haart Reviews 

I drove up from London to Coventry to view a Property. I booked the viewing with Mohammed. There was no message to confirm the viewing sent on SMS or email. I arrived at the property 15 mins early and called to let the agency know I was there. I was connected to the central office where they confirmed they could see my booking and promised a call back to let me know if Mohammed was running late or if he was on his way.

I called 3 times over the course of 30 minutes, and each time I was given the same promise. I waited for 20 minutes after my viewing time and gave up and left. Nobody bothered calling me back at all at any point on that day or beyond.

Being such a well-known name, you'd think they'd have handled this better. A complete waste of a 4 hour round trip and fuel.

Visited in branch marsh farm and made viewing appointment with guy call Vincent sotto he knowledgeable information and honest as well thank you Vincent sotto

Belinda helped me throughout the renting process, she was helpful,honest and answered every question even when I was texting outside of working hours.

Excellent service from Charlotte

We had a very good experience with haart Ashford, especially with Charlotte. She was friendly, professional and always helpful throughout the process.

Communication was good, and Charlotte was always happy to answer our questions and keep us updated. She made the whole process straightforward and much easier for us.

Thank you, Charlotte, for all your help and support. We really appreciate it and would definitely recommend her.

We used this agent to manage our property as a landlord - they do not actually provide a working lettings management service, it is borderline false advertising, and they cost us thousands in damages. If considering this company, look up the public judgments against them in civil court - we wish we had.

Shame it does not have zero stars worst letting agents ever. They don’t pickup the phone, don’t follow instructions that cause you time and money…no accountability for mistakes….there loads of agents on silver street pick any other one if you expect a good service!

I am writing to report how appalled I am by a letter I have received from one of your employees, suggesting I should sell my home to someone “more in need of it.”

I’m not sure what marketing strategy Haart is hoping to achieve here, but if I wanted to sell my property I would put it on the market.

At no point in reading this letter did I think, “ah yes, I’ll sell up on my property after spending my entire adult life working to afford it”, regardless of how in need of the local area Felicia is.

There are dozens of property’s for sale in this area, trying to convince people out of their homes is a completely unethical marketing strategy.

Please remove my address from your mailing list.

Poor property management and even worse customer service, I would give zero stars if I could.

We moved into a property managed by Haart Milton Keynes on 2 July 2026 with our three young children. Within the first week, we started reporting a number of issues with the property. TWO MONTHS later, we were still chasing Haart to get basic problems sorted.

The downstairs toilet was unusable because of a leak and blockage. The carpet was in an awful condition — dirty, heavily stained, wrinkled and shrunk, with carpet grippers and sharp door-bar spikes exposed. Our three-year-old son caught his foot on them three separate times. Despite this, we were initially told that we could simply glue the carpet back down ourselves. Thankfully, after repeatedly chasing, the carpet is finally being replaced.

The en-suite shower has also been unusable, with the shower door coming off its runners and the shower itself subsequently being found to require further work. There have been issues with the toilet, French doors, windows and other parts of the property too.

The frustrating thing isn’t just that things go wrong, we understand that. It’s the way Haart have dealt with the problems.

I’ve had to repeatedly chase them for updates and arrange access for contractors. On one occasion, I was told a contractor would arrive in the morning, so I took a full day of unpaid leave from work to accommodate them. They didn’t arrive until the afternoon, meaning I lost a day’s wages for no reason.

I’ve also had some extremely poor experiences with the Milton Keynes branch when trying to get through to someone. I called Abbie after repeatedly trying to get an update. When she answered, she said, “Are you the one with the property issues?” I confirmed I was, was put on hold and then the call was disconnected.

My most disappointing experience was with Rippon. Rippon was shouting and swearing down the phone and told me, essentially, that if the property wasn’t up to my standards, I should find somewhere else to live.

I don’t think that’s an acceptable way to speak to a tenant who is raising genuine concerns about their home, particularly when there are three young children living there.

We’ve also had a ridiculous situation regarding a washing machine and fridge-freezer that were left in the property. They weren’t advertised or mentioned to us during the viewing, yet we were told that we should store them ourselves in the garage. We simply don’t need these appliances and shouldn’t be expected to give up our storage space for them.

Throughout all of this, we’ve continued to pay our rent in full. We’ve been flexible, allowed contractors access and tried to resolve everything directly with Haart and the landlord.

I’m not expecting a perfect house. Things break and problems happen. What I do expect is for a letting agency to take those problems seriously, communicate properly and treat its tenants with respect.

Unfortunately, that hasn’t been our experience with Haart Milton Keynes.

After everything we’ve experienced, I’ve now had to escalate the matter to senior management and am looking at taking the complaint to the Property Ombudsman.

I genuinely would not recommend Haart Milton Keynes. The property issues have been frustrating, but the lack of communication and the way we’ve been spoken to have been far worse.

In July 2026, The staff who related with me came across quite unprofessional and demeaning, he thought it will be a waste of his time viewing a house thinking I wont be able to afford it; this is to say the least. I was able to get a similar property through Fraser in the same area.

