HSBC UAE Reviews 

I have been a customer of HSBC since 2006 and can say that HSBC has the worst support of all 5 international banks that I have accounts with.
I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website. After making several calls and spending tens of minutes on the calls they cannot solve the problem. The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve. Now I have no access to my account. All this at the end of the month when I have to make payments.
The worst support from a bank with no sense of urgency to solve customer issues.
I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account.

Giving one star only because there is no option for a negative score.There was an unauthorised transaction against my credit card and I have been following up for last 6 months.Every time their response is that it is under investigation.
Every 2 months they close the complaint and re-raise it with a new date so that the it does not seems old in their systems.I just had enough and cancelled the card.I forfeited the amount.I just could not hold the frustration any longer and if they are not able to safeguard my money , they definitely will not be able to safeguard my data including the biometric details!

Totally irresponsible banking ethics. After banking with them for 25 years, I just receive an email...not through secure email...saying my bank account will be closed....one line, no explanation. I called the Premier help desk, who could give me no explanation as to why. Two days after I receive another email, stating that they have received my request to close my account.....I never requested this!!!!, advising that I had 7 days to sort out alternative banking. By the end of that same day, my bank account was closed, my cards blocked, no access to my Internet banking and my money gone. My visit to the bank was absolutely useless, a lot of sorries and we understand, but no explanation as to why this happened, no option to get cash to get me through and just a we will send you a cheque....no commitment as to when this will arrive. All in all SHAME ON YOU HSBC....YOU ARE A JOKE NOT A FINANCIAL PARTNER

I was having issues with my mobile banking.Since I forgot my password and pin as well. So early in the morning at 8:48 I called at customer service and they help me through out whole process since it was hard for me to reset by own being first time but at the end it was worth it. Grateful for everything.

We are extremely frustrated with the current situation regarding our account services. Your mobile application does not allow us to generate an IBAN certificate or customise an up-to-date bank statement—features that are readily available and easily accessible with other banks.

Additionally, we contacted your customer service team and were informed that the requested documents would be processed within three working days. It's now five days, and we haven't received the bank statement by email yet.

This delay and lack of functionality are highly inconvenient and do not meet reasonable expectations for banking services.

It is so disappointing the level of competence and service of HSBC UAE agents specially the customer service . No logic answers about the process and inconsistent explanation between 2 agents or with relationship manager , long time waiting at the customer service calls etc
So frustrating

The absolute worst bank experience that I have ever encountered. Everything is always under review with no direct point of accountability even with Premier account.

After several times contacting this bank since July 1st 2025 to close the acc that I was not assisted always and now they are telling me to pay fine of service charge.

It's the worst bank

Hi Prasad here.
Today I went to HSBC Jumeirah branch
And I m very happy with the service and extra efforts showed by Mr. Sunil to solve my online banking problem.
As I was suffering online banking problem from past 6month but Mr Sunil took it inesetive and done it I appreciate for his work as well for HSBC bank.
Will recommend to my other friends also regarding the HDBC.

Never open or bank statements in HSBC. I have been chasing them for required support on an urgent matter related to local transfer within the UAE and I keep getting the same message. 3-5 days. When 5 days passed they were telling me oh no the weekends days do not count. In conclusion zero customer focus. What a disgrace. I also bank with ENBD and they are simply amazing. Shame on you HSBC.

Just moved to Dubai from UK. Thought these guys would be decent as they’re a name back home. Man was I wrong, it’s been over a month of me trying to get a credit card from them and it’s still not sorted. System failures, branch managers not knowing what to do, emails not being answered. It’s a simple ask to get a credit card but they just can’t do it. I’ve been introduced to 3 different customer service people. The furthest I got was sending all my required documents and then I got ghosted. I called so many times but there is no notes or anything on file. The only reason I wanted to go there as they offer a pretty decent credit card you can’t find anywhere else called the Live Credit Card. But it’s been a painful experience trying to even get an answer. Best bet to go with Emirates NBD or another one. If this is them trying to get you started I can only imagine what it’s like when you’re with them.

Very disappointing experience with HSBC customer service. I recently spent around 35 minutes on a phone call trying to resolve a simple issue, but nothing was actually resolved.

During the call, I was asked to complete voice verification seven times, which was extremely frustrating and time-consuming. Even after completing the verification multiple times, the agent finally told me that the verification was still not completed.

What made the experience worse is that when I said I was ready to close my account because of this poor service, I was again told that voice verification was required just to proceed with account closure. This feels like unnecessary harassment rather than customer support.

HSBC seriously needs to improve their customer service efficiency and verification process. This was a very stressful and disappointing experience

One of the best and smooth way to open an account NRE in UAE.

Rahul Roy Chowdhury from Nri Dubai team Is a gem of a person and very helpful.
This guy is an asset to your company

Keep the good work going !

Terrible fraud resolution team. 3500 AED fraud on my account, has taken over 10 months in dispute resolution. After half a dozen emails and calls, they finally admit they have lost the whole dispute and suggest that I start the process again, with an expected resolution time of 180 days. Insane.

Worst bank ever. Not a good customer service.

tried 20 times to connect customer care just for statement but not success spends 50DHS just in waiting to connect CC re presentative

They don’t allow me to spend my own money because “I reached the limit”. I paid for my vacation 20000 aed and I’m not allowed to pay at the restaurant even after calling them because they say they cannot increase the limit. Is not the first time that happened but is sure the last time that I’ll use HSBC. horrible experience

One of the worst bank in UAE, better not to deal with this bank. No support, nothing. They commit with the big big words. After few months nothing full empty. Even after informing also waste to deal with customer service.

extremely disappointed with their customer service. I waited 1 hour and 8 minutes on the call, and no one attended. This is completely unacceptable and highly unprofessional.
Is this how you support your customers? Such a long wait without any response is frustrating and a total waste of time.

Expect all your airtime credit to be wasted. If they dont pick they should just make the phone number toll free.

Customer service is a joke with HSBC.

It takes 30 to 40 mins to reach customer care. And when agent picks up, they say their tool is not working and will forward to automated system to connect to another agent and it's a loop.

Come on guys, don't scam us.
I tried to close the credit card 3 weeks before my annual fee, and HSBC agent called me (only when they need they will call us :)), and assured that the fee will be reversed for a other year. They mentioned that I just need to call the CS to request for fee reversal. Now, I am unable to raise that request as I am deliberately kept on the loop as I explained above.
It's a pethatic service and unethical practice.
If they ever attend, I am going to close the card once and for all.

For those who out there, if CS calls you to not cancel the card by giving false promises of fee reversal, then expect this pain.. I feel it's not worth it.