HondaPartsNow.com Reviews 

I’ve been ordering from Honda Part Now for several years, and I’ve had a very good experience with them. I own two Honda vehicles and purchase all of my DIY parts from them. Their service has been consistently good, and their prices are competitive. I highly recommend them for anyone looking for genuine Honda parts at reasonable prices.

Extremely poor customer service. I returned a part on August 19, and despite contacting them multiple times, I received no meaningful update. I was repeatedly told someone would follow up, including being promised a supervisor escalation and an update within two business days. No one ever followed up. Even on September 22, customer service still could not provide any information about my return or refund. The worst part is that no one seems to actually have any information or ability to resolve the issue.

Company should change their name to hondapartsnextweek.com. I paid for the faster shipping, but still takes 7 days to arrive. That is tomorrow. I will update after I install the part.

This company has terrible customer service. Ordered parts 8 Days ago and no response . They don't answer emails or phone calls. Avoid at all costs.

Easy to buy. fast checkout

Always having the parts I can’t find anywhere else at a great price!

Site was easy to navigate, prices are reasonable, and delivery from date order was placed to actual time in hand was reasonably fast. I would definately shop again, if needed.

Very good price for original oil pressure switch for my Honda CR-V 2006, thanks!

This is a scam. They sent me an expensive item that I discovered wasn't what I need upon opening it. I paid a ton of money to return it, and they refused to refund me for the purchase. Not worth it, just buy the parts from a local dealer. This business is terrible.

Terrible customer service and careless handling of postal shipping

I am extremely disappointed with HondaPartsNow. Not only did their shipping and postal handling cause serious issues with my order, but their customer support was completely unhelpful when I reached out for a resolution. Instead of taking ownership and assisting with the postal carrier problem, they offered generic responses and zero accountability. If you need OEM parts delivered reliably without headaches, look elsewhere.

Ordered super simple order of a full set of valve stem seals, 8 exhaust and 8 intake, for my 99 crv b20z2, received only 7 exhaust valve stem seals, didn’t realize it until I’m mid-job, now I’m trying to figure out how to contact them to get my one last seal that I need to put this all back together and it’s a nightmare even trying to find a valid customer service email. I wish I never ordered here

No comprendo en esta tienda es realmente malo el servicio , llevo dos semanas esperando unos repuestos y de 7 repuestos que pedí, me llego 1 y ahora me dicen que me van a enviar otros 4 y me quedan pendientes 2 más y solo me llegan mensajes de texto y yo sin saber esperando mi pedido este servicio es de los más malos que yo he conocido.The customer service at this store is honestly terrible. I have been waiting two weeks for auto parts, and out of 7 items ordered, only 1 has arrived. Now they claim they will send 4 more, leaving 2 still pending. All I receive are vague text messages while I'm left in the dark waiting for my order. This is by far one of the worst customer service experiences I have ever dealt with."

Replaced my oil filter with another one without asking me first if it was okay, if I wanted that filter they gave me I would’ve gone to a local honda instead of them tricking me into thinking I was getting a Japanese filter that I specifically selected.
will change from one star if company rectifies this issue

Again, you should give your customers the option of chosing their own carrier. We know USPS does not charge over 20 to ship this product. Making money of shipping...looks bad.

I ordered Honda Part #71850-T60-003ZD from Honda Parts Now and paid approximately $390 for shipping. With shipping that expensive, I expected the part to arrive properly protected and undamaged.

Unfortunately, the shipping box arrived visibly crushed and damaged, and when I opened it, I discovered that the part itself was damaged as well. I immediately took multiple photos documenting the condition of the box, packaging, part number, and damaged part.

I contacted Honda Parts Now and opened an RMA for the shipping damage. They never asked me to provide the photos I had taken. Instead, they denied my claim and stated that the FedEx delivery receipt showed everything was “signed and accounted for with no issues.”

I never claimed that the package wasn’t delivered. My complaint was that the merchandise inside the package arrived damaged. I was disappointed that my claim was denied based on the delivery/signature information without them even requesting the photographic documentation I had available.

This also caused me to miss a car show that I had planned to attend with the car, because I was waiting on this part and received it damaged instead.

After paying around $390 just for shipping, this experience was extremely disappointing. I documented everything and attempted to resolve the problem directly with Honda Parts Now, but ultimately had to dispute the transaction with my credit card issuer.

Based on my experience, I would be very cautious when ordering expensive or oversized parts from Honda Parts Now. Photograph your package and parts immediately after delivery and keep all of your packaging.

I always purchase my Honda Parts from HondaPartsNow.com. Great price on parts and fair shipping charges, I would recommend to my family members and friends.

The price vs dealership even with shipping is awesome. I like using OEM parts to keep my Honda products running right.

I am extremely disappointed with the way my recent return and refund have been handled.

I placed an order for several parts, one of which was ordered by mistake. Shortly after placing the order, I contacted the company to request that the incorrect part be canceled. I was informed that the part had already shipped and could no longer be canceled. I understood and had no issue with returning the part once it was received.

Once the part arrived, I immediately packaged it and returned it in accordance with the company’s RMA process. I was advised that returns are generally processed within five days of being received, at which point the refund would be issued. I had no issue with that timeframe and followed the required return process.

The problem began after the return was confirmed as delivered. Two weeks passed with no refund or meaningful update. I contacted customer service through the website chat and was told that they needed 1–2 business days to investigate the status of the return and would contact me with an update.

A week later, I still had not received a response. I contacted them again and was given essentially the same response. Since then, I have made multiple attempts to resolve this issue through phone calls, online chat, and email. Each time, I have been told that someone needs 1–2 business days to look into the matter and get back to me.

Despite repeatedly being given this timeframe, I have received no meaningful explanation, no refund, and no resolution.

I am now approaching one month since the return of the part was confirmed. The company has possession of the returned part as well as my money, yet my repeated attempts to resolve the issue have gone unanswered or resulted in the same generic response.

I understand that mistakes can happen and that returns may take time to process. What I find unacceptable is the complete lack of follow-through and communication after the return was received. I have been patient, followed the company’s RMA procedures, and given customer service multiple opportunities to resolve this matter.

They send the same part

In the end I rate it highly , I’m
rating this way because at first ai was displeased but the general
manager helped out and settled it all & he made right by me. He has made me happy the mechanic was awesome!