IgluSki Reviews 

Paul was an absolute pleasure to deal with He is extremely efficient, knowledgeable, responsive and very professional. Would be happy to deal with Paul for all our future ski trips. An asset to Iglu Ski

Responsive , friendly, knowledgeable and efficient customer service from Jack. Thank you

Staff reliable and helpful when booking a holiday. Quick response and easy to talk to a member of staff .

The contact I had with Joe, was excellent. Great customer service. He listened to all our requirements and managed to find us our perfect Christmas Ski package. Great knowledge of the area, able to advise etc. Fully recommend.

What a big let down after a wonderful holiday.
I am still waiting refund from 2nd April all I get is empty promises.
Your loss as won't be booking Xmas and new year with you now.

prompt response - good deal and pleasant agent to deal with . Altogether a great experience . Thank you Paul

Leo went above and beyond to find our ski holiday for our group . Happy customers of igluski for many years

We booked for 4th year in a row. Leo was super helpful as usual.

Noticed that the snow conditions in the Alps were very good for late season. So was looking at IgluSki website and noticed some really good deals. Called their office and ski holiday team; spoke with Adam who confirmed all the details were correct and then booked it. We have previously stayed in hotels, but this was a Chalet holiday and it was exactly as shown online, very comfortable, our chalet host was a super cook and the skiing was great. Looking forward to next season.

Whilst we enjoyed an excellent week of skiing at Les Menuires, and our room, location and pool at the Higalik Hotel were good, with regret we were disappointed with the Telemark Restaurant. The limited half board menu meant there was very little choice, particularly for vegetarians and children. It was the same vegetarian and fish options, and the same four options on the children’s menu, all week. As the week went on, the starter options were reduced to just two, which were repeats. So my wife and our children had the same meal several times during the week. As a vegetarian my wife was reduced to having two starters as an evening meal. This is not what we were expecting and no attempt at alternatives was offered.
The service in the Telemark Restaurant was also very slow, particularly on the 4th of April and the 9th of April. On the 9th we took our table at 6.45pm, and at 9pm we were still waiting for our desert to be served. We bought our complaint to the attention of Higalik reception, and to Crystal by email, on the morning of the 10th, which should have been enough time to arrange an alternative vegetarian option for the evening of the 10th. Sadly this was not the case. In short, with regards our evening meals at the Telemark, we did not get what we paid for. On our return we have written again to the Higalik Hotel, and await a response. We would be wary of booking a ski holiday on a half board basis in future. As for Iglu, their service in the run up to our holiday was good (tip: if there is no financial incentive to do so, to help spread the cost of your holiday, don’t book your lift passes when you book your holiday, add them to your booking a couple of weeks before departure). We did have a bit of a farce with TUI, as the seat allocation software split our family of five into three groups, leaving an 8 year old with no adult. This was resolved by the gate staff and flight crew shuffling other passengers around. Apparently it is against safety regulations for under 12s to fly without adult supervision, so why split the group up? Other than that we had a great trip, and would recommend Iglu, Crystal and Les Menuires.

Excellent service, Paul was extremely helpful in making sure all details were covered and correct as per our request, thoroughly double checked everything and made the booking very easy and straightforward for us.

I have booked many ski trips through IgluSki and have never been disappointed. The service provided by the specialist team is first class. In this case, Paul Eastin was exceptional. Professional, knowledgeable and friendly, he made several suggestions designed to improve our experience and found what was nothing short of a brilliant holiday. The location, accommodation, facilities, food and skiing was again superb. Will with certainty book through the company again next year.

very helpful, responsive and accommodating to our needs

I contacted Iglu and Leo rang me back the same day, came up with some quotes and emailed the information for me to look at, he followed up with a call the day, I asked him to. Christian also was very helpful when I rang and augmented Leo's fine work.

I was very pleased with Iglu. The booking process was good and the support offered from the team was excellent. When I had questions, these were resolved promptly. The accommodation was as advertised and good quality. We have had a super holiday. The box of wine on booking was a nice gesture.

Excellent communication. Prompt response on all queries. Very friendly and great team of people.

Iglu Ski rely on another company Crystal Ski who were totally unresponsive all vacation on any messages sent to their prescribed SMS number.

We use iglu for cruises and now we have used them for ski holiday. Their expertise is most welcome and Ben was really helpful whilst we were choosing the best resort for us.