The Hyde Group Reviews 

My review is about village heating am shocked really one of village heating engineers came to my mums house to repair boiler wasn’t able to fix it he came twice then he said he’s new to the company just months with the company but the company is shit bla bla not a good company to work for , to be fair i see new engineers every other week company must be shit for people to keep leaving…..now reason why am making this review this village heating guy told my mom he can do the repairs private as long she willing to pay because village heating is shit company I thought this guy must be mad asking my mom for money to fix her boiler even though you said you just started working with them we told him we’ll think about it
Completely disappointed

contact them 2 weeks ago to report a communal repair, got the reply " I have sent over your case and details to the neighborhood team and requested the team to look into this for you and provide an update "
... 2 weeks on still waiting... !!
Decided to cancel direct debit and no further payment , done !

Thanks guys for turning up so quickly for us!

I am writing this out of pure desperation and anger. For the last four months, my family has been forced to live in a severe, hazardous mouse and vermin infestation managed by Hyde Housing. Despite constant complaints, they send contractors who do the bare minimum, and now mice are actively crawling inside my children's beds.My daughter is autistic, vulnerable, and has no sense of danger. She recently handled mouse droppings and has now been rushed to an out-of-hours medical clinic with a severe high temperature, a fungal/urinary infection, and continuous vomiting. Doctors are highly concerned about dangerous rodent-borne illnesses like Leptospirosis.Worse, this is the second time Hyde's neglect has put her in the hospital. Weeks ago, their pest control contractors emptied our storage into the bedroom to find mouse holes and left the dangerous mess behind. Because of this hazard, my autistic daughter dropped a heavy piece of luggage on herself and was hospitalised because she couldn't move her arm.Hyde has formally rejected letters from our doctor requesting basic safety adjustments under the Equality Act. They refused to install safety locks on the kitchen doors and lower cabinets to protect her from sharp knives and washing chemicals. They also refused to soundproof the windows for her severe sensory sensitivities.Hyde Housing is failing their legal safeguarding duties under the Children Act. They are actively forcing a disabled child to live in a life-threatening, disease-ridden environment. They ignore formal complaints, ignore medical evidence, and ignore the safety of children. Absolute disgrace.

Not a Hyde tenant (thank goodness) but that also makes it impossible to contact them as there are no phone options if you aren't a customer, no emails are replied to even if you include the word "complaint" in it several times, and a reply to this same issue on another review site for the reply "call us on..." When this is explicitly the number that is for customers only and the recorded preamble says they are only dealing with emergencies.

Oh, and you can't visit the office, about ten minutes away from me in Peterborough, because that's by appointment only, which is impossible to make.

Meanwhile the landscaping that I'm sure their tenants are paying to maintain in their service charge goes month after month untouched with thorny brambles encroaching through, over and under the fence into my garden.

An absolute comedy situation but I've more sympathy for some of the similar uncaring attitudes they exhibit to actual tenants of theirs among these reviews.

Hyde - if you reply, please include a method to make contact - a phone number I CAN use, or an email address that WILL reply (or reply to the emails I've already sent). Don't, please, say call the customer number or use the email addresses on your website.

Work man done all he could , and I’m Satisfied with job, I can Recommend all the work men I have had 100% for any work they done for me

Excellent service from electric man and fitted fan in quick time

The entire process was made so smooth and easy by Hyde. We love our property and would recommend this building and company for sure. The lovely Nadia was so brilliant and communicative, always kept us well informed and was always there to help. Thank you so much

Two contractors did a clean and tidy job. Was good to be able to open my windows again. Thank you.

The agent were professional

I had my windows repaired by Hyde groupe the contractor did a great job.

Excellent service, appointment was dealt with quickly and simply . Kept up to date throughout. Explained what needed to be done, service was provided in time specified. The repair person was knowledgeable, efficient, friendly and professional. Exceptional service that I have come to expect.

Where polite and arrived within time frame allotted and very professional

I am approaching my 10th year of being a tenant of Hyde and the previous 9 years they have been faultless. Pre April I was given my annual rent increase but this year I have also had service charges applied. I live in a semi detached house and all the breakdown of the service charges implicate that of someone living in a flat with communal areas or someone living on a private road. Over the whole tenancy Hyde have never came to our property or anywhere near it to carry out these works. Tree cutting there are no trees near me. Grass committing I cut my garden and the council grass my self. Bin rental, I annually pay for my green bin myself and my other bins are part of my council tax. I took this service charge letters in good faith knowing that when I report it to Hyde they will clearly see it is a mistake and get rid of it. Nope been through 2 stage complaint process and they still think it’s viable to charge me for services I am not receiving. I will be disputing with ombudsman because I know legally this is incorrect. Anyone else having the same issue with service charges implicate from Hyde? Keep a look out online I will be making a thread to help you get them w removed, you shouldn’t be paying for services that you don’t receive and they have no right to charge you them regardless if they say it’s part of your “estate” your boss has he car mot’d each year. Do you have to pay for it because it’s part of work being open so he can get to work…. Hyde are a joke. Oh and if you ask for invoice proof they want to charge you £100 and the invoice don’t detail your property anyway

I am a single mother with a 10-year-old child.My property has no heating and no hot water.I contacted the emergency line, was given a four hour window, then called back and told it is not an emergency.When I challenged this, I was told emergency priority only applies to newborn babies, disabled, and elderly residents.Leaving a child in freezing conditions for 48 hours does not meet the criteria apparently that is a safeguarding issue.Your emergency criteria excluding children is unacceptable.I require urgent resolution today, not Monday.

The engineer was professional and had clear communication skills.
10 out of 10 for customer service.

repair was done very quickly and efficiently

the repair was repaired and he found the problem very quickly and easy and he knew his job and he done a good job .

After waiting 8 monthes for my mould and boiler to be fixed , the plasterer came in and fixed it for me there and then ! So happy and now my rash on my face has finaly gone , he was brilliant ! Thank you so much