The Hyde Group Reviews 

1.532
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Had issues in past. Repairs not always carried out in a timely fashion. But this time Liam, came to sort out plumbing issues and provide Ist Class Service. Kitchen Taps and Under sink piping rep... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very efficient communication. We were made aware about next steps and what needs to be in place to achieve the final goal. The process from the beginning was very smooth. Friendly team, Savjem was... Toon meer

Beoordeeld met 1 van de 5 sterren

Can only say what I've seen.... 2yrs max warranty on all plumbing and you'll be lucky if it lasts that long from what I've seen at they're YAPTON site.... two separate customers told plumbing isn't co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was really pleased with my recent repair request for Hyde Housing. I didn’t expect the issue to be addressed so quickly after I reported it. The handyman who came was absolutely fantastic; he was p... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huisvestingsautoriteit
  2. ook in
  3. Woningbouwproject

Over The Hyde Group

Geschreven door het bedrijf

We’re Hyde - we're here for our customers, and we're here for good. The Hyde Group was established in 1967 to provide homes for those left behind by the market and since 1988, we've proudly been building quality homes. Our mission is to provide homes and communities that people are proud of. We own and/or manage 130,000 homes and provide neighbourhood services to about 350,000 people. The quickest way to manage your home is through MyAccount, sign up on our website.

MyAccount

Geschreven door het bedrijf

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MyAccount is the quickest way to contact us.

Contactgegevens

4,0

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(1.532)

320 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

After waiting 8 monthes for my mould…

After waiting 8 monthes for my mould and boiler to be fixed , the plasterer came in and fixed it for me there and then ! So happy and now my rash on my face has finaly gone , he was brilliant ! Thank you so much

14 mei 2026
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Antwoord van The Hyde Group

Hi Kim, we’re so grateful for your review - thanks for sharing your experience. Many thanks, Leah.

Beoordeeld met 5 van de 5 sterren

I find Hyde do their best for their…

I find Hyde do their best for their tenants and strive to sort out any issues as they arise. Thank you Hyde.

13 mei 2026
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Antwoord van The Hyde Group

Hi Karren, we're so happy to hear this! Thank you so much for your review. Many thanks, Leah.

Beoordeeld met 5 van de 5 sterren

It was an emergency plumbing job

It was an emergency plumbing job, he came really quickly was polite, tidy and very professional. Absolutely no complaints

11 mei 2026
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Antwoord van The Hyde Group

Hi Anushka, that's great to hear! Thank you for your 5* review. Many thanks, Leah

Beoordeeld met 5 van de 5 sterren

Done a good job

5 mei 2026
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Antwoord van The Hyde Group

Hi Beatrice, that's great to hear. Thank you for taking the time to leave your review. Kind regards, Louise

Beoordeeld met 1 van de 5 sterren

Did not attend

Your workman failed to arrive to carry out the work, despite us rearranging our work schedule to be present. Not pleased.

30 april 2026
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Antwoord van The Hyde Group

Hi Dorothy, I'm sorry to hear this and can see how frustrating it must be. If you haven't already done so, please contact us on 0800 3 282 282 or through MyAccount so we can get this resolved for you. Many thanks, Leah.

Beoordeeld met 5 van de 5 sterren

I was very happy with my repair

I was very happy with my repair, your colleague found that my extractor fan had possibly never worked properly. He rectified it and all working normally at last. One very happy tenant.

30 april 2026
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Antwoord van The Hyde Group

Hi Sue, I'm so pleased to hear that you were happy with the repair. Thank you for your review. Many thanks, Leah.

Beoordeeld met 5 van de 5 sterren

A builder come to look at the wall in…

A builder come to look at the wall in the front off my house that has collapsed
From when he come took pictures and with that he booked an appointment to repair the wall. Two weeks later the wall was done and the builder was brilliant . Very happy.

1 april 2026
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Antwoord van The Hyde Group

Hi Isabella, we're so happy to hear that our workman provided such a great service. Many thanks, Leah

Beoordeeld met 5 van de 5 sterren

The guy that come to my home was…

The guy that come to my home was professional, did the job, and cleaned up his mess.

