HSBC UAE Reviews 

Worst bank ever! They never pick your calls. I have been trying to contact HSBC since 2 weeks. And each call is for 20-25 mins and still no answer. I have lost around 300 dhs only on calls. Because I'm working in offshore.

Terrible customer support, Premier relationship manager, and account managers. Significantly worse than HSBC in other countries

Extremely frustrating and disappointing call-centre service. I called the local UAE number and it took exactly 20 minutes and 15 seconds for someone to answer. This is not the first time — every time I call HSBC call centre, the wait is always beyond 10 minutes, and these calls are charged. As a loyal customer, this level of delay is unacceptable. Very disappointed.

Online banking is the worst ever it’s been 4 days I’m calling everything is blocked still they are not answering

I am extremely disappointed with the service I have received from HSBC over the past week. Every transaction I attempted was placed on hold for up to 72 hours, causing significant inconvenience and delays. This issue occurred repeatedly with every transaction I made during the week.

The customer service experience has also been extremely poor. My calls to customer support often rang for 20 minutes or more without being answered, and when I did manage to speak with someone, the information provided was inconsistent and unhelpful. The continued miscommunication and lack of responsiveness are unacceptable.

Additionally, the agent who opened my account clearly informed me that it was a current account and that after maintaining a balance of 3,000, no charges would be deducted. Despite this, I was charged 26.75, and the agent is no longer responding or providing any update regarding this issue.

Overall, this experience has been highly frustrating, and I hope HSBC takes these concerns seriously and improves both its transaction processing and customer service support.

WORST CUSTOMER SERVICE. THE PHONE BANKING KEEPS YOU ON HOLD FOR 10 MINUTES AND MORE THAN THAT. THEIR APP IS ABSOLUTELY USELESS. I WILL NEVER RECOMMEND ANYONE TO START AN ACCOUNT WITH THIS BANK

بنك سيء جدا، خدمات سيئة ، خدمة عملاء تتميز بالكذب وسوء التعامل

Simply the worst bank one can sign up for, complete incompetence and lack of communication, garbage service and it is obvious that their customer support is their biggest weakness, whenever you raise an issue you must hold the representatives hand and teach them their job, their application is outdated and they cannot help a customer out without raising their blood pressure. As a customer of other banks such as DIB ENBD CITI and FAB since 2021, i can confidentially say this is by far the worst bank one can sign up for, do not make the mistake of signing up with them

Stay away. Horrible bank. Eventually adding random fees for no reason. If you lose your job 150 AED will be added to your credit card interest for not depositing your salary with them, what the heck is this nonsense reason?! Lossing my job and paying the horrible bank fees for that!!!

It was a very good experience with Ahmed Osman from HSBC Jumeirah branch he was so helpful and professional, and was able to solve an issue was pending and accumulating over several months, he’s the the best in what he does, big thank you to Ahmed!

In branch of HSBC in Dubai mall in lower ground level we faced worst customer service.
We came yesterday 21/10/2025 at 16:45 with the concern that online banking services.
And the staff at 1-st counter was so aggressive. 0 communication ethics and company presence.
1- he opened in his screen video and it’s disturbing
2- he is raising voice aggressively when explaining
3- he didn’t allow us to go to other staff. When we already requested him to not take our token, we want to go to other staff. But no he accepted our booked token and we declined of course we didn’t have passion to wait again.

This kind of staffs are making people make decisions to change bank.

Told to open a term deposit to get a credit card as a premier customer - did so - 2 days later was told facility removed. False or incorrect information provided by RM's associated with my account. Have closed the Time deposit and now the bank try to sneak in a penalty charge - useless and have had to escalate to CEO level to head of HSBC - if you want to experience incompetence go to HSBC in UAE - wish had gone local banks who shine above this farce.

I wish I had looked at this website before I took out an account with HSBC.

If you’re reading this, do yourself a favour and sign up with a local bank.
I have a Premier account and after 40 years of banking this is the worst experience I’ve ever received.

One of the worst banks with useless customer service. I wanted to close my credit card, I literally am trying to close the card for almost 6 months. But no body is responding, they tend to pass me to their collection department even though card has no outstanding balance.

most useless bank in UAE you ever could get. When opening they just show other bank problems. But when we raise a complaint they dont want to fix there issue. I have raised a complaint its been month now. They gave a promising day for resolving issue. But till today. I haven't receive any update. Neither I have received my refunds. You cant reach there customer care neither from call nor from chat. Even if you reach they say they are investigating. They will make u feel miserable to ask your own money. Worthless, useless no intiate to help customer. Just want to leech you off.

HSBC UAE is one of the most incompetent banks . From processes to customer service, they fail on every aspect. It’s disgrace to society and banking system.

HSBC. Bur Dubai, M Square Building
Ms Amna B AL BALOOSHI at this branch was very helpful with filling out the KYC form and courier to India. She made sure that I had provided all the documents to avoid any delay. Her eye to details is impeccable. My AC with HSBC in India was activated within 10 days.
Thanks to Ms Balooshi's.

Unwanted charges, they just charge me for my internet banking transaction without any advise i was charged of 157.50 aed for 10k aed and i was totally scammed. Worst customer service ever. Now im closing my account with them. Useless!!!

Ashrar from HSBC in Dubai Festival city was very helpful and made sure that my queries were answered. He was valid supportive in ensuring I was helped.

HSBC UAE is the most useless bank one can ever encounter in Dubai. I have been banking with HSBC for the past 8 years, no single benefit. I have applied for a credit card when my salary has been going to their useless bank for almost a year, yet it si one story to another. Today they want to meet the HR Manager, i provided her email contact and she did the verification. Next they want to come and meet with Finance Manager like the people have no work to do for themselves. Honestly everyone should avoid HSBC UAE, a very useless, selfish, one sided bank that doesn't care about the customer but how to make money off you.