Hollywood Fancy Dress Reviews 

Is Very Good.

Purchased two costumes, one for myself and one for my wife. There are no changing rooms and when we tried them on over our clothes in store I was happy with mine but my wife was unsure. So we decided to buy them and take them home to try on thinking we would be able to return them if they didn’t fit us correctly. Mine fits really well but my wife’s doesn’t so we took hers back to get a refund. However when we tried to do this we were refused a refund. All the shop assistant could say is we are well within trading standards and we don’t have to give you a refund. When I asked if she thinks it’s fair that you don’t point this out to customers her response was we are well within trading standards and if you looked on our website our full returns policy is there for you to view. Eventually the assistant offered me credit, I explained this was no good to me as I don’t go to fancy dress events that often and that I lived an hour away and went to southampton just for the fancy dress shop. I left the shop without a refund and angry not only because of the policy but because of the rehearsed manor in which she kept replying with “we are well within trading standards”. Having now looked at the reviews on trust pilot I can see I am not the only one with this complaint and therefore I can understand why the response came across as rehearsed as you must obviously get a lot of people with the same issues and therefore you get plenty of opportunity to practice your response. Several people have complained to you about this policy and you have stated in your response that you value and pass on feedback but do you really? As you are still receiving the same responses are you planning on changing this policy or putting a sign up stating this policy in your shops?

I visited two of the Hollywood Fancy Dress shops, the one in Southampton and the one on Castle Street in Bournemouth. The staff in both shops were great! So nice, friendly and really helpful! They have a huge array of costumes and accessories! Perfect for any fancy dress theme/occasion!

If I could leave a 0 score, I would. Really pricey costume not fit for purpose as all glued inside, first the shop assistant argued that I couldn't have a refund - err, no! Then she gave me the refund, I took back a tie too (a second part of the costume) which was wonky but they refused the refund and gave me a grubby looking credit note with 3 months to use it so not worth it. Clearly they have no idea of customer service and even the shop assistant admitted the policy is unambiguous, also the supervisor refused to see me - how childish is that. Says it all really. If you can shop elsewhere or online, do it and avoid this place like the plague. Oh and the prices online are not the same as in the shop. You have been warned!!

They don’t have changing rooms but they won’t let you try any of the items on either, I got my daughter an outfit that didn’t fit as it was too big & the manager was very reluctant to let us exchange for another outfit. When we did exchange the manager said ‘if this outfit doesn’t fit you can’t bring it back as you have exchanged already ‘ and they have a policy that means you can’t return anything in exchange for your money back. The manager in the Poole store in Dorset is extremely condescending.

Delivery Did Not Arrive in Time Stated

Ordered a costume 9 days ago on 5-7 working days delivery.

Chased up after day 9 days and they have been having issues with their supplier so cannot make the delivery in time.

Admittedly agreed to refund monies but poor service as now scrambling around to find a new costume.

A lack of communication when they knew there were problems is my complaint. No compensation offered for the inconvenience not that I asked as not that kind of person !

Poor stock control. Ordered item online that was shown in stock. 2 days later receive an email telling me to ignore stock levels on website and that the item is out of stock, thus ruining my plans for the event i required goods for. Stay well clear.

Went to buy a outfit yesterday took the item home only to be suprised that my orignal outfit I ordered had been posted so decided to return the item which was unooened it cost over £35 so thought i would get my money back for a unopened item. The lady refused to take it back and the fact they didnt even tell me that they dont do refunds was unfair i ended up just leaving the item at the desk as it was no use to me with the lady replying try and sell it which was an absolute joke.

The lady also refused to exchange the item, your team was no help I left the item on the desk soon as the lady said to sell it online to make my money back

Terrible shop. Staff very rude and unhelpful. Will be contacting trading standards

Unfortunately I placed an order and paid for next day delivery to have to chase the item up this morning myself to be informed that the email "Had forgotten to be sent outlining that the item is out of stock"
The only reason this is 2 stars and not 1 is because I can appreciate that is it an easy mistake to make , they replied promptly to my original email and were very apologetic and offered a complete refund.
Its just a shame they were let down by an administration error that if I hadn't of queried would have caused a massive problem.
Hopefully as I can see by all of the previous comments I wrongly ignored this reoccurring issue can be resolved as there is some amazing stock on the website.
Emma

They don’t do refunds and made us make up the money in other bad items. We walked out the shop disgusted at the rudeness and arrogance of the staff and the terrible quality of the other products as they broke straight away. When we asked if they could do a refund and they said no we felt scammed.

Excellent website, order arrived swiftly, all products in excellent condition and as advertised. Thought I had a minor issue but one quick phone call resolved it immediately. Very happy overall

The outer bag was torn with the security tag left on it it.

However, the product arrived a day earlier than advertised in spite of me living outside mainland UK. And the actual costume itself was in immaculate condition. Not a thread out of place or any visible dust. With the discount, the product, delivery and service were all reasonably priced.

If the outer bag hadn't torn, I would have rated it 5 stars without hesitation. (Note: full product was shipped in a box which was completely undamaged).

Attempted to purchase a costume which was advertised as 20+ in stock only to be told that it wasn't in stock at all.

Found mostly that the goods are of good quality...wide range to choose from at very competitive prices...quick delivery.

Perfect! Communication brilliant and my items arrived quicker than expected! Will definitely recommend to others. Thank you

Easy to order. Was notified that one of the items was out of stock and given alternative options to choose from. Arrived on time. Good quality.

Good products prompt delivery no issues would recommend.

I reciently purchased online 2 pride flags, but was then contacted by the team to let me know that they were out of stock. However they did suggest that they had a cape but it was slightly damaged. When i explianed that i was going to cut it up to make a pair of shorts for the pride event my husband was going to attend so it was not a problem. The girls were very helpful and the money was refunded promtly. Thanks girls for saving the day.