Electric fire arrived next morning after ordering and well packaged. There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam... Toon meer
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Lees wat reviewers zeggen
Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Onl... Toon meer
Bedrijf heeft geantwoord
Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Toon meer
Bedrijf heeft geantwoord
Original fire lights stopped working just after guarantee ran out. No replacent lights are sold. However, support was understanding and gave discount for new purchase. Time will tell if this one last... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fireplace World
Geschreven door het bedrijf
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Contactgegevens
St Thomas Road, HD1 3LF, Huddersfield, Verenigd Koninkrijk
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,7
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I purchased a bio ethanol burner
I purchased a bio ethanol burner, but unfortunately I didn't feel it was suitable for our fire. First class after sales collected and refund in the process. Thank you 😊
6 oktober 2026
Electric fire arrived next morning…
Electric fire arrived next morning after ordering and well packaged.
There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam Helios) so substituted my own.
6 oktober 2026
Satisfactory product with good delivery
1 oktober 2026
Excellent Service
I purchased a fireplace suite and it was delivered quick and in perfect condition. It is great quality and looks exactly as advertised on the website.
I would highly recommend this company if you're looking to purchase a lovely fireplace suite.
16 oktober 2026
Review zonder uitnodiging
Even though i had to wait a short while…
Even though i had to wait a short while for delivery as my item was out of stock, it was delivered when i was told it would be and communication was excellent and i love my little fire.
19 september 2026
Very speedy delivery and aftercare…
Very speedy delivery and aftercare service was top notch
5 oktober 2026
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Really quick delivery and our fire is…
Really quick delivery and our fire is amazing. The only downside was the delivery company who just left the £500 fire on our doorstep without even knocking (I was in).
2 oktober 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for your feedback and review, we really appreciate it. We have provided your feedback to the relevant team. We apologise for any inconvenience caused.
Kind regards, Fireplace World
Excellent customer service …
Very efficient and when I had an issue resolved it immediately
1 oktober 2026
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Media wall and electric stove purchase
Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Only thing was during delivery the driver had no way of getting the pallet off the van - had to unpack it and then get builders on the street to help get it off. Something to feedback to the delivery company!
23 september 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your 5* review and for your kind comments. We have passed your feedback onto the relevant team and we do apologise for any inconvenience caused as that is not the service the couriers provide. The pre built media wall suites are normally removed from the delivery van using a tail lift.
Kind regards, Fireplace world.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Lovely fire
Lovely fire. We are really pleased with the style and finish. Looks great on our hearth. The log effect is very realistic and it is perfect for heating our room, especially this time of yesr, before the heating is on. Definitely five stars.
The next day delivery was a bonus and the delivery person was very helpful, polite and friendly.
1 oktober 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
The whole process was easy
The whole process was easy, was kept informed regarding delivery.
1 oktober 2026
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Adam Oak Beam, Hearth & Stove Pipe with Woodhouse Stove in Black
It came pretty quick, in 2/3 days!
20 september 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Great customer service
Great customer service. Goods arrived damaged (DPD driver being heavy handed we suspect). Immediate response to my email. New one arrived asap. Arranged for pick up of damaged fire the day after. Well done Fireplace World!
14 september 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for taking the time to write this positive review, we really appreciate it. We are very happy to hear that you are pleased with our service and your purchase once any issues were resolved. Thank you once again for shopping with Fireplace World
Fire lovely
Fire lovely. Assembly not great. 3 phone calls to customer services. All good in the end
30 september 2026
Antwoord van Fireplace World
Dear customer. We are pleased that the issues with your order were sorted out quickly for you and that you are now happy with your purchase. Thank you for your review and for shopping with Fireplace World
Great product and arrived when they…
Great product and arrived when they said it would
16 september 2026
Antwoord van Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the item. Thank you for shopping with us. Kind Regards, Fireplace World
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Fantastic to deal with
Fantastic to deal with. Ordered an Oko S5 bioethanol stove which was the cheapest anywhere online. I could choose my delivery date and the stove arrived right on time. Unfortunately it arrived damaged but i took pictures sent them to Fireplace world and within the hour they had arranged delivery of a new stove and collection of the damaged one. The new stove arrived within 2 days and was in perfect condition. The stove itself is absolutely fantastic and throws out more than enough heat to keep my 5m x 4m summer house very toasty.
Thank you fireplace world.
23 september 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received.
Please ensure your room size meets the minimum room volume Required which is: 63m3.
Thank you for shopping with Fireplace World.
Kind regards, Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
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