Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Toon meer
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Lees wat reviewers zeggen
Electric fire arrived next morning after ordering and well packaged. There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam... Toon meer
Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Onl... Toon meer
Bedrijf heeft geantwoord
Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fireplace World
Geschreven door het bedrijf
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Contactgegevens
St Thomas Road, HD1 3LF, Huddersfield, Verenigd Koninkrijk
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,7
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Came on time and very happy with are…
Came on time and very happy with are new fire and surround. Great price and looks lovely
9 september 2026
Antwoord van Fireplace World
Dear customer, We really appreciate your lovely review. It is wonderful to hear that you are delighted with your purchase and our customer service. Thank you once again for choosing Fireplace World. Kind regards, Fireplace World.
Disappointed
Still wait for my spare part as fire surround cam locks
received damaged have now sent 3 emails had them
answered but then nothing.
29 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you for your review. We sincerely apologise that your purchase did not arrive in the condition expected. We appreciate how frustrating this must have been. We can see our support team have posted out another set of the fixings and have contacted you today to advise further.
Kind regards, Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Excellent service
Excellent service, fire arrived the day after we ordered it. Very pleased with it, the glow just brings the room to life in the evening.
9 september 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
gorgeous fireplace suit
gorgeous fireplace suit. It was delivered very quickly and was very easy to fit into my sitting room. It has changed the room completely in a very good way.
26 augustus 2026
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
The fire we ordered was damaged
The fire we ordered was damaged. Contacted customer services and they are one of the most unhelpful companies. Weren't willing to try and rectify the inconvenience this caused. Now awaiting the refund for a very expensive defective product which clearly does not get checked before being shipped out.
4 september 2026
Antwoord van Fireplace World
Dear customer, We would like to apologise again for the damage to item and for any inconvenience caused. I can see we have added a collected your item and we have processed the refund.
Kind regards, Fireplace World.
Brilliant Service from Fireplace World
Ordered and then delivered the next day. Tracking information received and a notification of a 2 hour time slot for delivery. Highly rate Fireplace World
26 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you for taking the time to share your feedback. We are so pleased that you are happy with your new item and that everything went smoothly with your order. Kind regards, Fireplace World.
Great!
Great price for this Acantha Orbit Stove that looks stylish with great remote functions and heats the room well.Easy to order online and promptly delivered by a 2 man team with clear communication on delivery slot.Roll on Winter!
15 september 2026
Review zonder uitnodiging
Antwoord van Fireplace World
Dear customer, Thank you so much for your kind feedback. We are very pleased to know that you are happy with the quality of your purchase and the service provided by our team. Kind regards, Fireplace World.
Order a part for my fire arrived very…
Order a part for my fire arrived very quickly
25 augustus 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
A great choice of fires
A great choice of fires. And they give you plenty of information about their products. Once I made the purchase they kept me updated and it was a fast delivery to. Big thanks to everyone.
31 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World.
Kind regards, Fireplace World.
After doing a lot off research…
After doing a lot off research fireplaces world was best price the surround & fire we wanted & also came as a package too came with in 3 days of ordering and is a beautiful fire & surround would definitely recommend this company 100 percent
3 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your review and for your kind comments. We are glad to see how happy you are with the fireplace and the service received. Thank you for shopping with us.
Kind regards, Fireplace world.
The product is fine, delivery slow
Edit following company reply:
You did indeed acknowledge my email after five hours (not four).
But I emailed you at 9am on the day it was supposed to be delivered, and you replied at 7pm, at which time I had been waiting home all day hoping the item would arrive as promised (it didn’t).
In your reply, all you said was it would be there ‘as soon as possible,’ not even providing a nominated day.
So your reply below insinuating it was resolved within four hours is simply incorrect, and you wasted my time.
As previously noted, I then had to email again the following day to ask for a refund, which you could have proactively offered considering I had already had to contact you.
Original review:
The product is fine, but I paid for next day delivery. Got no updates or communication as to whether it was going to arrive or not.
Had to email customer service a couple of times and they were slow to reply and not that helpful, I had to specifically ask for my £9.50 next day delivery fee back in yet another email (rather than them offering it) and they still weren’t clear about timescales.
1 september 2026
Antwoord van Fireplace World
Dear customer, We are very sorry that you were disappointed with your experience and apologise for any inconvenience caused. Your feedback is important to us and will help us improve the service we provide. We can see that our support team responded to your emails within 4 hours of receipt and provided the update from the courier swiftly.
Please contact our customer support team if you require any further assistance.
Kind regards, Fireplace World.
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
OKO s1 Fire. Great price and availability
OKO s1 Bi - ethanol fire is as good as the advertising states. Fireplace world sold this at a highly competitive price and despatched within 2 days of order. Only glitch was courier service were slow in getting delivery to my Highlands address. I contacted Fireplace World who were quick to reply and my delivery arrived a day later.
29 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Amazing customer service- definitely…
Amazing customer service- definitely recommend this company. Quick to respond to problem with order and rectified promptly
28 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Antwoord van Fireplace World
Dear customer, Thank you so much for your kind feedback. We are very pleased to know that you are happy with the quality of your purchase and the service provided by our team. Kind regards, Fireplace World.
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