HSBC Reviews 

Since July 1st I sent 3 emails to get a title release or letter of no interest. Customer service keeps saying the same thing, send a email and follow-up email. You can't get transferred to a supervisor or title department. 10 to 14 days has turned into 2 months of aggravation. The loan has been paid off for several months.

App is awful qr code won’t scan no help no one reads the reviews so clearly they don’t care

Approving a purchase via the app never works. Doesn't give you any other options like one time passcodes anymore. I need to use a different device to make the purchase then approve it on the app via my phone. It's awful.

Worst and the most useless bank, got my account blocked for no reason. Begging them to release your own funds. Bastards

I am ill, I lost my job to ill health and today my disability went in and hsbc has blocked my account, they say a letter was sent to my home and then returned to sender, it makes no sense, the man I was speaking to was ridiculous, my son is in the background thinking the man on the phone is a fraudster, this is absolutely ridiculous, I didn’t swear was fed up and this man was really dragging it out, I’m telling him I’m not well and have no energy and he then tells me he’s ending the call with out me being able to use my money. It very controlling and draining, I don’t have energy to drain.

Awful bank, impossible to contact if you lost your bank details, even when using the phone number that is supposed to be for non-existing customers, they ask you for your bank details! ridiculous

Disputes process is a joke, or would be if it wasn't so serious. Under UK law, if you report unauthorised activity on your account it is fraud. Disputes team have to log it as that and refund any money taken back to your account by the end of the following business day. They are refusing to even log it as a dispute or refund my money saying I have to agree to have my entire card cancelled. This is not right. Its against my consumer rights. Banks may have their protocol, but there is also protocol for me and other customers. 3 calls I had to make to be told the same BS. Ist advisor didn't send me the correct email, so I had to ring back again, to make another complaint about the advisor! Both calls lasting 40 minutes. This bank is seriously getting worse. Not acceptable. I've been with them since they were Midland! I don't expect to be treated like this

Avoid this bank.

I’ve been with them over 25 years and today I went to transfer money to my wife to pay our bills. An error message said it wasn’t possible, so I called them to figure what was going on, I was told that my account was under review and I wouldn’t be able to use it until the review had completed. So now they’re costing me money and credit rating just because they decided to do a random review, with no prior warning, nothing.

There’s been so many things over the years that they’ve been awful on, but this is the last straw. As soon as they’ve done their stupid “review” I’m closing the account and never using HSBC ever again.

Our appointed Chartered Financial Planner Wealth Manager, Bryan, visited our home today to discuss all aspects of our investments / pensions and general HSBC related topics.

Bryan demonstrated an encyclopaedic knowledge of his subject(s) and is obviously ‘on top of’ his brief. His explanations of (sometimes, complicated) aspects of finance / tax issues, we’re lucid and understandable. He is extremely personable, friendly and totally professional. Bryan is a great asset to HSBC.

I worked with Chris in the Birmningham office - HSBC have always been great, super helpful and get me all I need.

Tried to contact HSBC three times over two days to inform them of suspected fraud on bank account, after two suspicious calls on different days. Called the HSBC number given 03457 404404 to report information. Answered all of the security questions and waited to be put through to speak to representative. All 3 occasions line went dead. I took to HSBC complaints to report as I have suspicious phone numbers to pass over to them, no facility to email, just a phone number, which is identical to the above...? Maybe I will report it to Crimestoppers and wait for the information to trickle through. I would attend a local branch, but all counter services removed in my area, nearest is a Motorway drive away. Really poor in this day and age.

awful website ..... such a frustrating experience.

Honestly, this bank has to be the most awful banking service I have ever dealt with in the UK.

For afreen

Thank you for being so kind and helpful on the home. You were very patient and I appreciate your help!

Iam on holiday in tenerif youve blocked my card i had to leave my son at restaurant he is 8 i came home to sort it phoned your 24 hour helpline thats on internet after 30 minutes of bot rubish it says this office is closed we now have police at restaurant thanks hsbc you now had me arrested your a disgrace

Both my wife & i were tempted by the HSBC offer of £500 per account to switch our ISAs from Lloyds to HSBC becoming Premier Banking Clients.
It has been an absolute disaster as despite getting the funds in perfect time from Lloyds they took forever to credit both accounts & then failed in every respect to rework the interest owed for the delays which were all of their causing.
I lodged a formal complaint by telephone which took close to an hour & afterwards heard nothing. I emailed the CEO which prompted a holding letter , when they have all the facts, relevant dates & amounts to act immediately after a delay of close to 4 months. Despite several requests for action they continue to ignore my plight in their Complaints Department. 2 x visits into my local branch have also resulted in more stone walling tactics.
Beware changing to these people should you want to be dealt with professionally. Customer service is all very well unless & until there is a problem. They have totally failed every step of the way.

Pathetic service. Not recommended

A few days ago I wrote a very positive review after my visit to the branch in Macclesfield.
My experience today has been exactly the opposite. I scheduled a payment to a person in Spain for a holiday and got a message from hsbc checking that it’s not a fraudulent payment. Although this sounds like a good check to make, hsbc turned it into a very unpleasant experience. HSBC would not accept my assurances that I have known the recipient personally for many years and am sure it’s not a fraud. So, after being interrogated on the phone for over 2 hours, much of it ‘waiting time’ they would not send the payment. I feel battered and bruised by a bank who seem to think they can overrule my decisions about my finances.

This bank actually shut down my account when I transferred between my own accounts in the US and UK! I am a huge fan of HSBC UK but the US bank is awful. I cannot call the US as I have no prepaid plan for calls to the US and live abroad and they want me to waste 30-60 mins on a call which will cost me £100s. I cannot get on the stupid app as the UK did away with key phobs many years ago and as my battery died on my US phob- it does not work. How can we can tell the bank there is no fraud when you can't get in touch with them?

Visit on a regular basis for my business excellent customer service at Bolton branch they all go above and beyond .
Thanks - Cleo , Iqra , Amy and Adam thanks for your support and kindness - Mr T A Harris @ Astley Caravans .