HellyHansen Reviews 

Incredible customer service! The person who responded to my email about a warranty issue was super helpful and very fair! Appreciate good customer service so much

Had issue with pro account and customer service was great, fixed issue promptly

It seems like people only write reviews when something goes wrong, but I firmly believe in calling out brands when they absolutely crush it. I had the main zipper fail on my premium ski jacket after some heavy use on the mountain. I reached out to their warranty team, and a rep named Ellen handled my case. Almost immediately, with zero hassle or endless questions, she issued a full account credit so I could replace it.

To put this in perspective, I recently had a proprietary belt clasp break on pants from a different high-end ski brand, and their only advice was to go find a local tailor to slap a generic button on it.

As a first responder, I rely heavily on my gear, and knowing a company actually stands behind its products means everything. Plus, as a guy with the initials HH, I’ve always loved sharing the 'HH' initials! Top-tier gear and world-class customer service. You've got a loyal customer for life.

Bin mit meinem Produkt sehr zufrieden. Beim Umtausch auf eine andere Größe wurde etwas falsch angelegt und die Bestellung bliebt im System hängen.
Ein Mail an den Kundenservice hat gereicht, wurde bereits am nächsten Tag bearbeitet und die Bestellung der anderen Größe versendet.

The support process for warranty is simple, quick and effective.
My gortex bib that I got in 2019 were still under the warranty for a broken zapper and I received a store crédit of 390$ in my credit store HH account the same day . Thank you HH

Great company that backs their products. Very good service, quality, and excellent customer service. No hesitation in ordering with this company…

I bought my husband a jacket for Christmas. He loves it, it fits well, and he wears it everyday and I also bought for a great sale price before the holidays.
The back tore - the stuffing was coming out. I reached out to HH and requested to purchase a new jacket at my original price. HH went one step farther, they gave me a store credit! I am a loyal HH customer!! Great products! New jacket is on the way and my husband is thrilled.

Swift response
And the honor their warranty

Helt upåklagelig god kundeservice!! Elsker produktene, har alltid brukt mye HH klær både til meg selv og barna, og alltid vært utrolig fornøyd både med kvalitet, funksjoner og utseende på klærne. Nå hadde jeg kjøpt en HH vinterjakke fra en ekstern nettbutikk som endte med en ødelagt glidelås innenfor garantiden. Den eksterne nettbutikken klarte ikke finne en god løsning for meg, så jeg spurte HH om hjelp, og de løste dette umiddelbart for meg. Utrolig fornøyd, vil definitivt fortsette å bruke produktene og nettbutikken deres❤️

Huge shoutout to Helly Hansen for their amazing customer service! Had a broken zipper on my duffle bag and they handled the warranty claim perfectly. Libby was fast, fair, and incredibly helpful. If you’re on the fence about the price tag, know that you’re paying for quality and a company that actually stands behind what they sell.

Stitching on a £30 - plus £4 shipping- beanie fell off after a week. Cust Serv offered me £29 store credit? Informed them of actual, so they - as a 'goodwill gesture' - made it £34 store credit. Great. Can't use store credit for delivery. So now having to return and refund. Another review to let you know how that goes in a bit. Shame, it was a lovely hat for a day.
Partial Refund received... still out of pocket on delivery charges. Look elsewhere for free delivery etc.

Las dependientas super antipáticas , he ido varias veces y a cual peor, les molesta hasta pedir varias prendas para probarte , nunca regresaré ni recomendaré por supuesto , pésimas en todo

Katastrophe!
Der Onlineshop ist eine Katastrophe.
Bestellt, keine Antwort.
Hab dann angerufen und nachgefragt, nicht lieferbar. Aber online anbieten...
Naja kauf ich halt von nem anderen Hersteller.

Super kundeservice, jeg fikk defekt vinterstøvel som jeg oppdaget etter bruk. Sendte mail og dem tilbydde enten gavekort på samme sum eller ny støvel hjem til meg. Fantastisk service, null stress og ryddig kommunikasjon. Takk for opplevelsen gleder meg å få hel vinterstøvler hjem til meg. 😀

I purchased a pair of waterproof sneakers which ripped within 4 months. I contacted customer service and they asked a few questions and asked for photos to prove the sneakers were defective and got a credit for the sneakers applied to my account. I was disappointed in the quality of the sneakers but it could have been a flaw. The customer service was excellent so I would definitely purchase Helly Hansen products again.

Very poor experience with this company.
I purchased a sailing jacket (£160) online and long story short changed the delivery date with DHL and received confirmation of this. Jacket was dumped in my garden days before the agrwed and cogirmed date and the courier faked my signature ( I was away ) HH not interested in assisting and blamed DHL
I've now returned the jacket as its unsuitable it has been delivered however HH customer service nit interested in telling me when I will receive a refund and cut me off mid chat on the Web chat
I do not rate them despite their well known name and will not be buying any further sailing gear from them I suggest you buy from someone reputable also

Purchased a pair of HH hiking boots and the top lace hook broke off. Was unable to find receipt from retailer who suggested we contact HH. Libby from customer service responded and with a few questions and photos submitted we received a credit to purchase new boots from HH. Excellent service and company. Thank you

Very responsive customer service. Products are excellent quality, but expensive. Then again, you get what you pay for.

Team very responsive and process very smooth to get my jacket replaced !
Grwat Customer service !

Their quality is top notch. I’m on the snow as a coach most winter days and everything I have gotten from them has been great quality and I get compliments and questions all the time about there gear. On the rare occasion I have had to email support, like I did yesterday, they have responded within 24 hours to make things right.