HSBC Reviews 

This bank actually shut down my account when I transferred between my own accounts in the US and UK! I am a huge fan of HSBC UK but the US bank is awful. I cannot call the US as I have no prepaid plan for calls to the US and live abroad and they want me to waste 30-60 mins on a call which will cost me £100s. I cannot get on the stupid app as the UK did away with key phobs many years ago and as my battery died on my US phob- it does not work. How can we can tell the bank there is no fraud when you can't get in touch with them?

Visit on a regular basis for my business excellent customer service at Bolton branch they all go above and beyond .
Thanks - Cleo , Iqra , Amy and Adam thanks for your support and kindness - Mr T A Harris @ Astley Caravans .

Credit card - do not bother getting one. Got an installment plan for a purchase which was refunded, the bank messed it all up, charged me a direct debit including the refunded purchases. Chat is absolutely useless, to use a phone service you need to get a security clearance via post. Do not bother and opt for another credit card provider.

The worst possible banking experience. Still lives in the stone age. If you're looking for an international banking solution - stay away from HSBC.

So many problems with HSBC it is unreal. I just don’t know where to begin. Anyone thinking of opening an account with them, DON’T.
I have several accounts with other major banks and not had a problem.

We dealt with Ketharani Raviendran for our mortgage application which had a lot of complications. She was great at listening and understanding our needs and incredibly helpful in guiding us through the process. We would highly recommend her!

Mi experiencia en el corporativo de HSBC en la Ciudad de México dejó mucho que desear. Si bien el banco ofrece una amplia gama de productos y servicios, incluyendo banca internacional, soluciones empresariales e inversiones, la atención al cliente estuvo muy por debajo de lo esperado.

El servicio fue lento, poco resolutivo y con escaso interés por brindar una buena experiencia al cliente. Hay mucho margen de mejora en el trato y la eficiencia del personal.

Customer service over the last several years has gone from poor to terrible

I would like to express my sincere gratitude to Alex Dixon for taking me through opening the accounts ,I never thought would be of help in future, thanks Alex for your patience and attention given me,it was a good welcome,by expanding and simplifying all I needed to know,by this I know my financial future looks promising.

Extremely disappointing experience dealing with HSBC’s dispute process.

A customer requested a refund and I processed it on the same day requested. Two months later, the customer raised a dispute through HSBC. I provided evidence showing the refund had already been issued, including records confirming the refund transaction.

Despite this, HSBC still ruled in favour of the dispute and refunded the customer again.

As a small business, this meant I lost the original payment, paid additional dispute fees through Stripe, and lost the value of services already provided.

What has been most disappointing is the feeling that the evidence submitted was not properly reviewed and that the impact on a small business was not considered. It felt as though avoiding loss and closing the dispute took priority over fully investigating where the original refund had gone and taking responsibility for the outcome.

Small businesses absorb the cost of these decisions. I expected a more thorough investigation, accountability and clearer communication throughout the process.

We had an amazing mortgage advisor Karen Brain. She was really helpful and couldn’t do enough to help us through the application process. Would highly recommend.

This is the worst bank i have ever used when it comes to customer care. I have a credit card with them and every time i have tried to ring them eg to increase the direct debit payments they have told me to go into a branch. I have just spent a 20 minute phone call to them trying to close my credit card ( the balance is paid off) and she has just told me to go into a local branch again. Absolutely rubbish customer care !

Thieves biased they will judge on race religion and politics, Incompetent uneducated staff. Specifically Justin Tyler Bolton.

I left Saudi Arabia a couple of months ago and my money was with SAB, part of the HSBC banking group, and they have refused to return MY money despite absolute proof of who I am am having visited branches in the UK to prove this, to make formal requests through the correct channels and with absolute evidence of identity and ownership of the money. They have completely IGNORED the last two emails that they have been sent from myself AND from their own internal staff and have now just stolen my money with NO intent to give it back to me at all. My only recourse now is legal action and to release a story in the press that has already been completed through interviews and email evidence. AVOID HSBC AT ALL COSTS, THEY ARE THIEVES. This is not slander, it is not a false statement, it is not an opinion, it is a fact. They have stolen my money and are refusing to return it for no reason at all. Theft, by dictionary definition, is the taking of a persons property and refusing to return it.

HSBC advertises itself as a specialist in lending to those new to the USA and lacking an extensive credit history. Nothing could be further from the truth, constant shifting of the goal posts, changes to requirements, and no sense of urgency to meet closing date. Limited undertaking of other countries banking systems and zero flexibility to assist borrower meet excessive requirements.

Hsbc en veracruz sucursal independencia solo tiene 1 persona atendiendo y te dicen q en 2 hrs aproximadamente te dan atención. Mientras ya cerraron otra sucursal, la de soriana, este banco esta peor cada dia!!

I have been an HSBC customer for many years and recently had an extremely disappointing experience. A perfectly legitimate international transfer to a long-standing friend was blocked, and, even more concerning, all of my accounts were suspended pending further checks and questions. Having my current accounts, savings and day-to-day banking effectively frozen was incredibly stressful and left me seriously considering moving all of my business elsewhere.

I fully appreciate the need for banks to protect customers from fraud and scams, but there has to be a balance between safeguarding clients and allowing them to use their own legitimately earned and fully taxed money.

What completely changed my view of the situation was the outstanding service I received at the Cambridge branch. Donka Price was simply exceptional. She listened, understood the circumstances, patiently guided me through the process, and personally helped me navigate HSBC's fraud team. I had gone into the branch fully intending to close my accounts once access was restored, but thanks to her professionalism, empathy and determination, I decided to stay and give HSBC another chance.

HSBC, you nearly lost a loyal customer. The reason you didn't is because of Donka. She is a credit to your organisation and exactly the kind of person customers hope to find when things go wrong.

Thank you, Donka.

appalling customer service, zero support, only chats, emails loops. zero listening. in dispute since december with HSBC for a simple bug issue, a mobile order which did not go through and i had to make a new order. but got debited twice. months of phone calls and emails to explain. finally an offer to be signed after i load a picture of the destroyed product… except there was no product since the first order was not issued! noone helps or supports. all they did is say I need to sign, which I need after i uploaded a picture of an email explainnng again why there are no product to be destroyed… tried to escalate, no escalation process. stuck in a catch 22 for £125 they agreed to pay back but can’t because I did not sign! (which i did)

Embarrassing bank and ridiculous managementI highly discourage anyone from using HSBC. Their phone customer service is completely inefficient. Making an international wire transfer has become impossible: their protection system blocks every single transaction, forcing you into endless phone calls. Not even NASA has this many useless restrictions. I can't wait to close my account. Terrible service.

Excelent service în Hsbc Kidderminster branch, strongly recommended for an account and savings.