HSBC UAE Reviews 

To:
The Manager of HSBC UAE DUBAI MALL BRANCH,

Subject: Formal Complaint Regarding Withheld AED 20,000 AED AND RESTRICTED HSBC ACCOUNTS (credit card account 023555477251)

Dear Sir/Madam,
I am writing to formally lodge a complaint regarding my account being restricted and my credit card fixed deposit of AED 20,000 which has been withheld despite my repeated requests for its release.

I visited the HSBC branch last month and spoke to AMIN RIZVI in the DUBAI MALL BRANCH,

Despite numerous follow-ups via phone calls, emails, and in-person visits, I have yet to receive a satisfactory resolution or explanation for this delay.

This ongoing issue has caused me significant frustration and financial inconvenience, as the funds are vital for other commitments. To date, I have fulfilled all necessary requirements and provided any requested documentation promptly.

Yet, the bank's refusal to release my funds remains unexplained and unjustified.
I kindly request that HSBC UAE:
1. Release the AED 20,000 fixed deposit immediately.
2. Provide a written explanation for the delay in processing my repeated requests.
3. Confirm that no further unnecessary delays will occur.
4. Reimburse any interest I lost and the extra interest you charged me for holding my money from me and stress incurred.

If this matter is not resolved within 5 working days, I will be left with no choice but to escalate my complaint to the Central Bank of the UAE and explore legal options to recover my funds.

I trust HSBC UAE values its customers and will address this matter with the urgency it deserves. Please confirm receipt of this letter and provide an update on the resolution timeline.

Thank you for your prompt attention to this matter.

Yours sincerely,
Mr Cheung

There could be no bank in the world worst than HSBC. The most pathetic services. Even local transfers take 24 hours. And useless customer services. Try to avoid this third class bank at all cost.

I've made an international transfer from HSBC UAE to a popular neobank. It's been 10 working days and still the money have not arrived.
I'm in contact with both the banks for a week now and still no solution.
HSBC says that they have sent the money so I should check with the receiving bank and the other bank says that they have not received anything and trace the funds via the sender bank. So, I contacted again HSBC and they send me the Swift which doesn't say anything about where the money are being held. Then I sent this back to the receiving bank and the still say that they are not able to locate any incoming funds.

The bottom line is that HSBC which claims to be a popular and trustworthy bank is not able to do a transaction securely and on time. So, what is the point of having an account in HSBC then?

One of the worst retail banking operations in the UAE. Really not equipped to handle simple requests and call center staff is usually clueless and explains alot about their difficulties with internal processes rather than solving problems

I had absolutely terrible experience with money transfer. I have made a transfer to different country and for 3 weeks, receiver didn’t get money. Instead of real help I have an additional charges from my side which is 30% of the amount that I transferred to investigate the issue. Which is was placed without my approval.

Thank you Sunila Kevin, you are excellent.

After banking with them for a decade HSBC UAE suddenly removed my overdraft facility with no explanation. Three months later after multiple emails and phone calls they cannot explain why and because of that can’t reinstate the overdraft until they complete their investigations, which are open ended. I would advise banking with any other bank in the UAE, it can’t be any worse than HSBC. And don’t get me started on their poor credit card security.

Worst experience from HSBC customer-care and from the backend operations team. Customer care is blaming operations team for not crediting the amount of a cancelled transaction.I don't know how they are being in international standards.

very disappointed
If I could, no star will be given.
They blocked all my accounts, asked me to update emirates
Blocking my card without notifying the person concern. If I could give no stars I would. This bank has the worst customer service I ever encountered. All it is, is a call centre of people who say they will escalate your query to the 'relevant' department and someone will call you back but NOBODY CALLS YOU BACK..Begging to unblock the card still no one cares. Unprofessional staff, inconsiderate. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 WORST BANK.

Unprofessional staff; impossible to reach customer service

I have done the formalities and submitted the documents for saving account 4 week to 5 weeks back via mobile banking app. I am taking follow up with customer care since then but still the account is inactive. So far 6 complaints has been lodged, mail sent to Mr Anuj Sawhney. Still no communication from the back side.
@HSBC ... kindly provide options to give negative review below zero. Bank doesn't deserve 1 review also.

