HSBC UAE Reviews 

Worst bank ever! Customer service completely disconnected. They don’t have any idea what they do. System inconsistent. They asked me to provide necessary documents 4 times which I did 4 times but they don’t have them in the system. Complete chaos! To speak to someone in the branch you wait for hours and hours. Lost my patience entirely.

The website and mobile app went through some redesign couple of years ago... for the worse. There are missing functions that were available before for example automatic payment of credit card.
Security is decent but sometimes transactions are blocked until you confirm identity of the payee, etc. I had trouble paying a plumber !
Phone support is fine but online chat is useless as they respond after half or an hour, then the session is terminated because you didn't respond back on time (they give you minutes to respond...)
Overall I would only recommend only if you have HSBC accounts in other countries but then transfer rate between account is not the best.

The premier account service team are pathetic and do not do their due diligence before restricting accounts. And their call centre agents are only asking for surveys instead of listening to the customer and resolving their issues

Absolutely unacceptable service. HSBC UAE slapped restrictions on my account without even notifying me. Then I get what looks like a ransom-style call demanding details of all my assets and their value—without any verification that the call was actually from HSBC. When I rightly refused, they went ahead and blocked my account. I’ve called support countless times, submitted every document they asked for, and it’s been 12 days—still no action. Every single day, the same useless excuse: ‘wait 3–4 working days.’ I even escalated to customerexperienceuae, and they couldn’t be bothered to reply. This is beyond negligence—it’s harassment and gross incompetence.

I have been waiting on the line for 1 hour, listening to " we receiving a higher number of calls than expected, please stay on the line"
FOR 1 HOUR NOBODY PICKED MY CALL ! And they drop it. Worth customer service ever, wait of time, once you get your account in HSBC you will be left all alone getting old on the line.

It has been a terrible experience dealing with HSBC UAE. I initiated a SWIFT transfer from my home country, and today marks the third working day with no update. Despite sharing the SWIFT copy, their online chat team informed me that they require seven working days just to investigate.

So essentially, they ask customers to wait 2–5 working days for a SWIFT transfer, and if the funds don’t arrive, they then open a ticket—followed by another seven working days to provide a response.

Frankly, I did not expect this from an international bank. I had poor experiences with local banks, which is why I chose HSBC, assuming they would process international transfers more efficiently. Unfortunately, that assumption was wrong.

On the other hand, I would give credit to Citibank, which at least handles payment transfers far more quickly and professionally.

We have been refunded about $900 in an account that has been closed as we have left the country. We have called the bank to help us get the money back with all the information needed to find the money provided by the refund issuer, however the bank is not willing to help us. They just say they are unable to find it but seems like the staff on the phone doesnt know how to do it.

If there is 0 star I will rate that. No any flexibilty with the team for helping customers. No any customer service for the customers. I already filed complain from 8 of Aug and till now no any solution and update from there side. Imagine I called them today for the same complain and they are telling it is still on process. When I am asking for solution they are telling that they don't have contact with the other team. By email only they can communicate with them. Also I was with them on the phone for almost 1 hour and no any solution was given to me. Very bad experience and the worst bank.

Very bad banking experience

Too Bad Bank and dont use this
Poor app

Trying to open a non-resident account at M-Square branch for almost 1 year now. After several months I needed to provide updates of my financials as after the holidays these data expired. This happened several times. Now, after telling me my account will be opened soon, they are letting me know that it was not approved by “the team”. No reason why. Just waisted 1 year with them. I provided all requested information, invested in 2 apartments in Dubai, visited the branch multiple times, had 3 hsbc representatives on my case. They told me I can try again because some rules changed recently. I was promised to get a reference number within days and within a week it would be clear if it would be approved or not. After over 2 weeks,
they still haven’t answered and they don’t even answer my chats anymore. Never had such a frustrating expirience with a bank in my life.

Best and quality service from Omnia, she really helped me in getting the bank requirements and guided me through everything.

I have tried to reach the Premire Team with an urgent query - that was Friday, today is Monday - I have called and emailed them several times.

No reply. From the moment they know you do not want to invest, they ignore you. Beware!!!!

Unfortunately, I also have a bank account with Hsbc UAE. The problem is everyone is a foreigner and because they are a foreigner they go to a bank that they know but they do not know that in UAE hsbc works in a very different way. I have two properties on collecting rent and they keep on asking me every three months proof of where I’m getting the money from so go ahead give them all the documents. It’s already two properties of getting rent from and then three months later they ask him again and three months later, they ask him againand I keep on giving them the same papers and they don’t even confirm that they’re happy with it nor did they call you and then they blocked me so I had my money in there where I have no access to.

Terrible bank, closing accounts for no reason.

One star is not even enough for this.

This card has been blocked for almost a year and today i needed to withdraw the money I had on this account. This account is blocked because they need proof of address such as DEWA, ejari, and even a form to confirm you're sharing an apartment which is pretty unbelievable if you ask me. Its pretty common to rent an apartment that pays including DEWA. And they will block your account only because of proof of address. Does having EID is not even enough? I have accounts from multiple banks(enbd, rakbank, DIB) and never asked me such document. And they only have TWO BRANCHES to do over the counter. Dont ever even plan to open an account in HSBC. They just give you headaches.

Today I visit HSBC Burjuman branch, there reception stay one man name Hossain is vary bad his attitude, also giving wrong information, like this kind of person don’t keep reception.

Note: Also for customer care tickets I hold and wait one hour during times only 3/4 customers they only solve the issue, but why take more times for other customers. But after long time waiting then find Mr.Albert he doing excellent service….

Worse bank in the UAE and I'm Emirati and have used multiple banks in the country. Everything is complicated. I've literally had an account since it was BBME and I'm treated like a criminal because I can't remember every single deposit done in 2023. And because I can't remember who gave me a check for a small amount of money months ago, they have blocked my account. Awful service. Please go to another bank. Any other bank but this bank.

I am moving from the UAE to the UK, with an HSBC 'Premier' Account. Because I am moving, I 'blocked' my credit card so that it could be cancelled - The block DID NOT WORK! Transactions were taken from the card. Also, I was told that my move to the UK would be 'seamless' and that I would have a UK Credit Card before my move - NOT TRUE - A complete shambles - have already cancelled the UK 'Premier' Account and gone with another bank.
I have all the data to prove this review.