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Hannells Reviews 

863
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Heather James was excellent. I would have engaged Hannells to sell my property based on Heather, however the fee was high compared to my current agent so I remained with them. I can't speak highly eno... Toon meer

Beoordeeld met 5 van de 5 sterren

Astoundingly excellent. I have worked with some very poor estate and letting agents in the past and Hannels show themselves to be a cut above the rest. They keep you informed every moment, and work in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very slow start after making it clear I was out to sell… I had found a property and my sale was dependent on securing… Steve who valued and took photos was lovely… But then the processes in pl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars
  2. Eigendomsbeheerder
  3. Makelaardij

Geschreven door het bedrijf

We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.


Contactgegevens

Promotion box for Hannells

Book Your Free Sales Valuation Here!

Thinking of selling? We're here to help! Book your valuation here.

4,8

Uitstekend

TrustScore 5 uit 5

863 reviews

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4,8

Alle reviews

(863)

719 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The gentleman that attended my property…

The gentleman that attended my property was very polite professional and a good representative of the company.

17 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Yvette!

Thank you for your review of your valuation experience with Oliver and the Littleover sales team.

We're pleased to see that you found him to be polite, professional and a good representation of the company. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments!

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic experience

Absolutely fantastic experience in buying our property which we have moved into.this morning, the staff were brilliant and I love the little touch that our key was handed to us x

17 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Mrs Watkins!

Thank you for your review of your moving experience with the Chellaston sales team

We're pleased to see that you had fantastic experiencing purchasing your new home and that you found the staff to be brilliant. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

House sold within a few weeks and then…

House sold within a few weeks and then completed within 45 days!

17 juli 2026
Logo Hannells

Antwoord van Hannells

Hi D G!

Thank you for your review of your moving experience with the Littleover sales team

They pride themselves on delivering a top service and will be pleased to see that you were happy with how quickly the property sold.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren
Logo Hannells

Antwoord van Hannells

Hi Dean!

Thank you for your review of your valuation experience with Heather and the Alvaston sales team.

We're pleased to see that you were more than happy with the service provided and found Heather to be incredible - and we wholeheartedly agree! The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Professional from valuation to…

Professional from valuation to completion. All telephone queries and emails regarding queries were responded to very quickly .

14 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Phil & Wendy!

Thank you for your review of your moving experience with the Chellaston sales team.

We're pleased to see that you found them to be professional from start to finish and that all queries and emails were dealt with promptly. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Great service from valuation to sale

Great service from valuation to sale. Bonnie, Leah and Kim have all been friendly, professional and helpful throughout the procedure. Well done girls! Would recommend Hannells anytime.

13 juli 2026
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Antwoord van Hannells

Hi Stephen!

Thank you for your review of your moving experience with Bonnie, Leah, Kim and the Allestree sales team.

We're pleased to see that you found them all to be professional, friendly and helpful throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

THE PERSON ATTENDING WAS VERY HELPFULL…

THE PERSON ATTENDING WAS VERY HELPFULL AND INFORMATIVE

15 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Petros!

Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.

We're pleased to see that you found Jo to be very helpful and informative. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

House sale

All the staff at your Mickleover
branch are fantastic Laura went above and beyond to help our sale and purchase run as smoothly as possible

14 juli 2026
Logo Hannells

Antwoord van Hannells

Hi there!

Thank you for your review of your moving experience with Laura and the Mickleover sales team.

We're pleased to see that you found the team to be fantastic and that Laura went above and beyond to make sure your sale and purchase went smoothly. The team pride themselves on delivering a top service and Laura in particular will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Rebecca was just lovely

Rebecca was just lovely . Really helpful and clearly knows the local market.

13 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Carole!

Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.

We're pleased to see that you found Rebecca to be lovely, helpful and knowledgeable about the local market. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

The staff at the Chaddesden branch have…

The staff at the Chaddesden branch have been lovely! It took a bit of getting used to the fact that I didn’t have a set person looking after me but the fact that they could all see what was going on and answer any questions was great. Efficient service very polite

13 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Jane!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that you've found them to be lovely, polite and have been able to answer your questions. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you a smooth and steady towards exchange and completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Great stuff

Great stuff

13 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Simon!

Thank you for your review of your moving experience with the Chaddesden sales team.

The team pride themselves on delivering a top service and will be delighted to see that you've given them top marks and have been happy with the service provided.

On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope that you're looking forward to the start of a new chapter in your new home!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

First time ever selling property

First time ever selling property
Hannells were supportive every step of the way
Very efficient
Excellent service

13 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Elaine!

Thank you for your review of your moving experience with the Alvaston sales team.

We're pleased to see that you felt supported every step of the way with it being the first time you've sold a property and that you found the team to be efficient, and excellent overall. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

A fantastic quality service from the…

A fantastic quality service from the off!!!!!!! Professional, friendly and kept us up to speed with everything. Would definitely recommend

10 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Susan!

Thank you for your review of your moving experience with the Allestree sales team.

We're pleased to see that you found them to be professional, friendly and that they kept you up to date throughout the process. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you a smooth and steady journey towards completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Sam was formative and experienced…

Sam was formative and experienced answered all our questions

2 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Carol!

Thank you for your review of your valuation experience with Sam and the Mickleover sales team.

We're pleased to see that you found him to be informative, experienced and was able to answer all of your questions. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Buying and selling property - fantastic service!

The whole team have been really helpful and supportive, Thankyou so much!

6 juli 2026
Logo Hannells

Antwoord van Hannells

Hi there!

Thank you for your review of your moving experience with the Chaddesden sales team.

We're pleased to see that you have found them to be really helpful and supportive throughout your purchase. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

My experience with Hannells was good…

My experience with Hannells was good all staff were friendly and helpful,I was kept updated on all issues and everything went very smoothly.

9 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Margaret!

Thank you for your review of your moving experience with the Alvaston sales team.

We're pleased to to see that you found them to be friendly, helpful and kept you updated throughout the sale. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you all the best for your next chapter!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Very friendly

Very friendly, informative staff.
Nothing is too much.
Feel reassured and kept upto date

10 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Charlotte!

Thank you for your review of your moving experience with the Allestree sales team.

We're pleased to see that you have found them to be friendly, informative and that nothing is too much trouble. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forwards to starting a new chapter in your new home!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Very friendly and knowledgeable valuer…

Very friendly and knowledgeable valuer who came out to us. She put us at ease, and explained the process and charges to us in a very good way.

10 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Ian!

Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.

We're pleased to see that you found her to be friendly, knowledgeable and put you at ease about the whole process. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Experienced and genuine

Jo is lovely. Hugely experienced, warm and sympathetic. Laid out finances and options without pressure.

9 juli 2026
Logo Hannells

Antwoord van Hannells

Hi there!

Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.

We're pleased to se that you found Jo to be hugely experienced, warm, sympathetic and laid out all the options with no pressure. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Great service

Great service

7 juli 2026
Logo Hannells

Antwoord van Hannells

Hi Clive!

Thank you for your review of your valuation experience with Olivia and the Lettings team.

We're pleased to see that you have awarded them top marks and found the service to be great. The team pride themselves on being the best at what they do and will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to find a great tenant!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

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