haart Reviews 

Honestly very poor. I was left without a toilet for 8 days! As a disabled person who can't do stairs i was told I'd just have to make do. Ive complained 5 times and each time is swept under the carpet. They do not acknowledged disabled people

Had the pleasure of meeting Shawn Meakins today to discuss our property we wasnt to sure what and how we were going to do it but Shawn sat and talked us through all our options involving ours and our son’s property. When Shawn left we were clear on how to proceed and we’re more then satisfied with his advice,time and mostly patience with us would highly recommend him and Haart

I regret ever contacting Haart Nottingham! Very poor customer care and communication. After constant chasing for 15 month I’ve end up with two failed sales and both time no reasonable explanation were given.
I do not recommend them at all.

We had let a flat via Haart lettings in Dartford for 5 years. The only management which they do is to take your money for what is surely the worst management ever. We have no faith in them. When we took the flat off the market no one had visited in 5 years. A brand new flat was completely destroyed and it took almost £11k to refurbish it. The staff charged us twice for cleaning after the tenancy ended. Do not let through this company's Dartford branch. They should be shut down for immoral trading. When we started to get cross they simply refused to reply. We are now contemplating suing them for all the aggravation they have cost us and the monies they have taken from us illegally. Trading standards need to be aware of their methods

We are so pleased with Susan Clack she is senior partner Kings Lynn office. Susan knew the market inside and out, helping us make the best decision.”
heir marketing pricing strategy was spot-on—we got offers after just after one week .We are now sold subject to contract.”
“I was amazed by how well Susan Clack negotiated on our behalf.” she provided insights I never would have thought of, .
From now on Susan will be the first point of call when I need to sell or buy a property. A very big thank you Susan you are all Haarts.
from Geraldine Kings Lynn

Excellent service back office and responsive too.
I would particularly like to thank Arandeep who understood my request effectively and quickly.

I was offered a free property appraisal by Haarts Estate agent and a representative visited my home in May 2026. I have been waiting since then for a valution report from them, despire me being the one to chase by calling Haarts over 6 times and also writing an email they have still not provided me the the report. If this is what they are like even before a prospective marketing process, then begs the question should they be trusted with the sale.of your property

This is a warning to anybody thinking of using HAART or one of its subsidiaries, such as Howard’s. For now, HAART operate a totally misleading form of estate agency representation, where the claim they have offices when they don’t! They use reps and those reps have the property list for the area, and operate as IF they were within a bricks and mortar office, when the reality is the phone number published is that of a number of such numbers that are operated by a call operative! Not even a true call centre! They use ‘shirk from home’ people, and they pretend the rep is a manager, they take basic details, and suggest they will call back. This whole process is misrepresentation on a grand scale, and operates in North Norfolk coastal areas, with the Norwich ‘actual’ office not at all apart of the front! My advice to anyone unwittingly signed up in contract is to terminate the contract. God knows how they get away with it, but I have been trying to view a property for four days and the rep is not getting back! I will be sending a letter to the property owner as a warning!

My sincere gratitude goes out to Tara(Enfield) , Sarah(Enfield) and Abi(head office) for their assistance in securing a rental property. Their professionalism, efficiency, and clear communication throughout the reference and tenancy agreement processes made the entire experience seamless. I truly appreciate your dedication to ensuring everything was handled smoothly.I am now looking forward to settle well into the property and am very pleased.Thank you once again for your excellent service!!

I would never advise anyone to bother letting their properties through Haart, particularly the Loughborough branch. I’ve never had an issue as a landlord with an agent before, particularly when fully managed. Do not expect any of your emails or telephone calls to be replied to in a timely manner, don’t expect to be kept up to date with tenant issues or billing and they certainly don’t account for the needs of the landlords it is solely focussed on the tenant and we unfortunately are just a cash cow. From the manager down to the agents, the service has been disgusting.

Vicky has been dealing with us regarding the property we've made an offer on.She has been super efficient and very prompt on getting everything sorted.We couldn't have asked for better service .

The worst communication I have ever experienced from a letting agency.

From the beginning of our tenancy until the return of our deposit, Haart repeatedly failed to keep us informed. We constantly had to chase them for basic updates as nobody appeared willing to take responsibility or communicate properly.

