HSBC UAE Reviews 

i’m really flustrated with hsbc uae. they froze my account and credit card, and even after i went to the branch and sent every single paper they asked, still keep my money locked. it’s been two weeks, i can’t pay my rent or buy groceries, and every time i call their “support” they give the same lazy answer: “we emailed the team, please wait.” no timeline, no manager to talk to, nothing. i feel stuck, broke, and ignored. honestly, this is the worst banking experience i’ve had in my 12 years in dubai.

Racism. Irresponsible, annoying, useless, expensive and’s other negative. You need help, they will put you on loop forever. First thing phone banking locked, next wait for 3 days to open, then call phone banking, the block, never got answer. Visit bank no matter you got pounds or dirhams, it’s matter about what is your skin color

Probably the worst bank in UAE. Terrible service, requires lots of paperwork, you need to write an essay to justify every international transaction, regardless of the amount. They sent me a link to submit some of their hideous forms online, but the link didn't work. I called and let them know, but no action whatsoever. Instead, they blocked my account. Stay away from HSBC. There is no worse.

In my experience, HSBC Jersey froze my account without a clear explanation. I provided the requested forms and certified copies of my identity documents, but they repeatedly asked for additional information, keeping the process in a loop. Despite multiple complaints, I have not been able to recover my funds.

HSBC's baffling miscellaneous charges feel like a scam, and how can they open accounts in the UAE without full documentation or proper permission? This is an unacceptable and concerning lapse in your banking practices.

One of the worst banks ever. From the so-called “premier” customer service to elite to the commons people “advance”. Customer services and KYC ( know your customer) is literally a joke and is the worst compared to any banking institution that is supposedly “ world class” . If there is a worse star rating than a zero, they definitely deserve it without any competition. Lack of professionalism, no customer care, nothing! Should stop and learn from HSBC USA and HSBC UK! The HSBC UAE us ran like a local “mom’s and Pops” convenience
My utmost disappointment and frustration with the services provided by HSBC UAE, particularly with regard to your customer service and KYC (Know Your Customer) processes.
Frankly, I curse the day I chose to open an account with HSBC UAE. The so-called “premier” customer service is anything but elite, and even the basic “advance” services fall far below the standards expected from a bank that claims to be “world class.” My experience with customer service and KYC department has been nothing short of a nightmare. The lack of professionalism, care, and efficiency is appalling and, in my opinion, makes a mockery of the standards set by your branches in the USA and UK.
If there were a rating lower than zero, HSBC UAE would deserve it without question. The service I have received is reminiscent of a poorly run local convenience store, rather than a global banking institution. Your staff seem ill-equipped to handle even the most basic customer needs, and the KYC process is convoluted, inefficient, and utterly lacking in customer focus.
I strongly urge HSBC UAE to take a hard look at its operations and learn from the professionalism and customer care demonstrated by HSBC USA and HSBC UK. Until then, I will continue to regret my decision to bank with HSBC UAE.

Good Service of Mr.Ahmed from HSBC JBR branch , he had explained everything and assisted me with clarity. Mr. June is so cordial in welcoming customers.

I never faced anything similar in years and I banked in different countries.
6 months ago I permanently relocated to Dubai and had a full set up with Emirates ID, business license etc.
If you coming from the UK, banking in UAE is pretty much like a third world country, I had my tax agent arranging an initial appointment with Emirates NBD which I left as it looked like Mumbai and they wanted to sell my a life insurance shit.
I did not have time to waste and opened a WIO account for business and then I been looking for some time for a personal account which is were most of my personal funds will sit tax free hence the reason of moving to Dubai.
HSBC seemed the most reputable name even though reviews are atrocious.
I gone ahead and opened a personal account with them.
They ask for a PO BOX. Who does??
I had to pay for a PO BOX in Abu Dabhi because in Dubai there was no availability.
They posted my debite card mixing up my Dubai residential address with the Abu Dabhi part of the PO BOX address (retards) and after some minor delay I get the card at home.
The whole point of using HSBC is their Global Money Wallet feature that allows to hold and spend in GBP.
They give me an IBAN (AED) I make text transfer and the money never arrives.
When sent from WIO it gets credited back immediately as IBAN is wrong (I checked it is correct).
When sent from Revolut UK it stays on hold for days and days and never arrives to HSBC.
Obviously customer service is third world country and I approach employees via LinkedIn and get hold off one, we chat on whatsapp we agree for a call at 3pm and he never called me back.
Then I get in touch with the Premier team via email because I wanted to deposit a large sum, but again after providing all documents the money still does not arrive to the HSBC account.
I decided to close and go elsewhere as quite frankly they don’t give a shit.