If I could, no star will be given.
They blocked all my accounts, asked me to update emirates id. I called CS, CS told me to go to the branch. I went to the branch, they told me to upload on the HSBC UAE app. I did, 13 days has passed, no update. I called CS again, CS told me to go the branch again. I went to the branch, the branch told me I have to do on the website, not on the app. I did, still no update. I called CS again to ask for the progress, they only said, they're working on it, I'll receive update once the finished working on it. I went to follow up, they said nothing they can do. 2 days later I called them again, still no progress. All of them gave me unaligned information. Some told me after I updated my emirates id, my account will be unblocked. CS told me I need to do biometrics registration at the branch but the branch told me the branch don't have device to do it anymore i have to go to Aramex. CS told me i can contact Aramex straight away, I went to Aramex they told me they need reference number. I called CS they still told me to go to Aramex, no code is required. What is going on with this bank? Are they working separately for each team? Not talking? No sync? I think the management has to review what they are really doing

One of the worst bank it has become requested for IBAn certificate and it’s pending for a week. That too only PDF document. Looks like HSBC not interested in retail banking any more

The worst customer service ever. Can not solve the problem. My card was blocked, i provided documents to unblock it but it took them 3 working days to just reply that it is not enough. While i had all my money blocked and i was calling and kindly asking to unblock it.,
Also few months ago the card was blocked cause i deposited big amount from ATM. After sitting in the branch for like 2 hours i told the guy to do something and got response “are you asking or demanding? If you are demanding it might take more than a week” . After this reply i started crying what scared him i guess and he started to move. After the money got unblocked i received the call from the bank another 2 times to explain the origin of money, even i gave full explanation in the branch and he wrote it down.

Worst ever card, worst ever customer care service, NEVER TAKE HSBC Card….Horrible experience

The worst banking service ever. I had a fraudulent transaction on my credit card and I reported the bank a minute later that it was a fraudulent transaction please block the transaction or reverse the money.But I saw no action was taken regarding the issue, also we reached the branch office but the customer service experience was too bad. They don’t simply bother what has happened. I think the bank itself is involved in these types of fraudulent transaction and they really don’t care about their customers. They simply harass their customers. Worst worst worst!!
#hsbcuae fraud banking service

If I could give no stars I would. This bank has the worst customer service I ever encountered. All it is, is a call centre of people who say they will escalate your query to the 'relevant' department and someone will call you back but NOBODY CALLS YOU BACK. I made a bank transfer to my landlord with my rent but the bank are holding it as apparently they are waiting for further information from me but nobody will tell me what information they need and I cannot get to speak to anyone and nobody will call me back so I am simply in limbo. They are literally holding my money ransom.

They just decline your CC application without enough reasons why, even if you have met all the criteria posted on their website. Even how their agents and CSR are not good in communicating, always sounding condescending. I regret opening an account with HSBC UAE and will definitely close it after 6 months. The whole process was a waste of time and effort. NOT RECOMMENDED.

It took me almost an hour at the Jumeriah Branch to get cash from the teller. Not too many customers waiting but their speed is just so slow and inefficient.
HSBC should get rid of the waiting times they show on the screen - 6 minutes with 2 customers ahead of me and it actually took 55 minutes. Why show these unrealistic waiting times when the speed of their teller service is painfully slow.

I am premier customer in HSBC in 4 countries and so my family more than 30 years, and every things going smoothly with bank during these years except last 3 weeks when i want to used my account and find soft guard as restricted account and I understand that bank wants to protect his customers, but when I emailed them they asked for documents and I send what they requested against asked more documents 3 times like this as they are dealing with creminal customer not premier. After all this headache they released .
And i suppose to sell my apartment in Sharjah and transfer money to bank this week. But now i decided to withdraw all my money and stop dealing with HSBC in Dubai all because of unprofessionality of soft guard team and delay and in response from premier team.
Thanks
Regards,
Dr Alsaeedi