20 april 2026
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Antwoord van The Hyde Group

Hi Hinda, that's great to hear. Thank you for your 5* review. Many thanks, Leah

Beoordeeld met 1 van de 5 sterren

Issuing Illegal Parking Fines

This company have contracted with UK Car Park Management Ltd who have installed a camera and are now issuing parking fines to anybody entering the land behind some social housing in Elm Grove Southsea with no consideration of others who have a right of way over the land. No way of contacting them by phone and they don's respond to emails.

30 januari 2026
Review zonder uitnodiging
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Antwoord van The Hyde Group

Hi Tim, I'm sorry to hear about this. Please could you try calling UKCPM on 0345 463 5050. You can also contact them via their website www.uk-carparkmanagement.co.uk/contact-us.

If you're still not able to reach them, please contact our customer service team on 0800 3 282 282. Kind regards, Louise

Beoordeeld met 5 van de 5 sterren

I recently had some workers repair my…

I recently had some workers repair my kitchen cabinets, and I’m really pleased with the results. They were professional, punctual, and paid great attention to detail. The quality of their work exceeded my expectations, and they made sure everything was clean and tidy before leaving. I would definitely recommend them to anyone looking for reliable and skilled workmanship.

27 april 2026
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Antwoord van The Hyde Group

Hi Dyar, that's great to hear. Thank you so much for taking the time to leave your review.
Kind regards, Louise

Beoordeeld met 5 van de 5 sterren

Friendly staff and done in a good time

Friendly staff and done in a good time. Plastering was done yo a high standard

24 april 2026
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Antwoord van The Hyde Group

Hi Joanna, that's wonderful to hear. Thank you for your kind review - it really helps to know we're providing a good service. Kind regards, Louise

Beoordeeld met 2 van de 5 sterren

They take long hours to pick your call…

They take long hours to pick your call and at the end of the day they don't solve they issue or be helpful in anyway .. Been going on for days whenever I call

21 april 2026
Review zonder uitnodiging
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Antwoord van The Hyde Group

Hi Ruby, I'm sorry to hear this. If you haven't already done so, do consider downloading the MyAccount app so that you can report any repairs or issues there without needing to wait on the phone. All the details are on our website. Kind regards, Louise

Beoordeeld met 4 van de 5 sterren

I am satisfied with the work done and…

I am satisfied with the work done and tradesman was a nice guy. Had a few communication problems with Hyde in terms of getting the work done but it happened in the end, it took to long to get sorted and caused a lot of frustration and loss of money from taking time off work to be in for tradesman, O nly for them to not have parts or the trade man's being given wrong info of the works to be done.

19 maart 2026
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Antwoord van The Hyde Group

Hi Ricardo, I can understand that this process must have been very frustrating, but we're grateful for your patience and very pleased to hear that the work was completed to your satisfaction in the end. Kind regards, Louise

Beoordeeld met 1 van de 5 sterren

Utterly DISGUSTING Company to deal with!

I literally cannot comment enough on what an utter disgrace this company is. They do not reply to complaints, their builds are the shoddiest, cowboy new builds in the country and if you buy from them you’ll spend years correcting their mistakes.
They simply DON’T CARE!
Not only that - ANYONE in product quality is too scared to pick up a phone and actually take a phone call from someone - probably because they couldn’t employ enough staff to deal with the volume of complaints they receive!
To list a few of the problems I’ve had…
Leather jacket infestation present in the turf before installation.
Patio cracking and separating
Kitchen units falling apart.
Extractor fans not connected in the loft space
Kitchen extractor fan screwed into the cupboard sides?
Downstairs toilet leaking and fitted so close to the wall it can’t be worked on.
Windows falling apart
No drainage from en quite shower
The list goes on! They take no accountability, and their customer care is non-existent!
Avoid this lot like the plague!

21 april 2026
Review zonder uitnodiging
Logo The Hyde Group

Antwoord van The Hyde Group

Hi Craig, thank you for providing your details. I've now spoken to our Product Quality team who will be contacting you to discuss the issues you've raised. Kind regards, Louise

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