Most recently, we provided our bank details two weeks ago and the landlord confirmed that he had also informed Haart two weeks earlier that he had no intention of retaining any part of our deposit. Despite this, Haart remained completely silent. No property manager contacted us, explained the delay or advised us of any problem.

This has been extremely frustrating and disappointing. Tenants should not have to chase repeatedly for information that a professional letting agency should provide as a matter of course. Based on our experience, Haart’s communication and handling of the matter have been highly unprofessional.

Avoid Haart Northampton at all costs if you are able. If i could give them 0 stars i would.
Like a previous review has stated, they cheekily pressure you to give them a good review when you start with them before they have been given a chance to show their true colours. I am convinced that any positive reviews on here must of been collected this way. I have never dealt with a more dishonest and incompetent organisation. Their lettings dept, particularly a guy called Ali, assured us certain things would be done before we started the tenancy, as soon as we received the keys and discovered none of these jobs had been completed Ali just resolved himself of all responsibility and fobbed us off to the property management team. We then spent 2-3 months making unanswered calls and sending emails that were simply ignored before i was forced to make official complaints to their head office, the local authority and the housing ombudsman. All through this process they were either unresponsive, dishonest or simply uninterested. If you want a perfect example of appalling customer service then go ahead and have dealings with them. In the end we just gave up with even bothering and just decided to leave the property at the earliest opportunity.

I am tenant with this agency for more than 1 year and we always had the support needed. Sorina from property management i sa very helpful lady with a lovely attitude that solved our issue and contacted the engineers accordingly.I do recommend her service :)

Haart Leicester are very unprofessional & incompetent. They don’t turn up for 6 monthly checks. They try to claim more deposit from the tenant than is necessary. Communication is poor across all departments. I ended up communicating with my tenant direct to get honest answers from him as Haart were telling me one thing and him another. I’m so glad I have a new professional letting agent now.

Trennaie Thompson : wow this lady was amazing at getting jobs done , we brought from hart agents , they were very quick at replying and always on the ball , trennaie was so helpful every time I called nothing was to much trouble for this lady , thankyou very much for your kind words and hard work in a very stressful situation

Do not use Haart Coventry. Scam. Be aware
The management team has been unprofessional, Ive repeatedly lied too and been given incorrect information numerous times, I am owed a refund of many thousands of pounds due to errors that this company has caused and acknowledged. Yet I am still waiting for the matter to be resolved as you continue to ignore all contact.

My property manager was Kieron Pattni, I have sent more than 35 emails without receiving a response over the last 18 months, His lack of knowledge and lies have directly cost me many thousands. If you’re looking for a property agent. Do not use these clowns. I highly recommend Fearn Malone who I now use. I am now pursuing the matter through all legal channels. Trading standards, the ombudsman and I will be fully exposing this business through all social media platforms. The public need to realise what type of business this is. Do not trust them.
This business does not even follow its own complaints procedures, it does not keep to maximum times scales for complaints, then contradicts its own report.
Finally, when I reached out to the area directors, managing directors and CEO, my complaint was again ignored.
D Evans
Canal Side
Coventry

Amber was welcoming and answered all questions. Really good viewing

I much prefer not use ‘middle men’. Unfortunately when selling a house it isn’t the norm to put your own ‘For Sale’ sign in a window and deal with a buyer first hand. So you rely on your estate agent to ‘read’ your buyer. Unfortunately Haart wasted 6 months on a buyer that was a time waster. Although WE were paying Haart they were more keen to make allowances for the buyer. We aborted the sale. Haart not really interested in asking us for feedback.
We gave the name of the time wasting buyer to our new estate agent saying we did not wish to engage with them if they contacted the agent. Our new agent recognized the name as they had, a few weeks before putting an offer in on our property, wasted another sellers time. This time the agent had aborted the sale having ’read’ the buyer…. Apparently.
Haart were incredibly lovely and enthusiastic when we approached them to sell our property but incredibly disappointing service.

Unfortunately, our experience with Hart Lettings was disappointing. Communication was extremely slow and often lacked the level of detail we would expect when dealing with something as important as renting a property.

We regularly had to chase for updates, and when communication was received, we felt that important information and details were not made clear or provided upfront. Had we been given the full picture from the beginning, our expectations would have been very different and a lot of unnecessary disappointment could have been avoided.

Overall, we found the process frustrating and felt that clearer, more transparent and timely communication would have made a significant difference to our experience.