HSBC UAE Reviews 

Initially my service with HSBC was great when I was first signed up, however once I did something as simple as changing my mobile number, it became a complete nightmare. I was required by HSBC to physically go into one of their branches (Jumeirah) to change my phone number and they updated it, but not on my credit card so essentially I cannot do any online transactions because my OTPs are going to my old number. No one on their online support chat could help me and when I call in I get put on hold for so long or I am transferred from one agent to the next so I give up. I cannot believe I wasted my time going into their branch physically as they told me this was my only option to update my personal details, yet my number has not been updated, this is such a simple process which has become so complicated. Their app is the most basic banking app I have ever seen, dealing with this bank has been like going back to ten years ago. They are so behind compared to my bank in Australia, to do anything is overly complicated and manual. I am shocked that a big global bank could be so backward, slow and clunky.

I am new with HSBC. Its very hard to understand why the HSBC call centre not reachable. After 40mins waiting I connected to call centre agent he acted like he can not hear me . Call agent attitude is like he is boss and I am just nobody.
The sale agent calling every days to take the credit card. But bank service is less than zero.

Never use this bank if someone offer you, especially while working as a cabin crew. This happened to me, when I came back from my layover I got a call from “HSBC representative” about my Emirates ID upload failure, this scammers they know each and every detail of my ID card( interesting enough the day before this story happened I really try to upload my ID trough their official website and trough their app) so I presume they are real bank workers and gave them personal detail of my card. Then the call got interrupted and I cannot use anything on my phone cause it literally said ‘no connection’ at first I thought it has something to do with my mobile provider, so I called them and they told me like my physical card got changed to esim card. Then I got an email from HSBC about blocked transaction on 4000aed, and another message about fraud being detected I immediately press ‘it’s not me’ button, and when I got to mobile app I didn’t see any transactions although I renew app several times, so I thought nothing was taken. Of course, before doing it, as soon as I get new sim card I write to HSBC and asked them blick my cards due to fraudster attack. In 3 days when I returned from Spain, I got message on HSBC app about these transactions dated back to 25th, so I got confused, how the whole mess happened if I didn’t get any messages from them sooner. So I immediately open a dispute as unauthorized transactions but they wrote me back transactions were legal because OTPs were confirmed from my old number, which I clearly didn’t do, or didn’t share with anyone.
So now I still don’t know how the whole story will finish but they show zero interest and no real way to resolve this matter neither in main branch of the bank nor trough the dispute team.

Agree with all those bad comments below. Today my patience broke completely with agent keeping me on hold forever and not able to give any info at all. Just "please hold.. Im checking. Sorry cant see... please hold Im checking. Sorry... " disaster. Transactions reports are so confusing or absent often (not sure if on purpose), website, app and messages reports showing different amounts, trying to track down yr own money is made so hard. Money on hold not showing in report (go figure why) once money released from hold- nothing again, no notification. To clarify anything with customer service is endless cycle of useless info, keep bouncing me back to contact merchants myself as if I have nothing better to do after travelling than spending hours calling back back&forth merchants&banks. And yes some agents do have attitude yes, yesterday arabic lady were quite bossy&rude. Last travel unexpected blocking card happened cos apparently they suspect fraud simply because I purchase ticket in danish crones. Roaming calling fighting to unblock.my card-"wonderful "experience indeed ...Honestly, its a biggest time wasting bank ever. Very unprofessional and unhelpful for institution that using your money for their own benefit. Maybe Im nobody to them, as small customer, but its super frustrating to use their card. Once I clear my account of all the money been on hold, Im out. No more patience for this bank.

Oh wow! Of all the banks, in all the countries we’ve had accounts HSBC is the most antiquated, incompetent and infuriating bank to deal with. Don’t open an account EVER. EVER! 😅 Any time you need to do anything the phone centre will redirect you to a branch. You’ll have to come into the branch at least two-three times and each time wait in line for MORE THAN ONE HOUR. This bank had lost the plot.

Had my credit card used by fraudulent ppl. According to the bank we had authorized it through an OTP which we never got and it was through Apple Pay, which we don’t have being Android users. To make matters worse the card transactions had exceeded the allowed amount for the credit card and the bank DID NOT ONCE THINK SOMETHING WAS ABNORMAL AND STOP THE TRANSACTIONS

My experience today in HSBC Jumeirah branch was great ,Ms.Melanie helped me alot in reactivating my HSBC account in UK. She did a tremandous effort and support me alot .
MElANIEWEERAKOON

I have the best best experience with Meline and Mohammed

Absolutely appalling service. Been resident in UAE for 16 years and this is by far the worst customer service I've ever experienced. I have a simple query with my account, spoke to at least a dozen customer advisors , sent numerous emails and still no further forward! They promise call backs which never happen and give automated responses to emails. It is almost impossible to speak to anyone in authority within HSBC. AVOID this bank!

