GSFCarParts.com Reviews 

Great! Now i can start my car with no worry and i also got the battery cheaper with a discount code. No complaints

Great service great price, thank you

Parts are great, was even emailed when it came back into stock. Have ordered twice now and picked up parts. On both occasions I’ve had to wait by the counter while the staff finish personal conversations with a hidden another employee not in my view. These were not important or even business conversations. I doubt I will order again unless I’m really desperate. Not even an acknowledgment, nod, smile. 2 visits same attitude on a Saturday morning. Very poor.

The staff were friendly and provided advice they checked out that the battery was the correct one by referring to the battery manufacturers site which advised that it was not. Unfortunately the alternative suggested size was clearly not the correct one so I stuck with the one that the GSF site recommended which was perfect.

I rate GSF EASTLEIGH very highly. They are always really helpful and full of knowledge if needed. Prices online are discounted which is awesome and the service level is in incredible.

Great stock availability and proactive updates on collection times

Website easy to navigate.
Part in stock.
Good value.

Very quick service and the price was good

The fact I can order so easily on line and you have numerous site that I can collect from.
Parts were exactly what I wanted.

Ordered 3 part's over a week ago one turned up so far asked were they were on customer service notes sent me part refund for one bit and it say's I requested it I didn't I asked where my parts are absolutely rubbish service beyond a joke

purchased new battery, collected, staff carried it to the car, visit time no more than 3 mins.
Good service.

Useless app no customer service support wrong parts, refunds no explanation,
Shop is actually great why the terrible online service?

Good price good customer service

Every time I visit this store, I seem to have to wait an unreasonable amount of time to be served. This is now the third time this has happened, despite my visits being some time apart.

On this occasion, after waiting, I had to call out “hello” several times before a senior gentleman came over to assist me. He was very polite, found my order and apologised for the delay, so I have no complaint whatsoever about the service he provided.

Unfortunately, the other staff were standing to the side smoking, laughing and chatting rather than serving customers. While I was there, another customer came in, waited for assistance and eventually left without being served.

What makes this particularly frustrating is that there is an alarm on the door to alert staff when a customer enters. They had also seen me park up and walk into the shop, yet still continued what they were doing.

After experiencing the same poor level of service on three separate visits, it clearly doesn't feel like a one-off. If there were another convenient car parts shop in Sittingbourne, I would genuinely consider shopping elsewhere.

Without a doubt the worst company I’ve ever used for car parts. I was sent a lhd drive starter for a rhd BMW M5. Impossible to return this item. Email agent told me to return it to my local branch I live in Scotland and there’s no branches there. He then sent me a QR code which dies t work. When I told him this he just stopped replying to my emails. I then tried calling customer services 20 minutes to move 1 place in the queue. Do you have 1 person answering the phones ????!! Tried call back and no one did. No answer on live chat. Strongly recommend to avoid this company as I now have a brand new lhd starter which is useless to even sell on eBay. I have had to buy another starter at my cost to get the car out the workshop so I’ve effectively done the job for nothing due to GSFs dire service.

typed in reg no. got the correct vehicle ordered battery the wrong part was delivered. was told can't exchange for the correct part in store .. i would have buy another battery and send the wrong battery to head office .. terrible service .. will not be using GSF again and won't be recommending them either.

Did not arrive next day as promised on purchase so was useless to me. Sent back and now having to chase for refund but being ghosted.

It was easy ordering online and a smooth transaction when collecting from store.

Warranty service and returns handled in a disgraceful manner!!!

I've honestly never experienced such a frustrating and poorly handled customer service process. I purchased an A/C compressor from GSF Car Parts for my Honda Civic, only for the part to turn out to be faulty. What followed has been nearly two months of chasing, broken promises and a complete lack of accountability.

The most concerning part is what happened when I returned the compressor. Somewhere along the returns process, the part appears to have gone missing, and GSF has failed to provide me with any proof or clear record confirming that the return was properly received and tracked. I'm now left dealing with the consequences of a process that seems to have completely fallen apart, with no clear answers about where the part went or what is happening with my claim.

I've been given various assurances that the matter would be resolved, but nothing has materialised. Communication has been appalling, information seems to have been lost, and getting anyone to take ownership of the situation has been virtually impossible. My attempts to obtain a proper update are now being ignored.

This isn't just about a faulty car part anymore. Parts can fail, and mistakes can happen with returns, but a reputable business should have a proper tracking process, maintain records and take responsibility when something goes wrong. Instead, I've spent almost two months chasing a company that appears incapable of resolving its own mistakes.

Their warranty guidance even explains that labour costs can be claimed subject to certain conditions, yet I can't get a straightforward answer or resolution to the underlying warranty issue.

The amount of time and effort I've wasted trying to sort this out is ridiculous. The lack of communication and accountability has completely destroyed my confidence in this company.

Think carefully before buying from GSF Car Parts. The real test of a retailer is how it treats customers when something goes wrong, and based on my experience, the after-sales service has been absolutely appalling.

My experience with GSF Car Parts has been nothing short of disgraceful. I've been trying to resolve a warranty issue with a faulty air conditioning compressor purchased from them for my Honda Civic, and after almost two months, I'm still getting nowhere.
The compressor was faulty, and I went through the process of trying to get the issue resolved properly. Since then, the handling of this case has been an absolute shambles. I've been given multiple promises and assurances that things would be sorted, yet nothing has materialised. Communication has been dreadful, information appears to have been lost along the way, and at one point, they seemingly lost track of the compressor itself. Nobody seems to know what's happening, nobody takes ownership of the problem, and now my attempts to get a meaningful response are being ignored.
What should have been a straightforward warranty claim has turned into weeks of chasing, wasted time, frustration and absolutely no satisfactory resolution. I've had to repeatedly chase a company that should be taking responsibility for the products it sells and the service it provides.
To make matters worse, their own warranty guidance explicitly states that labour costs can be claimed, subject to conditions. Yet I can't even get the basic warranty issue resolved properly.
Mistakes can happen in any business. What separates a decent company from a terrible one is how it handles those mistakes. In my experience, GSF has demonstrated a complete lack of communication, accountability and customer care.
Almost two months of chasing, broken promises and being ignored is simply unacceptable. I would strongly advise anyone considering buying parts from GSF to think carefully about the after-sales support they might receive if something goes wrong. Everyone, including management keeps lying or pretending like nothing is wrong, even though many things are clearly wrong!
Selling a part is easy. Standing behind it when it's faulty is what matters. In my experience, GSF has failed miserably at that.
It's a shame I can't give 0 or negative stars, as this experience is just shocking!!!