Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
Bedrijf heeft geantwoord
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Toon meer
Bedrijf heeft geantwoord
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contactgegevens
China
- www.homrain.com
1,8
Slecht
255 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Be careful
Be careful. Dresses are cheaply made. Returns are impossible. You have to email them, they do respond by telling you to send a pic of the items size tag and they will send instructions for return. They never do. They Wai til you are at your 14 day window and trll you it's too late. Terrible company.
30 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I ORDERED A SUIT AND SHOES 7 days ago
I ORDERED A SUIT AND SHOES 7 days ago, I ordered it to be here from 3-5 days and it’s still isn’t here, it hasn’t even been shipped out, I have prom April 14 and I’m still waiting for my suit, my order number is WBHRUS8470 and whenever I input it in to track my oder it says unknown, I should’ve read the reviews first because everyone is having THE SAME problems as I am, we’re is my suit, and if it ain’t coming we’re is my money???
24 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Hello
I am sorry for disturbing you
Thank you for your feedback, we are sorry for this, your package has been shipped, we have sent the logistics tracking number to your email, and you can check the logistics information, please know
best wishes
Homrain
AVOID THIS SITE TO SAVE YOURSELF A…
AVOID THIS SITE TO SAVE YOURSELF A HEADACHE!!!!
Order number WBHRUS7717. I placed my order March 12,2023. It said tailoring for this dress would take between 7-12 days and shipping 6-10 days. It’s March 29, 2023 and I don’t even have confirmation tailoring is done, and no shipping information. Just my order was placed, they got my money, and I got no dress!!!! What a scam.
You use the same response for everyone!!! YES I LOOKED AT tailoring and shipping days, I wouldn’t have made a review of it weren’t past those days🤦♀️
11 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Your order has been shipped by Jitu Logistics, and you will receive an email with tracking number
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Order #WBHRUS7450
I have reached out to your company 4 different times. Each time I am assured that once my order is shipped out I will receive an email about tracking information. I placed my order on March 7th. On your website it says that tailoring will take 7-12 business days to complete, so my tailoring should have been done around March 22nd for the max time that you have stated. I know that it is around prom season but I would like to be informed if my dress is not done. On March 25th I got a response to my email saying that my dress is almost done, and once it is shipped I will receive an email containing shipping information and tracking. Now you have also said on your site with standard shipping it will be 3-10 business days and considering it is over the time for tailoring I am worried that my dress will not be done by April 22nd, the day of my prom. I also have still yet to receive any information about shipping and am getting quit frustrated about this whole situation.
7 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand
But the tailors in the factory had only two days off. They did not stop tailoring.
Because of the prom season, every tailor works late every day.
We even shipped your order a day ahead of schedule, however we are very sorry for any inconvenience we've caused you.
best wishes
Homrain
Just like everyone else.. STAY AWAY
Just like everyone else, I am being ignored by customer support. I reached out after 20 days (10 to tailor and 10 to ship) and I was re-assured my dress would arrive in a few short days. Today, it still has not shipped and now customer support won't even answer my emails. STAY AWAY from this company. When I came to see if they were a scam I ran into several of these reviews. All recent reviews are saying the same thing. This company is a SCAM!!!!
29 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Return
My Dress doesn't fit, I would like to return it. received it 2 days ago and have tried to email but have gotten no response. My Order number is WBHRUS7624
26 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear
Thank you for contacting Homrain. our pre-sale customer service will contact and help you ASAP. Or you can start a Live Chat with our online sales representatives.
And our customer service team has replied to all the emails, please check your email especially your email spam box.
If you do not find the reply email, maybe there are other reasons why communication is blocked (For example, maybe you typed in the wrong email and we didn't even get your email).
If you have any further questions, please let us know. Have a good time!
Kind regards,
Homrain Customer Care
Email responses are the same
4/9 will be a month you email them with the same response over and over & claim their tailored no one in their right mind could produce that many dresses a day hand sewn. April 9th will be 30 days the date needed gown for has now passed so A fraud report has been submitted don’t use this website
7 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
My dress was already supposed to be…
My dress was already supposed to be here and the shipping tracker is not efficient… my prom is beginning of april and my order is 3 days late.
Order #WBHRUS7690
25 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand
But the tailors in the factory had only two days off. They did not stop tailoring.
Because of the prom season, every tailor works late every day.
We even shipped your order a day ahead of schedule, however we are very sorry for any inconvenience we've caused you.
best wishes
Homrain
Order WBHRUS7511
Order WBHRUS7511
I've emailed about my order and no response. I received an reply once and that's it. The last email I requested a refund since the dress won't arrive in time.
15 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, we have forwarded your question to our corresponding department, and have passed the electronic I have contacted you by email, we will help you solve the problem as soon as possible, please rest assured
have a nice day!!!
best wishes
ZAPAKA
I ordered a dress on this website over…
I ordered a dress on this website over 10 days ago, and I have not received any updates if it has even shipped or not. I did not get it custom tailored. My order number is WBHRUS7773.
I emailed them asking for an update but I have gotten no response. I will re-rate my experience if they respond to me with an update on where my dress is and the ETA.
