haart Reviews 

There months with Haart, zero viewings. Contract ended 26 May 2026 but on 9 June 2026 with 5 emails and telephone calls to both Plymouth and Liskeard branches Haart are still advertising it on Rightmove!!! Shambles.

As estate agents go, this one doesn’t disappoint. The majority of buyers and renters will no doubt share this view.
My partner and I experienced all the problems that like minded people share - lack of understanding, empathy, communication, commitment, and more importantly trust.
Needless to say, without boring you all with the finite details, we eventually pulled out at a cost to our purses and our sanity.

My experience with the Guildord Lettings team was Excellent
Clair Pollard did everything she could to make the whole experience easy
From finding new tenants, All the paperwork & requirements were handled efficiently
I am most grateful
I would highly recommend the team
S. Nicholls

Easy to deal with, special thanks to Amber

Yesterday I was really impressed with the kind of reception that was accorded to me by your staff though I didn’t like the property but I left with a sense of dignity and respect she was very polite and friendly. She said her name is Amber hope you guys can get me the kind of property that I need.

Sue and I were very pleased with both the Haart agents (Vicky & Dan) who showed us around the property on Millbeck Drive. Made us feel at ease and were able to answer any questions asked of them. Couldn't ask more of them, very professional.

Daniel from this estate agents in Southend-on-sea called my 85 year old mother on her mobile phone about acting as agent for selling her house. She was upset by the call. He said that Haarts had her number in their records but her number is not online and she never gave them her number or permission to use it. He. Or Hasrt have obtained it improperly so will be making a complaint to the information commissioner - he didn’t seem to have had any data protection training at all. No principles, I would not use these guys if this is how they are going to treat personal data to make money.

Our experience with Haart was extremely poor and dragged on for over 8 months while we were trying to have our names removed from a rental contract. Despite providing notice and replacement tenants promptly, we remained legally tied to a property we no longer lived in due to issues that were never properly managed.

We ultimately had to issue a formal complaint due to the ongoing delays and lack of progress.

Communication from Natalie Black was particularly frustrating – responses were slow, often inaccurate, and lacked any clear plan. While she repeatedly blamed the landlord, there was never any acknowledgement of the significant communication failures and delays on the agency’s side.

Even after escalation, progress remained slow and reactive rather than proactive. We had to chase constantly just to move things forward. Contracts were eventually issued at the last minute, and the entire process felt disorganised and poorly handled throughout.

Overall, a very stressful experience with little accountability or ownership. I would not recommend.

Unprofessional, not open about prospective buyers, poor communication with their staff, would never recommend this company.

Absolutely terrible and highly questionable business practices.
I received an unsolicited sales call from Haart on a Sunday, from what appeared to be a local telephone number. Only during the call did it become apparent that this was actually their head office calling to ask whether I wanted to sell my property.
I have never contacted Haart, never requested a valuation, never expressed any interest in selling, and have absolutely no relationship with this company. So naturally the question is: where did they get my details from? It feels as though they are harvesting homeowner data and cold-calling people at random in the hope of generating leads.
The fact that this happened on a Sunday makes it even worse. Most people expect to be left alone on weekends, not interrupted by unsolicited sales calls. Using a local number to increase the likelihood of someone answering only adds to the impression of a company willing to use questionable tactics to generate business.
This type of behaviour is intrusive, unprofessional, and exactly why estate agents often struggle with public trust. If a company is willing to contact complete strangers out of the blue, on a Sunday, using what appears to be a local number, it does not inspire confidence in how they handle personal data or conduct their business.
The irony is that I am not interested in selling my property through Haart—or through any estate agent at all. I have given no indication that I am looking to sell, which makes this cold call even more baffling and unwelcome.
Based on this experience, I would never consider using Haart under any circumstances. Unsolicited Sunday sales calls are a guaranteed way to ensure I never become a customer.

I would highly recommend haart Orpington branch a brilliant service from start to finish. I had wonderful young man ( Louie Broadway) help me sell my flat and purchase my new house haart and louie made the whole process stress free. Thank you

What a team at haart big shout out too Lesley and David made life so easy for us thanks again Tony and di

Had Autumn recently value my property. I found her to be very polite and professional. She explained everything to me and brought me evidence of how she came to the valuation. I would definitely use Haart in Ely and Autumn’s services again.

We had a professional, informative, truthful and trustworthy experience when we were selling our house. The staff worked as a team and were very accommodating especially during viewings. We were kept informed. We felt valued in every step of the journey. Thanks to Danny, Aaron and Tyan, particularly, because they worked directly with us. They are a great team, who do not only look at the money, but the whole process. Although the sale fell through at the last stage, we still stand with our comments. We will definitely use them again. We strongly recommend.

Ewan and Chloe were really very helpful and I really appreciate their support throughout. Thank you for everything. Highly recommended.

I’m trapped in a contract with them letting my property and I feel like I have a parasite I can’t get rid of. 6% rent collection fee is actually 7.5%. You get charged for extra stuff you don’t want and if you try to call them you hit a brick wall. High staff turnover, just receive emails telling you they are charging you for extra things you don’t want and can do yourself. I only wanted rent collection, not the extra money making schemes. Yearly reports and £25 for sending a document I have already served.

Biggest mistake using Haart as a landlord. Communication is poor your property in Bedford will be managed by Northampton and Milton Keynes branch. The worst thing is you can call until your are blue and chances are someone new most of the time.

Self manage or use someone else

Good communication until they get your business.

I would like to express my disappointment with the situation regarding the cancellation of our reference by your agency. After Nicola decided to cancel our reference, I was informed that I wouldn't be eligible for a refund of my deposit. The most frustrating part is that she's now disputing this, claiming that we failed the referencing process, despite initially stating that she was cancelling the reference herself. When I pointed out that if she believed we failed referencing, she should refund my money, she became rude and refused, stating she would never give me my money back.

Extremely disappointed with experience as first buyers who received a below par, poor service provided by the field team. Special shout out to the office admins Ruby and Chloe for their help, but it’s unfortunate that the poor service provided by the field team has overshadowed their work.

Communication was extremely lacking. I couldn’t believe how difficult it was to get hold of the agents throughout the whole buying process. We bought from a seller living abroad who gave Haart Grays the keys to maintain and sell the property on their behalf. Haart Grays mismanaged the property and it was in a complete mess. Myself and my partner were too deep into the buyer process to pull out.

Please please beware and I would absolutely urge you to do your research before buying a property managed by Haart Grays, especially one where the seller lives abroad.

We as first time buyers are bitterly disappointed at the whole buying process.

Terrible, one of the worst experiences i have had using them. Completely useless and incompetent staff