Great product. Heats the room well, warm and cosy. Bio fuel lasts much longer than 4 hours if not fully open Delivery very efficient. Wrong colour was delivered but Excellent service and correct col... Toon meer
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Lees wat reviewers zeggen
Great service, very quick delivery, super easy to install, easy to start and great safety instructions. The Ledbury, large logs and chimney work fabulously well together and all great quality. When li... Toon meer
We purchased this fire last year. It is fantastic. It gives off great heat, simple to assemble and easy to pour in fluid. Only issue we can sometimes can have is the close hatch can get stuck, so be c... Toon meer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contactgegevens
20-22 Wenlock Rd, N1 7GU, London, Verenigd Koninkrijk
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love my Haworth Bioethanol Stove
I love my Haworth Bioethanol Stove.
I really adds to the atmosphere in my living room. Gives off so much heat I can turn off my central heating after it’s been lit for a while. It’s very well made great quality.
15 november 2025
Antwoord van Imaginfires
We are thrilled to hear the Howarth fire is keeping you warm and cosy.
Really like the fire and good customer…
Really like the fire and good customer service but 1 litre doesn't last more than couple of hours. It's a shame won't burn for longer or have a bigger tank to allow to add more fuel as nice to have on longer than 2 hours before having to wait to cool before can refuel.
20 november 2025
Antwoord van Imaginfires
Apologies you having problems with the burning time. Can you please email us with a photo of your set up to support@imaginfires.com
FIRST CLASS SERVICE AND FAST DELIVERY…
FIRST CLASS SERVICE AND FAST DELIVERY VERY HAPPY WITH THE ITEMS AND WOULD FULLY RECOMMEND THIS COMPANY
28 november 2025
Antwoord van Imaginfires
Delighted to hear you're happy with the product and service thank you.
Good product at good sale price
Good product at good sale price. Easy to set-up. Looks good and gives off heat too!
20 november 2025
Antwoord van Imaginfires
Thank you for your review.
Really good company to deal with
Really good company to deal with.
Delivery company damaged the first one in transit. They got it picked up and sent another out asap.
Would defo recommend, fire is great. Thanks
20 november 2025
Antwoord van Imaginfires
Glad we were able to sort out the problem quickly and you are enjoying your fire.
Antwoord van Imaginfires
Thank you.
The fires from Imaginfires are amazing
The fires from Imaginfires are so well made and pack a real punch. They throw a lot of heat out and are very simple to control by opening or closing the vent. We have just bought some forest fruit fuel and it leaves a lovely scent. All orders are delivered promptly and safely.
27 november 2025
Antwoord van Imaginfires
Thank you for a glowing review! We're thrilled you're enjoying the look warmth and service.
Absolutely fantastic service
Absolutely fantastic service. We’d ordered a fire then realised it was going to be far too small. Contacted them via email (phone calls were unsuccessful) great communication and the bigger fire was delivered and the original collected for no extra charge. Fire is lovely and we are very very happy with it. Would highly recommend.
27 november 2025
Antwoord van Imaginfires
So glad our customer service team we're able to sort your exchange quickly and your fire is keeping you warm and cosy.
Your customer service team Brenda &…
Your customer service team Brenda & Mel has been very helpful and responsive with my order. Unfortunately the delivery service has been disappointing. The delays of my fires & delivery affected my overall experience. I hope this can be improved?
Would recommend imaginfires and Would purchase again from them.
19 november 2025
Antwoord van Imaginfires
Apologies for the poor service you received from the couriers. Glad we were able to get the fire to you. Thank you for recommending us.
Antwoord van Imaginfires
Apologies you have not received your order can you please email us at
support@imaginfires.com and we will have a look for you.
incorrect order sent ...
incorrect order sent .... sorted out immediately with wonderful customer service actually got to speak to a person would definitely recommend... fire is amazing
19 november 2025
Antwoord van Imaginfires
Glad to hear our customer service team were able to help to solve your problem quickly. Thank you for the 5 star.
Lovely new fire it's better than my…
Lovely new fire it's better than my central heating and keeps the place warmer ordering was simple and fast the fire is built really well delivery was very good also credit to the firm with these fires.
26 november 2025
Antwoord van Imaginfires
Wonderful to know you are happy with the Hampton fire and our service. Thank you for choosing us.
Absolutely love this fire
Oh my goodness, why didn’t I buy this fire before? Yes the fuel can be a little bit expensive but it really does heat up my conservatory, they are addicted to it and probably need to use it slightly less. I’m looking forward to having it on over Christmas and impressing all my visitors, people that I’ve seen it so far I’ve already bought it I believe as well.
16 november 2025
Review zonder uitnodiging
Antwoord van Imaginfires
Thank you for your enthusiastic 5-star review!
We are thrilled to hear that the Globus fire is heating your conservatory so effectively and that you are enjoying it so much. It is the greatest compliment that your visitors have been inspired to purchase one too!
We wish you a cozy festive season and hope the fire makes a wonderful backdrop for all your Christmas gatherings.
Antwoord van Imaginfires
Thank you for the 5 star.
Purchased the Christmas scent biofuel
Purchased the Christmas scent biofuel. Gives the room a lovely scent that lasts for a long time after burning finishes.
25 november 2025
Antwoord van Imaginfires
Happy to hear you are enjoying the Christmas fuel.
Really great product and excellent…
Really great product and excellent customer service.
18 november 2025
Antwoord van Imaginfires
We are thrilled to hear that you are enjoying your Arlington fire and that you received excellent customer service.
Had a small problem with the fire,but…
Had a small problem with the fire,but it was resolved quickly would recommend them excellent customer service
14 november 2025
Antwoord van Imaginfires
Happy we were able to sort out the problem with your fire quickly. Thank you for the 5 star.
Part of my order did not arrive
Part of my order did not arrive. When I contacted ImaginFires I was told it was out of stock, despite showing as in stock when I ordered.
The item was not due back in until 3 months time, but if I hadn't contacted customer support I would not have been told this at all.
Edit: Full refund received for the logs before posting this review. I should have included that
24 november 2025
Antwoord van Imaginfires
Apologies for the confusion and the mix up. We have processed a full refund for the ceramic logs and are working to improve our systems to prevent this from happening again.
Really pleased with my Hampton Black…
Really pleased with my Hampton Black bio fire , looks amazing! Also the
Bio Christmas scent 12 pack smells great , was all delivered on the right date and time ,
10/10 thank you very much , will highly recommend your company to friends and family.
23 november 2025
Antwoord van Imaginfires
We're thrilled you love your Hampton Black bio fire and the Christmas scents. We appreciate you mentioning the smooth delivery time, too!
Thanks for choosing us, and thank you for highly recommending our company
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