The Hyde Group Reviews 

I am disappointed that I have had Hyde out three times. They have yet to complete a satisfactory repair

I have very recently had two different contractors do work in my flat,I have been happy on both occasions.They have been polite, looks like they have done a good job, extremely happy with the way they cleaned up after themselves.
Not sure of the exact dates,it was last month.

Very kind and helpful it was a pleasure to have the engineer to my house

⭐☆☆☆☆

Extremely disappointed with the service and communication from Hyde.
Our lift has been out of use and turned off for weeks, and this is regular causing ongoing disruption and inconvenience. Despite raising the issue and it progressing through the complaints process to Stage 2, the communication and handling of the repair has been very poor. 3 of the lifts 4 blocks in our estate have been broken for a long time, so this isnt a isolated issue.

I was given a named point of contact, but despite calling multiple times and leaving messages requesting a callback, I have received no response. I have also repeatedly been given repair dates and updates, only for these not to happen, leaving me constantly chasing for information rather than being kept properly informed.

After waiting since April for the repair, the lift was eventually attended to, but after the repair it jolted badly when used and they came back and turned into off within hours. We've been waiting on parts, then they claimed the wrong parts were ordered, then we were waiting on different parts, now again we've been waiting on different parts. Each time you have to wait been 7days and 4 weeks for the parts to be delivered as they claim the parts come from Spain.

A housing provider should provide clear communication, realistic timescales, and repairs completed properly. Unfortunately, my experience has been ongoing delays, missed commitments, poor communication, and a lack of confidence that this matter is being handled appropriately.

From my experience Hyde agents are encouraged to lie/hide the truth to stop Customer calling or complaining. Wouldn't recommend.

Punctual friendly respectful staff

The 2 plumbers did a very satisfactory work and were very professional

Glassworks ! Always friendly , and Professional . Doing there job well

Tony at Glassworks is brilliant ! Sorting out my sagging to my front door. Always use the Professionals for jobs . Because this is there daily job

The plumber was quick and efficient and no mess was made

Very satisfied come in right time do a nice job very kind person and patient
Look after me so well
Tank you

The guys are amazing extremely helpful.

Thank you 😊

Excellent service as always .
Thank you very much.
Mr M Gibson.

The plumber was very polite, friendly,

The estate NO keeps sending moaning letters about nothing but doesn't respond to issues effecting the whole estate. For example recent camera installation by the scam private parking enforcement - no letter to the residents about how it is going to work - absolutely nothing!!
Now many residents have been getting parking charges for their car they park in the garage they rent from Hyde - the landlord of the estate!!
Carers are getting parking charges for visiting residents they look after. Community transport are refusing to drive onto the estate.
Even couriers are hesitant to drive into the estate. Complete shambles. Although we've become accustomed to that sort of thing...
And any money raised ISN'T even going to be reinvested in our dilapidated estate..!

⭐☆☆☆☆ | New build, same old problems — unresolved issues and poor management
Resident since 2023 | New build property

I moved into this brand-new Hyde Housing property in 2023. Six months later, issues began that still have not been properly fixed, despite countless reports and promises.

1. Severe and ongoing pipe noise
Around 6 months after moving in, loud, constant noise started coming from the water pipes. It sounds like vibration, humming, and banging that travels through the walls and floors. I have reported this more than 10 times — and I am not alone: multiple neighbours have complained about the exact same issue. Yet to this day, no proper diagnosis or permanent fix has been carried out. This is a new build; such defects should not be ignored for years.

2. Communal doors — loud banging and tampering
The main entrance doors are supposed to have soft-close mechanisms, but instead they slam shut with a loud, heavy bang every single time. I have repeatedly asked maintenance to adjust them. Each time they do, the settings are soon changed back, and the slamming returns. It is clear the doors are being tampered with — yet Hyde has put no measures in place to stop this or secure the adjustments.

This noise is unbearable: it disrupts sleep, causes stress, and for me personally, triggers my asthma and affects my breathing. It is not just an inconvenience — it impacts my health and right to quiet enjoyment of my home.

I expect far better from a housing association managing a new build. Issues reported repeatedly should be investigated properly, fixed for good, and protected from being altered again. Right now, it feels like complaints are logged but not acted on.

I urge Hyde to:
✅ Carry out a full inspection of the pipework to find and resolve the noise
✅ Fit proper, secure soft-close mechanisms or locks on the doors so they cannot be tampered with
✅ Take responsibility for these defects and provide clear timescales

Until then, I cannot recommend Hyde services or First Port there managing agent team

Gert job dun at my flat

Repairs completed by a professional worker. Didn't have to wait long for appointment and the booking was quick.

Currently working with Amanda on a property we love. So far, she has been attentive, responsive and so helpful!
Mark who is part of their financial qualifier panel has also been great.

The guy was brilliant ,friendly and helpful

My experience with this joke of a company is getting more and more awful by the day.
In the span of 2 years they raised my service charge, which I consider more of a donation since no bloody service has ever been provided - from 17 to 172 pounds for no reason whatsoever. Since apparently this isn't enough, last month they charged 240 pounds with no explanation.
So far I've contacted them 5 times and no one bothered to refund my money.