one and only Beth!!
The one and only Beth!!! She is very kind in her emails and is always very supportive. Regardless of what the issue is - Beth will always find a way to help the customer 🙏🏼 thank you so much, Beth
24 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
She is a legend for sure.
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
best company about with super fast delivery and comms
Best company about, ordered, next day DPD delivery so nothing is ever left on your porch/step unattended, ever, 250ml item was out of stock so Growell sent me a 1litre instead @ no extra charge, superb customer service with excellent comms.
23 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Antwoord van GroWell Horticulture
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Great service as usual
Great service as usual, my parcel was lost by the delivery company and Keiran at Growell sorted everything out quickly and without fuss.
9 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Very good overall
Very good overall. They called me back and solved my queries to my satisfaction.
11 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great Service
I had a small issue with the delivery but contacted the company and this was swiftly resolved and I had my item the next day, great service!
11 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Always very easy to deal with
Always very easy to deal with, excellent service and fast delivey.
7 juli 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for taking the time to leave a 5* review.
It is greatly appreciated.
Brilliant company
4 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Firstly thank you to Beth at Growell as…
Firstly thank you to Beth at Growell as she dealt with my query almost as soon as I sent my questions to the company. I am happy with the service I received today. Wish all customer services were like Growells
3 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
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