HellyHansen Reviews 

I bought thermals from Helly Hansen last year. I've used them for 1 winter and all the bottoms are worn away and useless now best part of £200 wasted. I won't be buying them again

I have only positive things to say about customer service. I didn’t get the help I needed at the store where I shopped ( not an HH store). I contacted customer service through the HH website in Norway, and they were extremely helpful and understanding.

Good quality. On the expensive side.
I am a front-line worker and my account was designated “Pro.” At first, I appreciated the designation.
I usually buy things at HH on sale because… you’re on the expensive side… and I don’t care if it’s last season’s fashion.
Being a “Pro” doesn’t do anything for me for sale items, apparently.
Beyond that, HH usually offers free shipping for purchases over $99 (sometimes over $50). Not so for Pro accounts. Why is that? Why would you penalize people who work on the front-lines?
Other than getting 15%off full price items (who is paying full price?), I don’t see any advantage… only harm.

I have been working with Helly Hansen for several years and my experience has consistently been excellent.

The quality of their products is outstanding. They are clearly designed for real professional use, not just for appearance. Reliable, durable and well thought-out technical gear that performs when conditions are demanding.

I would also like to highlight the customer service. The response has always been fast, efficient and, most importantly, human. You feel you are dealing with people who understand both the product and the needs of professionals, not an automated system.

A brand with a strong heritage, true to what it promises and a benchmark in technical and maritime equipment. Highly recommended.

I am a outdoor professional, and I just love using Helly Hansen products:)
Durable, smart and functional products is all they are about :)

Sarah answered fast and with clear instructions.

I had a minor quality issue with a recent purchase and I have to say customer service was excellent and they resolved my issue beyond my expectations. Would definitely recommend

Seit Übernahme durch Kontoor Brands bekommt man auch nur noch den amerikanischen Müll. Workwear geht noch aber der einstige Gigant in Sachen Arbeitskleidung etc. ist, wie immer wenn die Amerikaner etwas anfassen, tief gefallen. Nur noch Herstellung in China (niemand sollte mehr in China produzieren), Qualität wird dem Preis und dem Ruf des Unternehmens nicht mehr gerecht. Profitgier hat mal wieder eine Qualitätsmarke dahingerafft.
Hätte Helly Hansen doch nur nie verkauft…

The quality of the product is good, except that I thought it was a thicker jacket. I think this brand is worth the money.
I was also pleased with the DHL delivery, the previous experience of using this delivery was very negative, it was fast and high-quality.
Although I was a little upset about the thickness of the jacket, I don't regret the money I spent.

Recommendation to the seller! When buying, I did not notice the information about the time of the year for these clothes. Since I was buying in an online store, it would be very convenient if you wrote down the time of year for which the clothes were created and the recommended outdoor temperature, this is a very good guideline for the online store.

Purchased a pair of work trousers, went by the size guide from the Helly Hanson size guide, it was way out, tried to return my trousers but was past the 30 day returns , (as I was outside the U.K. working , was hoping parcel arrived before I left for 30 days work abroad)
Tried getting a return and exchange label off the Helly Hanson web site, but it would not let me do that as outside 30 day returns.
Tried contacting customer relations but no portal to make a complaint
Expected better off Helly Henson
Very ,very, disappointed

Bought a HH drysuit for over $700 because I had the mistaken belief that products were superior. Upon second use, the rubber neck seal SPLIT, making the suit unusable (most drysuits use a neoprene seal at the neck for this reason). Upon contacting HH customer service, I was told that they would not repair the product, would not replace the product, and would not refund my money because I purchased as part of a pro deal. All I was offered was $550 in store credit. Well, I am a professional ski instructor and my new mission is to dissuade clients and colleagues from doing business with HH. Their fancy marketing notwithstanding, the products are subpar and the customer service is 100% unacceptable. For the cost of a replacement drysuit, I am going to help this company lose thousands of dollars in business sending people to other vendors. All by telling the truth. Stay away!

UPDATE: I have read the HH reply. Too bad the company's customer service isn't as good as its social media department. The company's reply is UNTRUE. I was offered a $550 store credit. But the product retails for $1100 on the HH website, was recently on sale for $895 (this was the price at the time I purchased for $720 on an expert/pro deal site) and I see today that the price has been dropped further to $660 (clearly HH is having problems selling this poorly designed and manufactured product). Any way you slice it, HH refused to replace its poor product, refused to offer me more than a store credit for a fraction of what I paid, and its customer service was even less helpful than the reply that was posted here. Avoid this product, avoid this company.

