Hollins & Hollinshead Reviews 

Writing another review because the other I was advised to remove… dodgy in itself. I bought a bracelet for my partners birthday there was a manufacturing fault this caused us to loose the bracelet as the clasp didn’t work. It took weeks complaining but eventually they offered us another bracelet, further complaining to get it for free as it was their fault, they then gave us a bracelet too short, so we had to swap it again, when he opened it on Christmas Day we realised the fault and you could not wear it without it falling off so we complained again as this was a clear manufacturing error, someone organised a replacement so we went to the store, the store manager was so rude thought she was above all the customers refusing to make eye contact, and saying it was our fault and they wouldn’t give us the bracelet in that condition, when we had 3 with the same issue…. Eventually we got another replacement from another manufacturer without the fault which was then too long! We couldn’t be bothered with the hassle of talking to people that didn’t want to help, and were just rude. The lack of care to order the correct size was unacceptable it was a Christmas present that wasn’t sorted until mid-late January. I’ll likely get a call again asking for this to be removed but I want all customers to be aware of this! For expensive jewellery go to higher quality places, for diamonds I thoroughly recommend Austen and Blake

Edit for the response they just gave me:

Read the review you will see I stated that the manager was hostile and didn’t make eye contact refused to take responsibility after you had already said it was a manufacturing issue. The manager said she called the owner and she denied ever talking to me so thank you for clarifying that the owner lied and she did talk to me :)

Although the Item I purchased wasn't quite right for my needs I must say this Company's CS is 5 ***** they respond to Emails with Politeness and Efficiency. A Company that I shall most certainly be Buying from again in the future.

Delighted with purchase. Speedy delivery. Top seller.

Best deal available very secure transaction quick and and informed delivery gladly use again if required thankyou

Stunning watch and great customer service. Highly recommend.

Quick service great price and all as promised

Excellent service. Polite helpful staff on the phone when I needed to query something. Fast post and delivery, competitive prices, overall a great experience, would use again and recommend.

I’m very pleased with my purchase and the service. Very fast delivery. Will be using them again.

We recently moved to Nantwich and I’ve had two occasions to go into the jewellers for repairs . On both occasions , the staff have been friendly and efficient, Yvonne and Bev have be particularly helpful. The quotes have been fair and competitive and the work top quality. Such a great business . They have some lovely pieces for sale too ! Thank you very much

Great purchase, fast delivery and communications

Prompt service, well packed and fabulous choice. Would definitely recommend for Blue John jewellery.

When you purchase any item you do expect quality, communication, a good delivery time.
Well packaged especially when given as a gift.

This company fulfilled all of this. Thank you.

Very friendly, helpful service. I have used them before and I would use them again. Very professional. Recommend.

Excellent. Good price and we’ll packaged with quick delivery. Thank you. Very pleased

Great jewellery but the customer service is unreal I can’t tell u just how amazing the team has been from issues not from them but the brand of the item i purchased through them they sorted out all issues within a couple of hours but had started to sort them within minutes of me speaking to there chat function most trust worthy site I’ve ever come across

Prompt response and delivery. Immediate, clear answer to an email query, following delivery. Thank you.

Excellent customer service and delivery on time and well packaged

Quality item and a fast efficient service, I will definitely recommend to my friends and family.