Being using HSD for a couple of years now for mainly the Gardening supplies. Can't fault them in anyway prices and bulk deals are spot on. The delivery is exceptional always on time. Had one query... Toon meer
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Lees wat reviewers zeggen
This is a first class honest Company and I would recommend them. My Fly Killer arrived with a broken tube so they sent me two tubes which I received next day, Unfortunately there was more damage (... Toon meer
Simple and easy transaction. It was reassuring to have my order reviewed given I was ordering something I would normally get from a chemist. I found it easier to order what I needed online rather than... Toon meer
Bought 20l XP Mould & Algae remover really good price including delivery. I use this twice a year on patio, driveway, garden furniture, conservatory roof and plastic etc. Does what it says and inhib... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
One of the UK's largest online retailers, HSD Online has over 15 years' expertise in washroom supplies and appliance, heating, pest control and more. We pride ourselves in providing our customers with unbeatable prices, fast delivery and most importantly, a service that is second to none. Visit our website or call our friendly, UK based Customer Support Team today!
Contactgegevens
HSD Online, Tayson House, Methley Road, WF10 1PA, Verenigd Koninkrijk
- 0800 091 31 71
- sales@hsdonline.co.uk
- www.hygienesuppliesdirect.com
4,6
Uitstekend
13K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Product damaged twice on arrival - but 3rd time lucky
EDITED - eventually my product did arrive, we have used it in our Vax and it’s done a great Job on our carpets. The pee smell has gone finally, which the vax platinum Liquid wasn’t able to do.
That’s why I’ve amended from a 1 to 3 star.
(ORIGINAL)
Interesting to see the last bad review on 1/8 regarding customer being told by courier his delivery didn’t arrive, then to be told it had been damaged.
Well….
My cleaning shampoo was being delivered by Amazon via HSD, didn’t turn up for 2 days, then they informed me when I rang it had been damaged.
Ok not the end of the world, so they send it via DHL instead.
After 3 days of no delivery I phone DHL. They have also damaged it!!!
I’ve never heard of anything like this, it’s a bottle of shampoo how does it keep getting damaged!
Odds are probably higher that I get struck by lightening.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Hygiene Supplies Direct (HSD Online)
Good afternoon
We would like to thank you for taking the time to edit the star rating on Trust Pilot. We are extremely sorry that the order was not delivered as expected. We understand that, on two occasions, the parcel was damaged in transit. We can see the order finally arrived with you on Thursday 21st August and we have processed a £10 refund for the inconvenience.
Kind regards
Excellent delivery & customer service
Initial order was seamless and quick delivery.
I had an issue with the product and the customer service was excellent.
One of the best companies I have dealt with.
9 augustus 2025
Review zonder uitnodiging
Always a quick delivery after I realise…
Always a quick delivery after I realise I’ve run out of hot tub chemicals
12 augustus 2025
Excellent Prouduct
I ordered the product and it arrived the next day .
We will be ordering again.
It is very good for my laen and a very pleasent smell
5 augustus 2025
Great company to deal with quick and…
Great company to deal with quick and free delivery on everything. Really important.
4 augustus 2025
Very quick delivery and left securely…
Very quick delivery and left securely at our property. Very happy with the service
4 augustus 2025
Kennel cleaner order
We ordered directly for the website on a Friday, with next day delivery. When it wasn't delivered by Monday I contact HSD told the courier has lost the shipment and a replacement order had will be sent for next day delivery. A week later nothing has been received. Contacted HSD and I was told that the courier had damaged the order and a replacement could be sent but not until the following Monday, Despite advertising delivery by Saturday on the website. When I requested a refund as I could order elsewhere I was met with sharp attitude from customer service.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Hygiene Supplies Direct (HSD Online)
Good afternoon
We sincerely apologise for the problems you have experienced with your order and for not delivering as notified. As a company, it is essential that our courier service is reliable and provides the service that you expect, so we are very sorry that expectations were not met on this occasion. We understand that this reflects badly on our company and we completely understand any feelings of disappointment. We would like to confirm that we have refunded the purchase and, once again, apologies for the inconvenience clearly caused to you.
Kind regards
On time delivery
11 juli 2025
Honest description of item
Honest description of item. Well priced and delivered on time.
11 juli 2025
Very prompt delivery
11 juli 2025
Excellent first class
11 juli 2025
Article does exactly what it is…
Article does exactly what it is supposed to do. Excellent company to deal with. Prompt service.
Would definitely buy from them again
10 juli 2025
Good experience
Following advice given by member of their staff I ordered 2 replacement fly killer lamps for a fly trap I had previously purchased from them.
The lamps arrived quickly.
A good company to deal with.
9 juli 2025
Excellent service as always.
2 juli 2025
Great transaction
Great transaction. Delivered on time. Kept in touch throughout. Would highly recommend.
1 juli 2025
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