HSBC UAE Reviews 

Something seriously wrong with their policies and customer care team which are not competent and have attitude..

I recently made an online transfer to car workshop owner to pay my can maintenance work on 29th November 2023, the amount was debited from my account however it wasn't credited to the beneficiary,

On the very next day, i called bank's customer service toll free number, after listening all their menue finally i was got connected with customer service staff,

a female CS agent asked my transaction detail eventhough she was having all detail on their system, after a long discussion and upon my insist she lodged my complaint and provided me a reference,

on the same day evening, i received a call from a male agent. he asked serveral security questions all of them were answered... however their was one question out of the blue i.e. "what is the date of birth of beneficiary" LMAO 🤣🤣🤣 i told him the beneficiary is a guarage owner and the date of birth is considered a confidential information which is connected with many banks and database... so i refused to entertain him. However i offered him that i will provide you with the guarage owner number and you better discuss with him all your concerns.. he replied "i am not authorized" even i told him if you are not authorized then how do you think i am authorized to ask all street vendors their date of births.

it was extremely embarrassing... i am certain if i ask him about his family birth dates he wouldn't answer eventhough i wish to send them a birthday gift... 🤣
cut in short, he was not able to understand my point and repeating their written script.

On the next day (1st December 2023), i visited their Abu Dhabi branch.. and begged the CS agent to atleast return this amount if it can't promise to be promised..so i can do another payment in-cash and retrive my car back, i explained him that likewise others i have family commitments and plans during UAE national day holidays..

finally, after 3 to 4 hours i recived another call from bank representative (probably a 3rd party agent working remotely from another cou try) he told me sorry your request has been reje ted as you'rent able to provide beneficiary's DOB.. the amout returned back me.

MORAL.. on one hand we are promoting paperless trasactions and on the other hand making it complicated..

i lost my trust, this bank becomes totally unreliable bank to me.. i wouldn't use their online payment services anymore neither i will recommend to my family and friends..in fact i have withdrew maximum of my money from my account, and i will get rid of this account right after the National day holiday (InshALLAH)

The customer services is very incompetent and inefficient. For very simple things, they make full of errors and mistakes always in benefit of HSBC. Very frustating dealing with them. The management of my mortgage with them is absolutely a disaster.

I am using HSBC credit card, but when i purchase air tickets through online i sam there is additional charges and vat on the charges. as per the customer service agent it is additionally charged by merchant, but when i check with merchant they have deducted only the actual, and i am using other bank cards for this purchase they never charge me. I recommend don't use this card any more. while applying also the agents will beg with us to apply, but approval process also quite long process. Customer service agents are not professional, always keeping quiet long and transferring the call to other agent without notifying to us.

RUN FOR YOUR LIFE - HORRIBLE HORRIBLE HORRIBLE

I have a credit card with my name on it and I am just not getting the sms after 2 years all of a sudden. My wife needs to call them, we lose over an hour and hear a lot of "sorry, that must be tough". I keep it respectful, but all I want is to use the worst possible language at my disposal to describe this awful institution. I hate them.

Worst Bank and Staff attitude as well behaviour
I need personal loan service that too is top up and I need to take follow up for each and everything
Staff takes no responsibility its worst experience of my life I swear I will never go to this kind of bank
Fakes promises everyday and result is 0
I am really upset and will complain to central bank too
All Staff are same very casual attitude and work like it's there fathers bank and they are giving us favour if we ask anything to them
I have gone through 02 Staff both experience are bad to worst they work like if that is non of there business
They never call back and when I call back n ask what is happening on my loan they dnt pick my call and if by luck they pick ph they say they are in meetings
Whole day HSBC is holding a meeting so when Staff work for customers
Pathetic bank worst experience work working style worst worst worst everything is worst

I writing this to share my experience as an HSBC customer. I am not satisfied with the process of credit card closure and getting a nonliability letter. I requested to cancel my credit card on 11th Oct 2023, they promised that they would do it in 7 working days, and still not done (22nd Oct 2023). I called and talked to the HSBC customer care executive several times to follow up and they are saying that wait for 2 more days again. I don't know why they are causing too much delay and putting customers in trouble.

I used to think of it as a good bank, but I have recent two events with them I will never forget for the rest of my life. They held my money and they still holding it. I'm not able to know why it's on hold, when I will get it or even what is the expected date to get it. All I'm able to do is to speak to the call center who offer literally zero help apart from apologising and telling me wait for unknown period of time!
I just want to get my money then close my account and leave this bank for good.

if option given i would go for minus. terrible service. called several times for same issue and each time got disappointed knowing how good they are in doing nothing.

