Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... Toon meer
Locatie
Wijzig locatie65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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Lees wat reviewers zeggen
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... Toon meer
Rachel made our booking so easy as we weren’t sure what we wanted. So we went for her recommendation and booked our holiday. Everyone here are so friendly and knowledgeable and have booked our third h... Toon meer
Very helpful, above and beyond as I went in to ask about 1 cruise, then later decided to look at another.Charlie, in the Burnley branch, looked for the best deals,when not sure asked one of his collea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, Verenigd Koninkrijk
- 01282918026
4,9
Uitstekend
192 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Stress free experience
Catrina was very friendly and helpful. I usually find booking a holiday very stressful. Catrina answered all our questions and made the whole experience stress free.
Would recommend.
7 december 2025
Antwoord van Hays Travel - Burnley
I will pass this wonderful review on to Catrina, I'm so glad you an amazing experience in store with us!
Brilliant service very pleasant…
Brilliant service very pleasant assistant nice surroundings and friendly staff very efficient and thorough best travel agent by far will definitely book again with Heys Travel very helpful
30 november 2025
Antwoord van Hays Travel - Burnley
What a lovely review! Thank you so much! we look forward to welcoming you back in store soon!
Jestem mega zadowolona z obsługi…
Jestem mega zadowolona z obsługi przemiłe Panie wyszukały mi super wczasy. Polecam to biuro 😊
29 november 2025
Antwoord van Hays Travel - Burnley
Thank you so much for your lovely review 😊
Natalie was fantastic no fuss holiday I…
Natalie was fantastic no fuss holiday I wanted easy peasy !!
GREAT SERVICE!!!
28 november 2025
Antwoord van Hays Travel - Burnley
We loved booking your holiday - hope to see you in store soon! Thank you for such a lovely review, Natalie will be thrilled.
Friendly and knowledgeable staff
Friendly and knowledgeable staff, we only went in to enquire and went back to book with friends
10 november 2025
Antwoord van Hays Travel - Burnley
We love this, Thank you so much for booking with us. It was a pleasure to have you in store!
Lovely staff who are very helpful
Always a good experience booking with Heys. Looking forward to our holiday now.
16 november 2025
Antwoord van Hays Travel - Burnley
Esme will be thrilled, thank you for taking the time to leave us a lovely review.
Helpful knowledgeable staff that were…
Helpful knowledgeable staff that were keen to help
7 november 2025
Antwoord van Hays Travel - Burnley
Thank you for such a lovely review and thank you for booking your holiday with us, we hope to see you soon.
Happy holidays!!!!
Rachel was both helpful and very professional!!! She was just perfect!!! Thank-you
Kind regards John and Sandra Taylor
12 november 2025
Antwoord van Hays Travel - Burnley
Rachel will be over the moon, thank you for choosing us to book this super special holiday for you!
Amii was great
Amii was great she helped us book the cruise and had knowledge as this is our first time cruising
10 november 2025
Antwoord van Hays Travel - Burnley
We are so pleased you booked your first cruise with us, We can't wait to hear how much you loved it!
Very helpful and quick to sort our…
Very helpful and quick to sort our booking out. Nil deposit definitely helps and direct debit. Always use Hays always reliable.
3 november 2025
Antwoord van Hays Travel - Burnley
We love a nil deposit and direct debit too, Thank you for booking with us!
Good experience
Friendly staff who found what i wanted, after other agents could not.
26 oktober 2025
Antwoord van Hays Travel - Burnley
Music to our ears, thank you so much for taking the time to leave us a review - Its very much appreciated.
Outstanding Cystimer service
Ami, Natalie and Georgia were very much a team and the focus on a nice customer experience was very clear
Our first time with Hays and certainly not the last
2 november 2025
Antwoord van Hays Travel - Burnley
We love. love. love this. Thank you so much for taking the time to leave such a lovely review. We hope to see you soon!
Friendly quick efficient staff
Friendly quick efficient staff. Very helpful and a pleasure to deal with
24 oktober 2025
Antwoord van Hays Travel - Burnley
Catrina will be thrilled, Thank you for such a lovely review. We look forward to seeing you soon.
As soon as we walked into the shop…
As soon as we walked into the shop every member of your staff made us feel at ease. They were all very helpful and knowledgeable.
29 oktober 2025
Antwoord van Hays Travel - Burnley
Lovely to hear this and thank you for choosing us to book your holiday. We look forward to welcoming you back in store!
Rachel was very helpful and answered…
Rachel was very helpful and answered all our questions and was very patient while we made our choices
28 oktober 2025
Antwoord van Hays Travel - Burnley
This is lovely to hear, Rachel will be thrilled. Thank you for booking with us!
Very quick to reply with information…
Very quick to reply with information and ease of booking.
28 oktober 2025
Antwoord van Hays Travel - Burnley
Thank you so much for leaving such a lovely review and thank you for booking with us!
Really welcoming and efficient
Really welcoming and efficient. Really helpful and rather than book first checked numerous different sites. Thankyou Leah . Dominic
16 oktober 2025
Antwoord van Hays Travel - Burnley
Thank you Dominic, Leah will be thrilled to read this! Thank you
Very helpful
Was really helpful in finding us a holiday offered us drinks while we decided couldn't of done any more thankyou.
25 oktober 2025
Antwoord van Hays Travel - Burnley
Fabulous, Thank you for taking the time to leave such a lovely review and for booking with us. We can't wait to see you again soon!
THEY NEED TO FIND THEIR KETTLE!
We could’ve easily booked the same holiday cruise ourselves online.
However, there were certain questions and guidance that we needed to obtain that aren’t always covered online.
So, off to Hays we went to have our queries and questions answered.
Rachel, who dealt with us is delightful, knowledgeable, and friendly, all the attributes that encourage us to revisit Hays for any future adventures that we have in the pipeline.
The shop in Burnley is sparkly new and looks good in their corporate colours of orange and blue, as do the staff uniforms.
Only problem is that they can’t seem to find their kettle, as it was as dry in there as the Gobi Desert!! lol
23 oktober 2025
Antwoord van Hays Travel - Burnley
Hi Mario, thank you for taking the time to leave a review! I loved reading your comments, and I know Rachel will too. Apologies we will make sure you have a cuppa next time. We look forward to seeing you again soon.
She was very helpful and took time with…
She was very helpful and took time with us .
12 oktober 2025
Antwoord van Hays Travel - Burnley
Hi Clare, thank you for taking the time to leave a review! We look forward to seeing you again soon.
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