HSBC UAE Reviews 

HSBC is out there to get you. If you have an account with them or credit card, they will put their hands in your pocket to get your money.
I paid for my flight from New Zealand to Dubai with my HSBC credit card. Few days later they charged me an astonishing 230 AED for this transaction. I spoke to HSBC customer service and explained that I wasn't aware of these charges and it's much higher than any bank even HSBC in the UK don't charge this. They simply said there's nothing we can do.
I will close my account and never use their service again.
If you need a new account just stay away from HSBC.
If you already have an account, you'll have to ask before you use the card for anything.

After receiving large fines for supporting money laundering. HSBC UAE is now targeting their smaller income clients by asking for source of funds for each and every transaction and asking for kyc of beneficiaries for sending small and large amounts even within UAE. I suggest opening accounts in Citibank UAE, Standard Chartered UAE, Maryah Bank, Wio.

Fyi, I'm a salary account holder since 2004.

الخدمة زيرو
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I made an international transaction on 18 March 2024 which was declined (so much for being global). It is now 2 April and still 0 resolution from HSBC and my money is still missing.
Customer service in this regard is extremely poor and getting 0 answers from them...always "please wait 3 to 4 business days". I can only wait so long. DO NOT BANK WITH THEM!

Hello everyone ! Customer of HSBC since 2010 by default as this was the corporate account of the company i worked for I feel today SO LIBERATED to leave them ! HSBC is the worst bank i have ever seen. They were never there when I needed them. 1. I needed a loan but could not receive fund help from a friend as i was not married nor was it from my parents 2. Constant calls during work for no reason during my work hours but when i got scammed 25K AED one month ago no one called nor stopped the transaction - I ran behind them to understand why they didnt reverse the 25K AED immediately. I since then went to the central bank and I will carry on until i get the funds back. They cancelled my credit card and guess what? they did NOT even set the same automatic balance transfer two months in a row hence they charged me 1200 AED each month for late payment fees by their own incompetence. The reason I am here today is I feel so LIBERATED and recommend you to do the SAME ! I spent this rainy Dubai day looking at all banks and ratings for you. Best ratings are for: Mashreq, ADCB and RAKBANK. Guess what, I am transferring my salary now to Mashreq NEO. It took me two seconds, they never ask you to go to the bank for documents as it is online (as opposed to HSBC which waste your time to go there for nothing and follow their early closing hours and make you leave work for this). Moreover they have a promotion of up to 2500 AED credit for salary transfer (ADCB up to 4500 AED for electronic vouchers) and if you open one of their Cashback credit card you'll get another 100 AED bonus (T&Cs). So for the first time, I am thrilled to FINALLY change bank. Please do the same and give HSBC back what they deserve for being one of the worst banks in the UAE, playing on the fact it is an international bank when it is absolutely not following the standard nor helping you to make HSBC to HSBC transfers across countries (I tried that as they also closed my bank account without noticing me when i was stranded in the commonwealth during covid! they could not even trace me as a client after 10 years of getting my salaries! they only kept my credit card opened and charged me endless fees!).

I regret why I even opened a bank account with HSBC,the way they delay to process your documents, they restricted me from accessing my funds because of proof of address, I provided it and they tool 4 days to respond! I mean we are in 2024, things such as opening a bank account should not even take more than 24hours!

Sorry to say this but I wouldnt recommend anyone to open a bank account with HSBC because they will keep you in a holding pattern!

I live in Canada and I just opened a new HSBC UAE international acc. The process was very long, took more than too months, they asked for extensive documents and finally approved it. Now fast forward 3more months, I still can't even activate my account because they never sent me the Card. Every time I contact them (very painful to get hold of support) they said your card is on the way and they give me an Aramex tracking number. Today Armaex informed me that my Card can't be shipped to Canada and can only be picked up from Dubai. This whole thing with HSBC was a complete waste of time and energy. Stay away from this bank.

Worse bank .. waste of time.. staff just smile without any knowledge or wirth advice. Collection of a cheque and 3 trips and still they donot know which branch .. such a joke.. donot bank with them

HSBC, apart from being a terrible customer service bank, has recently changed to only allowing one user download of the app without alerting us about this change. We used to have the app on both mine and my wife's phones - now only one can have it. I deal with three other banks and none of them do this. They tell me it's for security - the past 10 years have been fine. So now I have to call my wife when I'm travelling or at work to gain access to our account online. Just unbelievably naive and poor customer service. When I complained they said that's the new rule and that's it. I shall be moving banks.

Hsbc in Uae is the bank which does not care about the customers. Very snobbish and rude. Try to avoid.

Worst experience ever, never face this kind of experience with any bank in UAE, the call center people doesn't have any clue what they are doing, They will not any of our past records on our raised issue, you need to explain each and every time you call them, they will not have any access to give any update our issue raised. This kind of banks should be banned from UAE.

It's a disaster. I can't believe that HSBC is unable to see the damage it is doing to it's Brand. Call centre people respond but are unable to help with anything. I opened account with them as I bank with hsbc internationally. Everyone is clueless. Avoid if you can.

Terrible service stay away from this bank it is extremely frustrating.I made a transfer overseas for a euro 100 on the 27 of January. I received a call from HSBC on the 29th to tell me they require more information on the nature of the transaction but I did not pick because I was in a meeting. I called the customer service center they couldn't help me but told me I had to wait for the person who had called me to call me back. They called again the following day I told them the details and then they said ok the transfer will be done in 3 to 4 working days.

To date my sister has not received the money I have called HSBC 4 times now and obviously because they do not have a functional call center no help or clarification on why the payment is on hold.I got a call from HSBC yesterday they told me I had to confirm why I changed the reference of a payment I made on the 23 ...I did not make any payments on the 23rd and my bank account shows the same. This is the worst bank you could ever deal with in an emergency if this was an urgent payment this would be a real risk for me .

Advice stay away from this bank it is a big bank but extremely dysfunctional and a risk to the customer.

Very poor customer service comparing to other banks..

Very poor service comparing to other banks..
I hv applied an credit closure request and its been more than a week till now no responses from their side even we tried many way to reach the call centre and they are saying that it wll b done by soon but its nothing happened ..
Not recommended to my frnds.

Horrible experience they will sell you a global money card but you will be stuck internationally even though you have balance and cannot withdraw… full of hidden fees

The worst bank ever to be using I am advising everyone who read this do not open account there and if you have an account close it and change the bank trust me you gonna regret on that if you use that bank , this is on experience with them and not only once in daily basis, this bank will make your time and any transfer to do badly will make you hate your life that you choose to use it ,

Please stay away from this bank. They are operating in the Stone Age and do not respect customer urgency. All my money is stuck in the account says my documents are not updated (which is a very tiring task bank server always is down), which I did months ago. Now out of the blue, HSBC blocks my account and says to update my docs. I did this once again since I needed to use my funds, not to my surprise once again the server failed and now I have to "wait for a few minutes and try again", until when I don't know.

Imagine being an International bank and they cannot handle a simple task of updating customer docs. Other banks in UAE are doing this seamlessly and within seconds docs are updated through the mobile APP.

I am utterly disappointed with this experience.

This bank in UAE is definitely a garbage. Took me 6 months to open an account (not yet finish now) and asked for every transaction in the bank statements. HSBC UAE sucks, avoid it and save your time.

Absolutely disastrous customer service in the UAE in spite of being a Premier account holder. Made me run around in circles for a call-back on a simple mortgage discussion even after making multiple calls to their customer support and the RM. Absolutely useless relationship manager as well. Avoid this Bank, at least in the UAE.