Leider bin ich sehr enttäuscht vom Kundenservice und dem Retourenprozess bei Helly Hansen.

Ich habe am 12.12.2025 eine Winterjacke im Wert von 400 € als Weihnachtsgeschenk bestellt. Nach Weihnachten stellte sich heraus, dass die Jacke nicht passte, sodass ich sie am 27.12. zurückschicken wollte. Der Lieferung lag jedoch kein Retourenbeleg bei. Stattdessen sollte ich die Retoure online mit einer Bestellnummer anmelden, die ich nie erhalten habe.

Zusätzlich befand sich der Kundenservice aufgrund von Winterferien bis zum 05.01.2026 im eingeschränkten Betrieb. In dieser Zeit erhielt ich keine Antwort auf meine Anfragen über das Kontaktformular. Erst nach 11 Tagen konnte das Problem geklärt werden.

Direkt am Montag, den 05.01.2026, habe ich das Paket zur Post gebracht. Laut Sendungsverfolgung ist die Retoure bereits am 07.01. beim Empfänger angekommen. Bis heute habe ich jedoch keine Rückerstattung erhalten.

Ein heutiger Anruf beim Kundenservice ergab, dass die Rückzahlung nochmals bis zu 14 Tage dauern kann, da die Retouren offenbar nach Holland geschickt und dort erst geprüft werden. Das bedeutet, dass Helly Hansen fast sechs Wochen mit meinem Geld arbeitet, obwohl die Ware längst zurückgesendet wurde.

Bei einem Premium-Preisniveau erwarte ich einen transparenten, kundenfreundlichen und deutlich schnelleren Retouren- und Erstattungsprozess.

Diese Erfahrung entspricht leider nicht den Erwartungen an eine Marke wie Helly Hansen.

Resolved an issue I had with gloves. Great service. Thanks Libby!

Do not buy clothes from that have a website called hhstore-eu.com it is a scam company that do not send any Items from Helly Hansen. The support says the item is sent but it is not.

I had exceptional warranty customer service at HellyHansen. Libby was the associate I worked with. The response were timely, even thought it was holiday time, and the issue was resolved within 3 email exchanges. I’ve never had to file a warranty claim at HH before, and I highly recommend the brand as they mean it when they say that they stand behind the quality of their merchandise. My kids and I have HH ski jackets/pants, and it’s been the best gear that keeps us on hills for many hours at a time.

I have a ton of HH gear. It's all been great, but after wearing HH shoes for 3-4 months they both wore a hole in the same seam of the toe box. I contacted them, and they gave me store credit since they are under warranty, which was great. BUT, my account has shown $0 credit after going back and forth with them three times now. This is getting frustrating.

Ordered boots on 11/29/25 and received them in a timely manner on 12/3/25. The boots were too large so I used the online system to process an exchange. This was simple enough. Dropped off the boots at UPS on 12/6/25 and this is when everything went downhill. I did not realize until it was too late that HH does not send out the exchange until the original order is processed and you cannot cancel an order (or exchange) once it has been received. I needed the boots for a trip starting 12/23. Boots arrived at the return facility on 12/15 but the return was not processed until 12/23. The replacement boots were sent that day. Since I was out of town, I did not receive the new boots until 1/2/26. I had purchased other boots for my trip and the new HH boots were still a poor fit. Overall, just too bulky and heavy. I tried to process the return online but the online system is not able to process exchange returns. So I emailed customer service on 1/2/26 to obtain a return label. I followed up again via email on 1/7/26 as I had not received a response. I also reached out to customer service via email in December to figure out what was going on with my return processing but never received anything more than an automated response with a case number. I have no idea how anyone has reported high reviews on customer service. In my case, it’s been been nonexistent. UPDATE 1/8/25: I called customer service and while it said the wait time would be long, someone picked up the call within a minute or two and processed the return in seconds! He was efficient and friendly and I finally got my return label. So call, don’t email if you need customer service!

Company was quick to recognize my warranty issue and applied a full credit for the value of the item. Service was courteous, professional and diligent. Much appreciated!

Pantalón de sky primaloft de mujer, en una hora el tejido se había rajado. No sé si tenía algún defecto pero ha sido el pantalón de sky más caro de mi vida, una hora 199,90 € y no me dan ninguna solución. Esta marca fue de lo mejor pero ahora es cara para la calidad que ofrece, que es pésima.