Called them last Tuesday to book viewings , lots of phone calls to discuss my mortgage situation but no call back to arrange viewings. As a buyer I have gone to other estate agents in Newport but as a seller I would be very concerned about selling my property if they aren’t showing it to people who are interested in buying.

I haven't sold or bought a house through Haart, but I did have the house valued and sought advice and information when considering a sale and move. Sam was especially helpful. He was incredibly knowledgeable, professional, quick and efficient in his replies and overall very understanding of my housing needs. If I do look to sell/buy in the future, I would be very happy to work with Sam again!

Any positive impressions from the initial viewing stage vanish the moment the contract is signed. Once you are locked in, haart's property management operates with total apathy and incompetence, once they've pushed you into doing a Google review.
​Throughout our tenancy, basic furniture maintenance dragged on for months with zero urgency, yet they were quick to issue aggressive legal threats over payments that had already been made on time.
​Move-out was even worse: delayed paperwork, manufactured deposit deductions that contradicted the check-out report, blatant disregard for statutory return timelines, and an unacceptably delayed deposit refund that required constant chasing.
​Save yourself the frustration and avoid dealing with their property management team entirely.

I am trying to relocate to Kent area and made an enquiry with Haart Ashford branch. I had the pleasure to make contact with their employee, Charlotte Rowlands. Charlotte was kind, considerate, friendly and had a vast knowledge of the property rental market. She was thoroughly professional and has excellent communication skills. Her energy levels were contagious and I felt right at home immediately after we made contact. Charlotte arranged a viewing for my family and I in short notice and, when she realised I had a long journey to attend, offered alternatives to ensure I could get back on the road home in a timely fashion. She was especially great with my young 3 year old daughter when we met and completely made her feel at ease and comfortable in unfamiliar surroundings. I cannot thank Charlotte enough for her due diligence and lovely personality. She should be proud of her hard work ethic and creating a friendly environment for customers. Thank you Charlotte

My experience with the Guilford letting team was excellent, Samuel was absolutely fantastic throughout the whole process. He was friendly, professional and, most importantly, incredibly reassuring. He took the time to listen to everything I explained and did his very best to help based on the information I provided. I really appreciated how approachable and responsive he was, always keeping me informed and making sure I understood what was happening. He was patient, helpful and genuinely seemed to care about making the process as smooth and stress-free as possible. Samuel is a great example of what you want from a letting agent — professional, honest, reliable, knowledgeable and easy to communicate with. His positive attitude and willingness to go the extra mile made a real difference. I would definitely recommend Samuel to anyone looking for a helpful and trustworthy letting agent. Excellent service from start to finish!

I found Emma at Rayleigh to be really helpful when I was securing a new tenancy. She was very reliable and communicated with me through the whole process and made it run so smoothly. I would highly recommend her as an agent

Phoned our local heart estate agents for an appointment in regards to a rental property all confirmed.
The next day get a phone call to say that I went through to the main call centre and have been double booked can I rearrange for the next day fine ok let’s book it.

The next day a few hours before the appointment a different person phoned saying the same excuse as the person above and can we rearrange again, poor management and a poor service just to get a valuation

I have a property on the market with another agent. Haart dropped a message through the door to say they 'believe they have a buyer'. I didn't believe it thinking they may do that for every property on with another agent, but I called them just in case.
They arranged to send someone round. I don't live there - the property is empty so I had to travel to get there. He didn't turn up.
If they really had a buyer, surely they would chase me to make the sale, but no. Just BS.
Don't trust this company.

Tracey and the team at walderslade made our experience worry free wether it was with paperwork or anything we weren't, sure of
Thank you all kay&lou

My experience with Haart fell significantly below the professional standard I expected when instructing an estate agent to sell my property.

From the outset, communication and support were poor. A “For Sale” board was arranged before photographs had been taken or the property details were available for potential buyers to view.

More seriously, the copy of the agency agreement provided to me contained extensive confidential and personal information belonging to entirely unrelated clients, rather than my own details. Haart subsequently confirmed that the agreement held on its internal system differed from the copy supplied to me, but was unable to establish how this had happened because there was reportedly no electronic or recorded trail.

The agreement I received also contained incomplete or unclear contractual information. I therefore submitted a formal complaint and requested immediate release from the 20-week sole-selling-rights agreement. Haart eventually agreed to terminate its appointment without penalty, allowing me to instruct another agent.

Although I appreciated the assistance of the Estate Agency Director who handled the complaint and brought the contractual matter to a conclusion, this should not have been necessary in the first place.

The final and most alarming failure came when I requested the return of the house key entrusted to Haart, only to be informed that it had been lost. Losing a client’s property key is a serious security matter and, combined with the mishandling of confidential information and contractual paperwork, demonstrates an unacceptable lack of care and document and key-control procedures.

This was not a single isolated mistake, but a succession of failures involving communication, contractual documentation, personal information and ultimately the security of my property. Based on my experience, I could not recommend this agency.

Nicole was a great help, proactive and constructive. It was a pleasure dealing with her!