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Hannells Reviews 

863
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Heather James was excellent. I would have engaged Hannells to sell my property based on Heather, however the fee was high compared to my current agent so I remained with them. I can't speak highly eno... Toon meer

Beoordeeld met 5 van de 5 sterren

Astoundingly excellent. I have worked with some very poor estate and letting agents in the past and Hannels show themselves to be a cut above the rest. They keep you informed every moment, and work in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very slow start after making it clear I was out to sell… I had found a property and my sale was dependent on securing… Steve who valued and took photos was lovely… But then the processes in pl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars
  2. Eigendomsbeheerder
  3. Makelaardij

Geschreven door het bedrijf

We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.


Contactgegevens

Promotion box for Hannells

Book Your Free Sales Valuation Here!

Thinking of selling? We're here to help! Book your valuation here.

4,8

Uitstekend

TrustScore 5 uit 5

863 reviews

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Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,8

Alle reviews

(863)

719 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The valuer

The valuer. Steve was great. He arrived on time. Very experienced and approachable. Not only did he value our house, he also valued my mum's house. Nothing was too much trouble. Hope to eventually go ahead using hannells to sell both properties.

25 juli 2026
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Antwoord van Hannells

Hi Graham!

Thank you for your review of your valuation experience with Steve and the Chaddesden team.

We're pleased to see that you found Steve to be punctual, experienced and approachable, with nothing be too much trouble. The team pride themselves on delivering a top service and Steve in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get moving with either/both of your properties!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Would recommend

Very friendly,professionally and knowledgeable.

24 juli 2026
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Antwoord van Hannells

Hi Neal & Jacqueline!

Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.

We're pleased to see that you found Jo to be friendly, professional and knowledgeable. The team pride themselves on delivering a top service and will be delighted to see your comments.~

On behalf of everyone here at Hannells, thank you for instructing us with the sale of your property. The team are looking forward to finding a buyer and getting you moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Friendly and professional

Friendly and professional. They are very responsive and proactive. Well priced. Seem much more on the ball then other estate agent companies.

24 juli 2026
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Antwoord van Hannells

Hi Katie!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that you have found them to be responsive, proactive and on the ball with the sale of your property. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Heather is very professional and such a…

Heather is very professional and such a lovely lady.

25 juli 2026
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Antwoord van Hannells

Hi Beryl!

Thank you for your review of your valuation experience with Heather and the Alvaston sales team.

We're pleased to see that you found Heather to be both lovely and professional. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Definitely Recommend

Very good viewings, communication and kind staff.

12 mei 2026
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Antwoord van Hannells

Hi Rad!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that you were impressed with viewings, the communication and found the staff to be kind. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for the positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Excellent service.

Prompt, efficient and reliable service. They keep you fully informed at all times. Found a prospective buyer and negotiated an acceptable early sale STC within a few days of the property going on the market.

23 juli 2026
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Antwoord van Hannells

Hi Richard!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that you found them to be prompt, efficient and reliable - and that we also secured a buyer within a few days of the property going live. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you a smooth and steady journey towards exchange and completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 4 van de 5 sterren

Sams visit

Sam was very helpful and informative giving us all the information we needed. He was friendly and polite.

25 juli 2026
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Antwoord van Hannells

Hi Anne!

Thank you for your review of your valuation experience with Sam and the Mickleover sales team.

We're pleased to see that you found Sam to be helpful, friendly and polite. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property, the team are looking forward to finding a buyer and getting you moved!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Very professional and helpful

Very professional and helpful

24 juli 2026
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Antwoord van Hannells

Hi Lorraine!

Thank you for your review of your moving experience with the Alvaston sales team.

We're pleased to see that you found them to be very professional and helpful. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Excellent service throughout.

Excellent service throughout.

24 juli 2026
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Antwoord van Hannells

Hi Elaine!

Thank you for your review of your moving experience with the Alvaston sales team.

We're pleased to see that you were happy with the service and felt them worthy of 5 stars. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

I had a great experience working with…

I had a great experience working with Debbie Jenkins at Hannells. She was extremely helpful in coordinating the sale for our client and was always available to offer support and answer any questions. Her communication, professionalism, and willingness to help made the process much smoother.
I would highly recommend Hannells to anyone looking for a reliable and professional estate agent. Thank you, Debbie, for all your help.

17 juli 2026
Review zonder uitnodiging
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Antwoord van Hannells

Hi Heshani!

Thank you for your brilliant review of your moving experience with Debbie and the Alvaston sales team.

We're pleased to see that you found Debbie to be helpful, supportive, professional and provided excellent communication. The team pride themselves on delivering a top service and Debbie in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback and we look forward to working together with you again in the future!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Excellent services

Massive thank you to the Alvaston team for your customer service. Process went smoothly and we always had a prompt feedback in all issues.
We wish you all the very best! Kind Regards, Paulo & Aline

23 juli 2026
Review zonder uitnodiging
Logo Hannells

Antwoord van Hannells

Hi Paulo & Aline!

Thank you for your review of your moving experience with the Alvaston sales team.

We're pleased to see that your purchase went through smoothly and that the team provided you with prompt feedback on any issues. They pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Really professional people.

Really professional people who did everything they could to accommodate us with our requirements.
Communication is extremely important when your are searching for a new home and the Hannells staff have been excellent in keeping us informed and answering our queries, to ensuring our viewings went smoothly.

23 juli 2026
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Antwoord van Hannells

Hi Keith!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that you have found them to be professional, that they've kept you informed and have been able to answer all of your questions. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

All sorted very quickly just what I…

All sorted very quickly just what I wanted

23 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Sandra!

Thank you for your review of your moving experience with the Chaddesden sales team.

The team pride themselves on delivering a top service and will be pleased to see that you've awarded them top marks and were happy with the service.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of further service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Professional job.

Prompt arrival, polite and knowledgeable. Gave us some good information and point of contact going forward.

22 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Ed!

Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.

We're pleased to see that you found her to be punctual, polite and knowledgeable. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Fantastic Service

Joe, was brilliant throughout. Communication was great and overall the service was fantastic. Thank you for everything.

22 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Carrie-Anne!

Thank you for your review of your moving experience with Joe and the Alvaston sales team.

We're pleased to see that you found Joe to be brilliant throughout, communicating well and providing a fantastic service. The team pride themselves on delivering a top service and Joe in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards completion!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Sam was patient kind and understanding…

Sam was patient kind and understanding as well ss knowledgable. Thanks

21 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Allison!

Thank you for your review of your valuation experience with Sam and the Mickleover sales team.

We're pleased to see that you found Sam to be patient, kind, understanding and knowledgeable. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Professional and knowledgeable

Professional and knowledgeable. Good discussion on valuation with all our concerns and queries answered.

21 juli 2026
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Antwoord van Hannells

Hi Debbie!

Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.

We're pleased to see that you found Rebecca to be professional, knowledgeable and that she was able to address any concerns and answer your questions. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Very pleasant representative

Very pleasant representative, helpful and polite.

20 juli 2026
Logo Hannells

Antwoord van Hannells

Hi John!

Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.

We're pleased to see that you found her to be pleasant, helpful and polite. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Very good kept up to speed & notified…

Very good kept up to speed & notified regarding movement of the property

20 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Mr Patey!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that throughout the sale, you have found them to be very good and have kept you updated with what's happening. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Very professional and polite

Very professional and polite

18 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Michael!

Thank you for your review of your valuation experience with Steve and the Chaddesden sales team.

We're pleased to see that you were happy with the service and found Steve to be very professional and polite. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

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