23 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Janani Ramanathan,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on 3月13日,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I contacted email multiple times
I contacted email multiple times, no response. The one response we got was something ab a sizing issue when I never mentioned that in the email. We ordered this dress a while ago and we don’t know where it is. All we asked for was a tracking number but apparently that’s too much to ask for. Our order number is WBHRUSXXXX my prom is on the 29th so we either need this dress asap or we are taking the charge back from the bank and finding a new dress, letting everyone we know not to use this website. I don’t remember when we ordered but the ETA was march 12-17
22 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
If I could do no star I would they are…
If I could do no star I would they are so so terrible I ordered a dress for my daughter March 2, 2023 paid $27 dollars for 3-5 day shipping today is the March 21 and it still hasn’t even shipped FYI it’s coming from China and they don’t communicate at all!! DO NOT BUY A DRESS from them I have sent several messages to them with no response I wish there was a place for me to attach pictures to show when I ordered and all the times I’ve reached out to them with no response if this has happened to you dispute the charge with your bank that’s what I’m doing and if they get enough people to do that they won’t be in business for long.. as they shouldn’t. Worst experience EVER now we’re 2 days before prom
Looking for a new dress it’s honestly ridiculous also they say on the home page dresses ship in 48 hours absolute lie! Don’t fall for it and don’t order from
they!
20 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I prefer on February 15 and still no…
I prefer on February 15 and still no tracking number my prom is April 1. WBHRUS6775
19 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear
Thank you for taking the time to leave a review!
Firstly, All dresses are made to order include standard size.
the dress has been finished. We can deliver your dress via DHL today. And We'll update the tracking number for you after delivery.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@Homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
i bought a dress 3/3/23 and purchased…
i bought a dress 3/3/23 and purchased it with expedited shipping to be shipped within 3-5 days. It is 3/17/23 and there’s still no update, i need this dress by the first of april. It hasn’t even shipped yet!! I didn’t get it tailored or anything and i have emailed them and they say the same thing each time i email them. my order number is WBHRUS7294. All i ask is it come in on time.
17 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear
Thank you for taking the time to leave a review!
Firstly, All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Secondly, Normally it will take 8-12 days for tailoring and 3-6 days for shipping,because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Do not trust Homrain website
I placed an order on 02/26/23. The receipt reads order will be shipped in 7-10 days. It is 03/17/23 and when I ask when is my order going to ship I'm told they are expediting my order and will ship ASAP. I don't trust this website and you can't speak to a live person. I went against everything telling me not to trust this site even the reviews. I highly recommend you don't shop here. If you look at the reviews you have 1 star, 5 stars, 1 star, and 5 stars, clearly, they have mastered the star rating process.
17 maart 2022
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
My daughter ordered her dress for prom…
My daughter ordered her dress for prom on 2/27/2023 we have emailed the company several times and they now cancelled the order and have blocked us from signing into the website completely. This website is a scam PLEASE DON’T WASTE YOUR MONEY.
16 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I ordered my dress on March 8th
I ordered my dress on March 8th, I emailed them in the 10th because there was no update like processing or anything. They replied and said my order is almost finished. It’s March 15th I emailed them yesterday and no response. I even told them I have to get it by April 1st and they didn’t say anything concerning that. Order number is #WBHRUS7548
7 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Cahjae Day,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 days for tailoring and 6-10 days for shipping, and I found you purchased order on 3月9日
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Order WBHRUS7547 I have email them more…
Order WBHRUS7547 I have email them more than 3 times and still no response my order has not been shipped out yet so now I just want a full refund. They don’t respond to anyway emails until you leave an bad review
8 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Jakhia Young
Thank you for contacting homrain. our customer service team has replied to all the emails, please check your email especially your email spam box.
If you do not find the reply email, maybe there are other reasons why communication is blocked (For example, maybe you typed in the wrong email and we didn't even get your email).
If you have any further questions, please let us know. Have a good time!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on 3月9日,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
If I could give zero stars that’s what…
If I could give zero stars that’s what I would give. Paid for expensive 3 day shipping and it took almost 2 weeks. My kid missed her dance due to not having her dress in time. when I did get the dress is was poor poor quality. I emailed this company and they told me I would have to ship the dress back for a refund and shipping back to China costs more than I spent on the dress. Also would not refund me for shipping. Here is my order number since you are saying you won’t correct anyone else’s problems with out one.WBHRUS6446
12 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Hi
Thanks for your feedback. We are sorry for making you unhappy.
For the quality, most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
Pls, feel free to contact us if you have any questions. Our email address is service@zapaka.com. We are always here to help.
May you have a good day and keep in touch.
Kindest Regards,
Homrain Customer Care
My daughter ordered her dress for…
My daughter ordered her dress for senior prom. We haven’t gotten it yet. We ordered in time and paid for expedited shipping. They don’t respond to emails nor have they sent the tracking number we requested etc. I’m contacting American Express. We haven’t received the dress.
Order number WBHRU……. This is terrible 😞 Don’t do it.
Louisiana
9 maart 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
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