Terrible bank- called on numerous occasions for a refund which did not reach my account. I have waited 8 months and still waiting ....

Rip off fees, no branches in al ain so have to drive dubai to pay card off and get fined 330 aed every time. This bank is the worst you could ever use. They are awful. Avoid them. Worst in UAE by a mile.

The bank is quite possibly the worst entity I've ever dealt with. Every request or task is incredibly difficult, takes multiple attempts and is seldom resolved. They seem to rely on people's patience running out rather than providing assistance or resolution. The relationship managers appear to work for a different bank than the call centre and always provide erroneous information. If you make a complaint after losing the will to live, they choose to close the complaint without resolving.

If they tried to provide appalling service I don't think you would be able to tell the difference.

If I could give zero stars I would. The customer service is horrible. They email you and respond when they feel like it. Don't bother complaining to the complaint team because they are useless and will make excuses about what happened. Don't even look for an apology because you will not get that either. I will never recommend them. I'm not surprised that they have bad reviews. I was lied ro several times. My time was wasted.

Despite having a very healthy balance in my account with HSBC UAE I was advised I needed to provide documentation to retain my account and stop essential services such as cash withdrawal being blocked. Despite uploading all of the requested documents on the 18th September which was followed by many conversations over the telephone answering all required questions I am still unable to withdraw cash. HSBC are witholding my money for no reason and this is unacceptable.They are the worst bank to ever exist and they are trying to steal my money !!!

Very bad and super slow service!!! Since 2017 I am using this credit card up until now. So regardless if you are a loyal customer at the end you will get this kind of service to this bank!!!! Very very bad and very slow service!!!!

Worst banking service i have experienced in UAE. Dont use any service even if they provide free service.
No words to describe this service..

Absoulutely terrible customer service, complicated banking system, complicated security protocols. Incredibly complex process to transfer money coupled with POOR SERVICE

I used HSBC online banking to make an international transfer and the beneficiary never received the funds. After 70 days and several claims, chats and calls, HSBC wrote an email saying they cannot trace the money, they cannot guarantee they will refund back to me, and that I should be the one chasing the beneficiary ( a travel agency who never received the money and I had to cancel my trip).
Apparently there is nothing they can do and I lost my money, considering I am a Premier Account customer for 16 years....

I have been bank with HSBC for just under two years.Im am from South Africa and I am mentioning this as I have to give context to the situation.

I have been so blessed being a client of Capitec Bank in South Africa,On their App you can get a live credit score,veiw ballances,do transfer and payment with instant clearance and apply for homes loans,credit cards and personal loans and get almost instant approvals or calls back.Upu can also get unlimited months or years of bank statements on the APP,by lottery tickets or pay for additional date or airtime if you are on prepaid mobile packages…this list goes on and on and on…SO HSBC firstly is from the UK (FIRST WORLD)Right??Apparently not,they have none of the above benefits and to enquire you wait long on calls or on chats…1 hours is my average.Then they always need 3-7 business days to get back to you,and thats if they do get back to you.They charged me 10k interest for a 10k cash advance on credit card…oh my word!!!Then makes a random 20k transfer from my cheques to credit card above the already paid monthly premium….HSBC is a fosil with usels tech,staff and systems…Pleae close your doors!!

my expirience was pretty good , phone calls are answered almost instantly , and no problems with transactions and such. even when my visa was about to expire they gave me easy time and made sure im treated well for about 2 months after my end of visa. unfortunatly there are some things i could not do with hsbc, like open business account, or open my spouce a non resident account. also they had some limitations for me and made me worry a bit in the first stages once my visa were about to expire.

Very tardy service at HSBC kingfaisal branch
Waited 1 HR for customer service to attend
Very few customers athe branch
Ms Marylin took up a cancellation request but didn't process till date
She conveniently turned her employee id so we couldn't identify her
Had to ask her name
Every other customer service agent was on phone or not in seat
PhonekCustomer service has only excuses
Never solutions
Called today 3 times thru verified line but when it comes to give an answer they say voice not recognised or u were on loudspeaker or just call back we can't help now
It happened earlier too
Never answer in the 1st call
Make us call multiple times

Wouldn't recommend this bank ......no benefits. only pain