Fireplace World Reviews 

10.272
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Toon meer

Beoordeeld met 5 van de 5 sterren

Electric fire arrived next morning after ordering and well packaged. There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Onl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Openhaard- en kachelwinkel
  2. ook in
  3. Ketel- en verwarmingsdienst
  4. Woonkamermeubilairwinkel

Over Fireplace World

Geschreven door het bedrijf

At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.

With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.

On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.

Fast delivery and no quibble returns.

Fast delivery and free returns - Guaranteed!

At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page. Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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4,7

Alle reviews

(10.272)

796 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

Good service with fast delivery

30 september 2026
Logo Fireplace World

Antwoord van Fireplace World

Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World

Beoordeeld met 5 van de 5 sterren

Fantastic to deal with

Fantastic to deal with. Ordered an Oko S5 bioethanol stove which was the cheapest anywhere online. I could choose my delivery date and the stove arrived right on time. Unfortunately it arrived damaged but i took pictures sent them to Fireplace world and within the hour they had arranged delivery of a new stove and collection of the damaged one. The new stove arrived within 2 days and was in perfect condition. The stove itself is absolutely fantastic and throws out more than enough heat to keep my 5m x 4m summer house very toasty.
Thank you fireplace world.

23 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received.
Please ensure your room size meets the minimum room volume Required which is: 63m3.

Thank you for shopping with Fireplace World.
Kind regards, Fireplace World.

Beoordeeld met 5 van de 5 sterren

Great Co.

Very quick delivery fire fan excellent.

25 september 2026
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Antwoord van Fireplace World

Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World

Beoordeeld met 5 van de 5 sterren

Great looking fire

Easy to order fast delivery. Exactly what we wanted. Easy to install and llooks great
A fire with a really warm glow

16 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you for taking the time to share your feedback. We are so pleased that you are happy with your new order and that everything went smoothly with your order. Kind regards, Fireplace World.

Beoordeeld met 1 van de 5 sterren

All good in the end

Sorry made a mistake the first fire was damaged
But was quickly replaced and is looking good

24 september 2026
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Antwoord van Fireplace World

Dear customer. We are pleased that the issues with your order were sorted out quickly for you and that you are now happy with your purchase. Thank you for your review and for shopping with Fireplace World

Beoordeeld met 5 van de 5 sterren

Arrived with care absolutely stunning…

Arrived with care absolutely stunning would recommend to everyone

24 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you for taking the time to share your feedback. We are so pleased that you are happy with your order and that everything went smoothly with your order. Kind regards, Fireplace World.

Beoordeeld met 5 van de 5 sterren
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Antwoord van Fireplace World

Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.

Beoordeeld met 4 van de 5 sterren

Adam Corinth stove & Bioethanol Fireplace

Negatives first; the fireplace was poorly packaged, arrived in two separate boxes which the courier kindly placed in my dining room but, because the fire surround boxes weren't sealed or plastic strapped, the contents slid out and I have a photo of the box which the courier placed on my dining room floor. Fortunately, the contents were very well protected. I assembled the surround easily but I found certain areas didn't seal/connect easily and had to ask a neighbour to help by adding weight when screwing the barrel screws. The bioethanol fuel doesn't last long.
Positives; I bought this fire surround and fire package for my new home as new builds don't have fireplaces and the small dining room needed the cosy feel. The surround is a nice quality, looks great especially at night with the lights on. Delivery was good. The fire is a nice looking compact unit and is easy to use and throws out good heat when lit. Overall, a good affordable addition to my home.

5 oktober 2026
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Antwoord van Fireplace World

Dear customer. Thank you so much for your feedback and review, we appreciate it. Please note our items are packages securely with strappings and we can see the delivery image shows the boxes were fully sealed.
Please do contact our support team for any further advice regarding the bioethanol fuel, by emailing customer.support@fireplaceworld.co.uk. We are happy to hear that you are pleased with the quality of the order.
Kind regards, Fireplace World

Beoordeeld met 1 van de 5 sterren

I still haven't received this or a…

I still haven't received this or a refund to buy it again I needed it before I moved house so I'm gutted please respond

21 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you for your review. We sincerely apologise that you have experienced courier issues. Our support team had emailed you on 28/09 and have been waiting for a response. Please respond so that they can resolve this swiftly.
Kind regards, Fireplace World.

Beoordeeld met 5 van de 5 sterren

Easy to order came early

22 september 2026
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Antwoord van Fireplace World

Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World

Beoordeeld met 5 van de 5 sterren

Excellent comms, delivery and product

Excellent comms, delivery and product. Very happy - would recommend.

9 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.

Beoordeeld met 5 van de 5 sterren

Excellent product and fantastic service

Excellent product and fantastic service

20 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you very much for your 5* review and for your kind comments. We do appreciate you taking the time to post the review. Kind regards Fireplace world.

Beoordeeld met 5 van de 5 sterren

Excellent service

Very good service , delivery was great , product was as it said in web site

23 september 2026
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Antwoord van Fireplace World

Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.

Beoordeeld met 5 van de 5 sterren

Fantastic fire

Delivery was on my chosen day. Driver was fantastic but the product itself, we are absolutely over the moon with. Its over achieved expectations.

20 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.

Beoordeeld met 5 van de 5 sterren

Great price

Great price, very fast delivery and excellent product.

22 september 2026
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Antwoord van Fireplace World

Dear customer, Thank you for the kind review. We are really glad that you are delighted with the item. Thank you for shopping with us. Kind Regards, Fireplace World

Beoordeeld met 5 van de 5 sterren
Logo Fireplace World

Antwoord van Fireplace World

Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World

Beoordeeld met 4 van de 5 sterren

Every thing was prety good ecept for…

Every thing was prety good ecept for slight damage on inside of surround..with no damage to the outside its quite obvious this was done while in manufacture...mediocre to good product.

5 september 2026
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Antwoord van Fireplace World

Dear customer. Thank you so much for your feedback and review, we appreciate it. We are sorry to hear that. Please contact our support team on customer.support@fireplaceworld.co.uk if you require further help.
Kind regards, Fireplace World

Beoordeeld met 5 van de 5 sterren

Excellent service

Easy to order online, competitive prices of excellent quality fireplaces and speedy delivery *****

18 september 2026
Logo Fireplace World

Antwoord van Fireplace World

Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.

Beoordeeld met 5 van de 5 sterren

Easy to order and quick delivery

Easy to order and quick delivery. Good price for a good product. I haven't fitted these two radiators yet, but I bought one last year and it is very good.

18 september 2026
Logo Fireplace World

Antwoord van Fireplace World

Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.

Beoordeeld met 5 van de 5 sterren

Good product and delivered in time as…

Good product and delivered in time as stated. Happy with bio fuel stove.

9 september 2026
Logo Fireplace World

Antwoord van Fireplace World

Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.

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