haart Reviews 

Karen has been amazing working with us and has been very helpful, very polite and easy to talk to , im very grateful for Karen and Dennis help with finding a new home for my family . They genuinely want to help which with my situation and they have been so helpful. Wonderful people .

We dealt with Luke who could not have been more amenable. He allowed us all the time that we needed to get the best from our viewing and answered all of our questions with politeness and good humour. His follow-up service was excellent: happy to help without being pushy. Would certainly recommend.

My experience with Haarts has probably been one of the worst experiences I've ever had.
Their professionalism is non existence. Their customer service beggars belief and their communication is nothing short of shocking.
They looked after our rental property but we had to do the running around ourselves. They never answered calls or emails without being prompted time and again.
They provided workmen that were shoddy and unreliable. They took no responsibility for this.
But the worst part is that after 4 months they still owe us £600 that was paid into their account in June. We eventually had an apology from their customer service director Victoria after 3 months of trying to locate the money promising to play the money within 3 working days. That was over 1 month ago.!!
We will be contacting the ombudsman over this situation.
If you have any choice I recommend that you give Haarts a very wide berth.
If I could give less than one star I would.

I had a complaint about the person that came to charge the for sale sign next door. The guy changing the sign decided to be lazy and entertained my property without my permission and squeeze between my car and the fence to change the sign. I told him that he should have gone round the other side to do that and that I do not what my car damaged. He called me stupid and that he has done it many time's before. Due to him being rude and arrogant I said he was on my property and that I would call the police next time in which he replied it was a civil matter and started to get aggressive so I went back in side and closed the door. Clearly he has done this many times before and he did not care that he was trespassing and had no respect for other people's property.
I said all this to the person I spoke to at Haart and her response was that they could not do anything as it's a third party who did the signs for them. Eventually after telling her that intact it is their problem she said that all they could do was report it to the company and finally apologised. But there would be no follow up and I am not sure if they have passed on the complaint.
Clearly Haart are quite happy for other companies to bring their name down and are not interested in how a future customer is treated. This is the second time I have had a issue with Haart the first time they said that I could not view any properties with them until I see their in-house mortgage adviser as i was a first time buyer I was unaware that this was illegal and I should have reported them. I will not be using them next year and I would advise anyone who wants to use them to be careful and report them them to The Property Ombudsman if they say the same thing to you.

Would highly recommend Haart Doncaster. Everyone was very professional, polite and helpful and kept us updated every step of the way from valuation to completion of the sale of our house. Special thanks to Nicola, Hannah, Rebecca, Millie and Callum(?) in the office for whom nothing was too much trouble or too silly a question to ask. Sorry if I missed anyone off the list - everyone has been exceptional. Will definitely use Haart again in the very near future. Thank you.

Haart helped us sell our flat that took 3 years to sell through other estate agents but the team at Haart was incredible with everything to get it over the line and we will always be very grateful to them. A special mention to Annette, Kobe and Denzel for everything they did for us!

Totally unprofessional Company . I had a flyer through the door from Liam Hancox apparently The Director of the company in Nuneaton saying that he believed he had a buyer for our house. I have been in sales for many years and knew it wasn’t true, and said as much to the girls in the office but they still insisted he should come and so I agreed. I thought it would interesting to hear his explanation. Well would you believe he didn’t turn up. I called the several times ….left messages. He didn’t even try to call me back. Someone from their HO tried to call the Nuneaton office three times and him twice but to no avail. What an extremely unprofessional person he is. Do NOT deal with this company .

We had a viewing booked with Ansel, he is very polite and informative.

Very bad - please avoid . Once the contract is signed the service is terrible. They forgot to inform us that our buyer pulled out ! For 3 weeks nobody had time to call us ! They forgot the keys for the viewings etc . Please trust me .

Poor unprofessional approach to an estate agency from this branch in Sutton, especially from the actual branch manager! It took 2 of us several calls to actually get a viewing booking confirmed…he was moaning he had no staff (Hmm we wonder why?😏)

We went to the viewing, he just kept saying he had no details it was a corporate client….the following week on the Monday putting an offer which seemed to get ignored for at least a couple of days, then we put a deadline on it in another email then the Ali (The manager) called to say that he’s looking for best and final offers so basically a couple of days have been lost and nothing has gone across to the vendor!

The deadline we put on offer (5 days in total) passed we had withdrawn our offer and there was no further contact made, no apology or anything!

Ironically, property is still up for sale, let’s face it they’re never going to sell a property when this is their approach to trying to sell in the first place.

Customer service at its worst!

Haart lettings taunton, absolutely awful, rented a property through Haart paid for full management, no visit, no rent for the past 2 months, property wrecked after many weeks getting the tenant out, no help from them, complete shambles, they admitted liability gave £150 as a goodwill gesture then took out their fees, which they did nothing for.
Wouldn't answer emails or calls, I was dealing with Victoria Haart, when she eventually responded after numerous emails was no help at all.
GO SOMEWHERE ELSE

haart romford branch: I am writing to make a formal complaint regarding the unacceptable handling of my holding deposit by your Romford branch, and in particular the way my situation has been dealt with by the branch manager, Alex
I had been in contact with the Romford branch for approximately three weeks and, I found a property with all my efforts and asked agent about that, as they was only arranging viewings for the properties which was already agreed with someone, while i like one flat which was last option for me and proceeded to pay a holding deposit.