This is not only the worst bank service I have received but the worst service in general in any category. Absolutely insane how bad they are. They block cash receivables, put no effort into helping their customers and just make your life really hard. Do not open an account with them.

Been a resident of UAE since 20 years, and never once we had such a bad experience like when dealt with the HSBC Customer Care services today, over the phone. Made us hold the line for more than 40 minutes without anyone answering it. And it's not the 1st time we are experiencing such an issue with HSBC! Pathetic service!!!

The Call Centre agents are very confused and the Complaints Team is at least 200 days behind on a huge volume of Complaints. This Bank systems are archaic and causes extreme delays.

Abhorrent company. I haven't once dealt with HSBC over one of the many issues when 'the concerned department' haven't been uncontactable to be told an urgent ticket was being raised and they would respond within 48 hours.
Generally dreadful service standards but when the Bank has blocked my account as a result of their system acknowledging receipt of my documents only for HSBC employees not to be able to find them, this is pretty poor. I had no accounts for over two weeks as a result of this issue. Zero apology so far. I did get an email following a complaint ticket saying I would be contacted within 72 hours. That was over a week ago now, should I stop waiting? Pathetic.

I have submitted a transfer request of 20000aed almost 10 days ago to my other bank account in european union.
So far the funds are missing.I have contacted the receiving bank and they have sent me a document where it say that no funds have arrived to that bank.
I m trying to gather information from my HSBC bank rappresentative but even after contacting them through phone or chat nobody seems to know where my money has gone.
Please everyone be very careful when you are about to make a transfer with HSBC UAE because in my case the money it seems to be disappeared.
Eventually after almost 20 days the money has arrived to my account, i have to extend my gratitude to the only person from HSBC who actually did something for me by updating me with the situation which was actually caused by intermediary HSBC bank in France which was gathering more information about the transfer.

You cant just say what went wrong here. It's disaster. Zero sense of Customer promise and customer care. Broken processes, broken tech, broken call centre. Nothing works. RM service is smoke in a mirror. I have $ 7 digit spend per annum via bank for many years, and they even careless with this client segment. I dont feeel i am servised, i feel like i am a hostage. This service is embarrassment for financial sector of UAE. DFSA should put pressure on banks to be true to their Customer promise.

I sincerely admire and appreciate the customer service staff Mr. Arshad, he was extremely helpful and kind, lead me through the process in the time of panic I was going through thinking my card was compromised, thankfully his swift actions on blocking the card made everything go well for me.
I sincerely thank Mr. Arshad again for his kind help.

Oh my here we are in April 2024 and HSBC is worse than the last review in 2021 .
No customer service , no interest in providing a service , I can only presume they are too busy laundering money to worry about the normal customer . They are absolutely terrible . Please never open an account with them . Chose a local bank even if you have a HSBC account in another country these guys are nothing like you would expect . The worst Bank in the world

You know when you read other negative reviews before taking action and you hope your experience would be different? I’m not going to get in the details of my case. I have just moved to Dubai from UK and opened a “Premier” account with HSBC here and I’m telling you not only has it been the worse banking experience of my life but also they made me so helpless enough to write my first Trust Pilot review ever. Just believe the reviews here and stay away.

I've never seen the bank which is not working properly like HSBC. Without any conclusive reason, they've blocked my account for too long.I already gone to the concerned branch on 2 April..They told me to just wait about 4-7 days.My salary is still pending inside and I have waited more than 2weeks..But they still blocked my account..I request again and again to resolve ASAP.They told me to just wait they will resolve within 2 working days but it's 22 days today. Until now restriction is on my account. Even my April salary will come soon, my March salary is still pending. Do you know how it's so difficult for employees if they don't get their salary?

Worst banking experience ever ~ in my history of banking.

Applied account as I came from the UK and assumed having an international bank account would be better.

Applied for a credit card - first one in my lifetime. Was told, after 7bdays of waiting, to wait a bit more, someone would call me. Called back after that time expired, was assured I'd be called again, didn't happen. This went on for quite some time. A month later ~ still being told the same thing.

I pushed and pressed for a more detailed information only ro learn the application has expired... I'd have never known.

This place is a joke.