One month to open a bank account online in 2025, that is disastrous!

I don't recommend anyone to deal with bank HSBC, specially in UAE .Worest customer service ever .I live in USA but I do some investment in uae .so I went to HSBC branch in Jumeirah, Dubai to open account. I met one of the customer manager to help me to open the account. I have to send him one form by email to complete. I emailed him the form back on February 10th, I never receive any response back from him .I kept email him with no response. Then one week later ,I received email from HSBC confirming that the account open and there is an attachment with the information. In order to open the attachment, you have to enter the last 6 numbers of the account which is I never received. I kept emailing and calling from usa more than 40 times ,believe it or not ,each call you have to spend at least 30 minutes because they keep asking you verification questions and if you answer one of the questions wrong, they will suspended the phone banking, they asking you questions and you have to figure out the answers, for example.you open the account in uae (checking or saving) .I'm not sure if he process the application for checking or saving account 🤔. They asking the same question twice, what is your residential address? .I'm not sure if they put in the application address in usa or Dubai. Unbelievable. Up till today March 18th, they didn't send you a debit card .I have to drive one hour to go to one of the HSBC branch here in USA to verify your identity in uae and after that nothing.

I have a very bad experience with this bank. I withdrew money through HSBS ATM, the machine did not give me the money, but the money was written off from my account. For more than three weeks now I have been going to the bank every day with all the checks, but they still have not solved the problem and did not return the money. Very incompetent bank employees. They only get around to the matter, but they do not have the knowledge to solve it. Complete disappointment in the bank.

I HAD VISITED HSBC SHARJAH BRANCH FOR MY BANKING NEED AND THEY HAD TREATED ME VERY POLITELY HAVING A GOOD COSTUMER SERVICE ESPECIALLY FRONT DESK STAFF

HSBC has to be one of the worst customer orientated banks I’ve ever dealt with all they say I’m sorry I’m sorry I’m sorry with no follow-up. You keep asking them to call you back. Nobody calls it is so disappointing.

I needed one important document that bank took a while to issue, but once I met Radhika, she solved my problem within few hours it was in my inbox.

Not recommended, at all.

WORST BANK I HAVE EVER COME ACROSS!!.

From beginning to end!! I’ve had several issues with the most simplistic task of just transferring money!!

Customer service are absolutely clueless!! Nothing gets resolved.

If you can AVOID!!!!

INCREDIBLY INCOMPETENT.

I anticipate that there will be significant issues with customer service regarding my recent experience. I expect to see a debit on my card account for over-limit charges, even though I believe my expenditures were within the agreed limits. I foresee spending another frustrating 25 minutes on the call center again, only to encounter a representative who may not grasp my concerns. I can almost predict hearing "Sorry" repeated multiple times without any resolution in sight.

Worst bank!!! They made me open a salary account promising there wouldn’t be any withdrawal charges but they started charging me without any intimidation. HSBC has no integrity!!

I trusted HSBC UAE with my finances, but I am extremely disappointed with how they handled a serious case of fraud on my account. Despite providing clear evidence that my savings were stolen and unauthorized credit card loans were taken, the bank has refused to reverse the fraudulent transactions.

I promptly reported the issue and followed all necessary procedures, but their response has been dismissive and unhelpful. Instead of protecting their customer, they’ve left me to deal with the financial and emotional burden caused by a scammer who gained unauthorized access to my account.

I expect a bank to prioritize customer security and rectify fraudulent activity, especially when the evidence is clear. Unfortunately, HSBC UAE has failed to meet even the most basic standards of trust and accountability.

I am urging HSBC to reconsider their stance and take appropriate action to resolve this matter. As a long-time customer, I expected far better. If this situation isn’t resolved soon, I will escalate my case to regulatory authorities and reconsider my relationship with this bank.

To anyone considering HSBC UAE, think twice before trusting them with your hard-earned money. Their lack of support in cases like mine is unacceptable.

I want to share my experience with HSBC bank. I had a very frustrating interaction with a customer service supervisor Ahmed my called was at 1:15am and supervisor called me back at 1:47 am who couldn’t provide proper answers to my questions. It was my first call from the bank, and the customer service agent I spoke with was unhelpful. It felt like she wanted me to rely on her instead of providing real assistance. Her response to everything was just, "I’m sorry, sir. We cannot do anything. You have to visit a branch." I also asked to speak to a supervisor, and she promised I would receive a call within 15 minutes, but it took over 20 minutes. For them, it seems like time is not valued. I hope HSBC can improve their customer service in the future. I will advise all of my friends to never take this bank at all.
Regard
Abdullah