However, due to personal circumstances, I decided to withdraw my application within less than seven days. I was subsequently informed by Alex, the branch manager, via email that my holding deposit had been forfeited.

I find this decision extremely disappointing and unacceptable, particularly because the offer letter clearly stated that the holding deposit was refundable. Furthermore, I specifically sought clarification from members of staff regarding the deposit and was given information that led me to believe that my money would be returned. I therefore feel that I was seriously misled by the branch.

What is particularly concerning is that, despite my attempts to resolve this matter, Alex has failed to provide me with a clear, reasonable or valid justification for withholding my money. Simply stating that the deposit has been forfeited is not an adequate explanation, especially when the documentation I received expressly referred to the holding deposit as refundable.

The way this matter has been handled has completely undermined my confidence in your agency. I expected transparency, professionalism and accurate information from your staff. Instead, I have been left feeling that I was given misleading information and that my money is being retained without a satisfactory explanation.

This has also affected my decision regarding other services offered by your company. I had been in contact with another branch regarding mortgage services, but following this experience, I have decided not to proceed with the mortgage discussions or begin an application through your agency.

Another letdown by Haart Estate Agents (Covering Pontypool. Cwmbran Branch)
After reading a similarly poor experience about the Coventry branch, I unfortunately had an almost identical situation with the Haart Estate Agents branch in covering Pontypool, Cwmbran Branch, South Wales.
I arrived slightly before my scheduled viewing on Prince Street and called the office three minutes before the appointment. I was assured the agent would arrive within five minutes. They never showed up.
After waiting 17 minutes past the appointment time, I called back to find out what was happening. Mid-conversation, the representative suddenly claimed they couldn't hear me due to a "bad line" and hung up. There were absolutely no signal issues with my previous call or any subsequent calls from that location. It felt like a convenient excuse because they simply forgot or couldn't be bothered to attend.
Haart never called back to explain or apologize. Furthermore, they seem to avoid using email, making it incredibly difficult to get written accountability for their poor service.
• Sellers: Avoid them if you want an agent who actually cares about your interests, find an alternative.
• Buyers: Be prepared to be let down and have your time wasted. They are completely unreliable.

Awful experience. The agents don’t want to sell your house they want the house to sell itself. Communication poor and the last message was to let them do their job - they hadn’t chased up an offer for over a week and we lost the sale. So frustrating. Would not recommend.

Worst agency ever to dealt with. Absolutely unpleasant experience. Lot of suffering since I took home on rent from this agency. I have not told clearly about property and related issues, there were no cleanliness at the start of tenancy. Lot of issues with the property itself which were unresolved and not bothered to rectify in timely manner. Inspite of saying multiple times about family and vulnerable member within family , there were always delayed in action by the agency.
Recently, we received a notice from court about property eviction as landlord didn’t pay mortgage in timely manner or have not paid for long. However, agency didn’t bother to cooperate and help, instead mentioned , it’s between you and landlord to deal with and we can not help in this matter in anyways.

I would sincerely advise everyone please avoid this agency . If anyone need more detail please respond to this message and I can connect directly.

Appalling communication and broken promises, lost interest as soon as the task involved putting in a little effort. Generally disappointed all round with the service.

Terrible as an agent for a landlord, never answer the phone , delay in response miscommunication between tenants and horrible customer service attitude avoid at all costs

Worked with Steven Eren recently in regards to a sale of my property. Although they sale materialised elsewhere, I cannot thank Steven enough for his professionalism, guidance, kindness and focused approach. All of which filled me with confidence when communicating with him.

A real gentleman and someone who I would recommend to assist with all your property needs.

I finished my tenantsy 3 weeks ago, landlord seems to be agreed to give all my deposit back but Haart keep my money and refused to pay back.
I was contacting the office again and again and said that I may contact leagal team regarding this metter and she (agent) answer "Do that!". Can you imagine this impudance?
They was asking deposit politely and NOW but rude if you ask your money back!
P.S. Always use your deposit last month to avoid this issue.

⭐⭐⭐⭐⭐ Alexa Burgess has been an absolute lifesaver

Alexa has honestly been amazing throughout what has been an incredibly long and stressful house-buying process. She has consistently gone above and beyond to help us, chasing solicitors, making calls, sending emails and doing everything she can to get things moving when we have felt completely stuck.

She has always been approachable, understanding and genuinely seems to care about getting us into our home. Having Alexa there to help and fight our corner has made such a difference and taken a huge amount of stress off us.

We honestly don’t know what we would have done without her. She is an absolute credit to haart and deserves recognition for how much effort she puts into helping her clients. Thank you so much, Alexa! ❤️