HSBC UAE Reviews 

If I could just give a -100 star.
This HSBC UAE Customer service team is tarnishing the reputable name of HSBC worldwide.
Their customer service are unhelpful, rude and horrible.
BANK OF NIGHTMARE!

HSBC it’s high time you do something about your service levels they are so unsatisfactory and the information provided by your call Centre are so inaccurate. Also what’s the point in having branches for customers but no branch managers available to even sign documents. So disappointing.

Awful! They stopped my money from going through for my visa and when I contacted the bank they said they would send an email for me to stop the transaction which they didn’t then when I tried to contact the uk branch of Hsbc from the Dubai branch (couldn’t use my mobile for some reason) they wouldn’t allow me to because I needed my passport?! I’d travelled for 45 minutes to one of the few branches in Dubai and was then sent back home to get my passport, to call my bank? I thought this was a global bank? Disappointing!

I really Satisfied the online and bank service of HSBC Bank. So easy and comfortable

The worst bank i have ever worked in my life and in more than 5 countries. You can have a business of hundreds of thousands of dollars with them, and in total they are useless, they can’t even give you a discount in loans, or help you in deciding things. Also for god’s sake, don’t you have anything to do other than blocking credit card transactions at your will and leave credit card holders desperate in stores????

what does hsbc uae have in common with a vacuum cleaner? - both suck. doesn’t matter who you are rich or broke they treat everybody equally (poorly). seems they get confused with a country name and then block transfers. then when you call it’s just excuses, slack jawed approach and all the harmony of a kick in the … i once was cornered by neo nazi and they made more sense than the dribble from hsbc. well done

Order placed 11/7/23. nothing delivered. HSBC refund online process just doesn’t help.

Two false charges were made to my CC by AMAZON. HSBC UAE refuses to allow a dispute because of time expiry. However proof that AMAZON incorrectly charged provided to HSBC is ignored. AMAZON refused to reverse and insist HSBC reverse.

Worst customer service - EVER. Everytime I have to deal with them there is an issue, they do not listen OR just ignore emails. There needs to be some serious customer service training, I have about 14 ignored emails, lots of misadvise, and when the do reply they are just rude

I also do not like banking with HSBC. I have consistent issues with them about the service maintenance fee of 26 AED per month when my account with them is a salary account. I talked to different customer service representatives, and most of them were not helpful. They don't even know how to think outside the box to find a resolution for the client. The worst part was when they blocked my account for failing to update my IDs when I did not receive any notification to do so. However, the customer representative named Yash, with whom I spoke today, was very smart and helpful. He tried all the possible ways to resolve and unblock my account. He was polite and maintained his professionalism even though I was shouting and sounded so disappointed because I couldn't access my account and all my money was there, and my house rent pay check will run tomorrow, so I unintentionally passed my stress to him without knowing it. This employee deserved a compliment, a tap on the back, or some sort of incentive for doing a great job. HSBC is not an impressive bank, to be honest; I just had no choice but to maintain my salary account. This bank should treasure and take care of good employees like Yash. Because his simple way of assisting me today made a big impact on my impression of the bank,he even changed my mind about closing my account with HSBC; instead, he advised me to just provide a salary transfer letter as my account has a different sector code that needs to be fixed. The management can also listen to the call recording I had with this representative today. My issue has been resolved, and my account is now active again.👍

Worst service, plus cheating the people

I have repeatedly called customer service for the past 2 months to get the required swift copy of my transfer. If I summarize the time I have spent calling and repeating my request, It would be over 10 hours. Every time person records my request, but nothing has been done. I am surely going to switch to another and more reliable bank.

I called the call center to reactivate my card as I changed my job . The call center person was half sleepy and and without any verification he simply asked me to visit branch. When I asked if you verify the customer and assist them link other bank than only he rembers he can assist me on phone as well. Such a ignorant attitude unfortunately

Frustrated bank got blocked my card for documents verification 1 month to unblock and then customer service representative replaced card by mistake then after 1 week call from aramax said your full name not updated we cant deliver the card really frustrating and frustrating bank never recommended to any one even i will close my account from this stress bank useless waisted time headaches from last one month

I transferred money through HSBC online banking to my relative on 3 July 2023. It has been 20 days my relatives never received the money. Despite my continuous efforts to resolve the matter by reaching out to HSBC through email, chat, and their customer care call center, I have not received any resolution. Receiving Bank (ICICI, India) has been asking for SWIFT details to track the money but HSBC is so adamant to provide details. I approached all the possible channel to raise my complaint but HSBC didn't bother to resolve my issue and finally I lost my money and HSBC unprofessionally closed my case. I haven't seen such pathetic level of service.

IF YOU WANT TO LOSE YOUR MONEY AND NOT KNOW WHERE IT WENT THEN BANK IN HSBC.
I RECEIVED AN SMS NOTIFYING ME THAT MONEY HAS BEEN DEBITED FROM MY ACCOUNT. BUT THE MERCHANT SAID THAT THEY DIDNT TAKE THE MONEY FROM MY ACCOUNT. WHEN I ASKED HSBC WHERE MY MONEY IS THE CS SAID ITS NOT DEBITED FROM MY ACCOUNT BECAUSE THE MERCHANT DIDNT TAKE THE MONEY. BUT MY QUESTION IS IF HSBC CAN NOTIFY ME THAT THE MONEY IS DEBITED AS BELOW,

From HSBC: 27MAR23 AGODA.COM Purchase from 011-891***-001 AED 337.05- by Card Ending with 8395. Your available balance is...

THEN WHY HSBC CANNOT SEND ME ANOTHER NOTIFICATION WHEN THE MONEY IS REVERTED BACK TO MY ACCOUNT?

IVE BEEN NOTIFIED WHEN ITS DEBITED BUT NOT WHEN ITS BACK INTO MY ACCOUNT, WHY? HOW WILL I EASILY KNOW WHAT COMES IN AND GOES OUT OF MY ACCOUNT.

One of most unprofessional,untrained.and Lairs employee with 0 knowledge I ever seen .. they keep laying to customer and wasting the time and money of the customer.. they always put on hold for long time . It’s a biggest regret for me to open account in HSBC .. biggest mistake of life

The worse bank in UAE I wouldn’t recommend i absolutely hate it!!!!!

The worst bank system and service ever in UAE . I don't recommend anyone to deal with it.