I was a young man when I first ordered from Growell. I'm now grey, middle aged and miserable. .. But growell must be doing something right😆 For Growell staff: my rating is for all interactions.... Toon meer
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Lees wat reviewers zeggen
Product never arrived so they said they had sent another but that has never materialised and they are ignoring my emails. Update - after posting this review they quickly arranged for another deliv... Toon meer
Bedrijf heeft geantwoord
Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too. Will definitely order from... Toon meer
Bedrijf heeft geantwoord
Growell customer service is just absolutely on point!!!! Amy dealt with my query with no questions asked, no drama, no headache or fuss! I will never shop anywhere else ever again, even if it means pa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop for awesome value horticultural supplies & grow kits to buy online or in-store. Everything you need at amazing prices. Shop now.
Contactgegevens
Verenigd Koninkrijk
- 0333 003 2295
- customerservices@growell.co.uk
- www.growell.co.uk
4,4
Uitstekend
285 reviews
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All good, customer service is responsive
Had a minor inconvenience with my order but customer service was responsive in sorting it out.
3 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Customer service 5*
Ordered a kit tent was size ended up being out of stock and was offered a slightly bigger one, a couple issue with delivery company but the customer service from these guys is fantastic. Everything still being sorted but this experience will make me use them again
3 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon
I've bin buying items for many many yrs 10/10
I've bin buying items from here for so long and they always come up 10/10
Always helpful ....
2 oktober 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Wrong item sent initially
Wrong item sent. Contacted customer service and was rectified within 24 hours. Great shop and great staff!
24 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Brilliant service
Brilliant service! Sorted issue very quickly
25 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Good day!. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Great company
Great company. Had some issues with an item and had to return it. Renate was great in getting this arranged. Any issues i have had previously has been actioned quickly. Great comms.
20 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Excellent
Excellent. Item delivered in good time. Logan was quick and efficient in resolving my queries.
19 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
They sorted my problem straight away…
They sorted my problem straight away and was polite
18 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
What can I say what a great team
What can I say what a great team, very helpful,friendly and knowledgeable about all their products, went above and beyond to help me over last few days shout out to Kieran,Ren
13 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Great customer service
After an error with the initial product delivery, the service I got from Ren, was fantastic, with everything rectified quickly and efficiently.
I would certainly use this company in the future.
17 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
I had the pleasure of dealing with…
I had the pleasure of dealing with Logan and I can't praise him enough he went above and beyond to help thank you so much
12 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
You don't realize how much joy you have provided our team by leaving this review.
We do aim to be the very best hydroponic shop in the country and knowing that you already feel this way is wonderful.
We do have a very knowledgeable, professional team who are always happy to help each and every customer.
Thank you once again.
I found the customer service to be the…
I found the customer service to be the best part about Growell. That is on top of their excellent range of products and special offers they have regularly. I had to return an order recently due to issues with delivery (DHL's fault not Growell) and Beth at Growell was great at sorting it out and issueing a refund for me. Highly recommend this shop for your products.
19 augustus 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Ordering and delivery
Quick delivery and when there was something missing very helpful with a very quick resolution. Very good service overall
9 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking time to leave this lovely review!
We will always go above and beyond for all customers; we want to make sure that all our brilliant customers are still taken care of even when we are experiencing delays.
We look forward to seeing you again in the future, in the meantime have a wonderful weekend for all of us.
Logan from growell was amazing
Logan from growell was amazing, helped me with problems so simply and easily and took things into his own hands to get things straight on my end. Deserves a payrise
9 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Superb, quick clear communication
Placed an order Thursday and received Friday morning, very fast turnaround there was a slight issue with the order and communication was quick and Beth resolved my issue right away and sent the correct stuff out 100% be using again 10/10
6 september 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Very Happy Customer. Impressed!
Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too.
Will definitely order from here again. Tired of paying out for typical brand names only to find stones, huge lumps of wood, broken glass & rubbish in the compost from gardening superstores.
12 augustus 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Customer service was made in Heaven…amen
Customer service was made in Heaven…amen
29 augustus 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Bless you for leaving such a genius review.
We love it!!
Beth has been very helpful with alll…
Beth has been very helpful with alll the enquieries, great service.
Thanks
28 augustus 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for taking the time to leave a 5* review.
It is greatly appreciated.
From all of the Growell team, have a fantastic week.
Awesome company and customer service.
I can't praise the customer service team enough. I had a problem with purchase i made and they replaced the item even though they didn't need to. Awesome teem. 👌. I'd recommend Growell to anyone. Thank you very much.
26 augustus 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
I had an issue where DHL lost a parcel
I had an issue where DHL lost a parcel, I dealt with Beth and she sorted the issue in no time couple of days later a freshly shipped item. Really impressed by the resolution
14 augustus 2024
Review zonder uitnodiging
Antwoord van GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
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