Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Toon meer
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Lees wat reviewers zeggen
Electric fire arrived next morning after ordering and well packaged. There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam... Toon meer
Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Onl... Toon meer
Bedrijf heeft geantwoord
Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fireplace World
Geschreven door het bedrijf
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Contactgegevens
St Thomas Road, HD1 3LF, Huddersfield, Verenigd Koninkrijk
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,7
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick delivery and quality product.
15 september 2026
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Super fast delivery of an absolutely…
Super fast delivery of an absolutely fabulous fireplace!
25 september 2026
Review zonder uitnodiging
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Great product and very good service
The product range, the efficient ordering and delivery system were all first class. A minor problem with one part of our order was sorted swiftly and the item replaced without any resistance. Very impressed by this fair treatment.
3 september 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Very happy with our products delivered…
Very happy with our products delivered on time easy to assemble and great value for the money
31 augustus 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Beautiful first
Great customer support if needed my fire was to big i didn't measure replaced new one took the old one away and refunded me the difference amazing fire great heat can't wait for cold nights highly recommend
3 september 2026
Antwoord van Fireplace World
Dear customer. We are very pleased to hear that you are happy with your purchase and the service you received from us. Thank you so much for your feedback and review we really appreciate it. Kind regards, Fireplace World
Well-made and looks great
The product was well-made, exactly as we had expected. It was easy to put together and the videos and instructions were really clear. Really happy with the end result.
14 september 2026
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwoord van Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Great range of fires at a good price
Great range of fires at a good price. Easy to order. Quick delivery. Loving our new fire.
11 september 2026
Antwoord van Fireplace World
Dear customer, Thank you for taking the time to share your feedback. We are so pleased that you are happy with your new fire and that everything went smoothly with your order.
Kind regards, Fireplace World.
Very easy to order
Very easy to order, prompt delivery
Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direct human contact, it would be nice to be able to explain problem and say thank you when sorted or do I need to join the 21st Century.
11 september 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for taking the time to write this positive review, we really appreciate it. We are very happy to hear that you are pleased with our service and your purchase once any issues were resolved. Please note we do not use any AI in our customer support. Our support team is available on live chat and email to provide any help.
Thank you once again for shopping with Fireplace World
Yes excellent service would recommend…
Yes excellent service would recommend and would use them again
10 september 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
First class service and fast
First class service and fast, safe delivery service. I would highly recommend this seller. Many thanks from Ralph.
9 september 2026
Antwoord van Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Delivery was prompt with updates along…
Delivery was prompt with updates along the way. Great service and good product.
6 september 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Extremely easy to order and good…
Extremely easy to order and good communication from sender .
Items arrived next day well packaged
Would happily use again .
10 september 2026
Antwoord van Fireplace World
Dear customer. Thank you so much for taking the time to write this positive review, we really appreciate it. We are very happy to hear that you are pleased with our service and your purchase once any issues were resolved. Thank you once again for shopping with Fireplace World
Excellent Product very happy
Excellent Product very happy, Fast delivery and good price
13 september 2026
Antwoord van Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the order. Thank you for shopping with us. Kind Regards, Fireplace World
Antwoord van Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Original fire lights stopped working…
Original fire lights stopped working just after guarantee ran out. No replacent lights are sold. However, support was understanding and gave discount for new purchase. Time will tell if this one lasts longer.
10 september 2026
Antwoord van Fireplace World
Dear customer, Thank you for taking the time to post your review and we are glad to see you were happy with the service provided. Kind regards, Fireplace World
Customer service, Aberdeenshire delivery
Ordered a stove and accessories on a Sunday picked delivery for the Friday thinking that was enough time for it to be shipped and arrive on time (Aberdeenshire Scotland) unfortunately the company did not ship the order until the Thursday, emailed customer service to query this, the reply I got back was rather snippy saying it would be delivered on the Friday ( which turns out to be a downright lie as the postage label clearly says 2 day delivery so it was never going to be delivered on the Friday) I emailed again to say unfortunately it's not going to be delivered until Monday after getting an update from the courier. I was thanked for the update and they were sorry about the courier delay ( there was no courier delay) not even an offer of postage refund. Can't comment on the stove itself as I haven't tried it yet due to the late delivery.
Update. After a number of emails and in the end having to send a picture of there own label the company have accepted there was never going to be next day delivery to Ab postcode and they have refunded the postage costs. I'm sure im not the first this has happened to but hopefully I will be the last and there delivery options will be updated. Added an extra star as it was eventually sorted out.
18 september 2026
Review zonder uitnodiging
Antwoord van Fireplace World
Dear customer, We are very sorry that you were disappointed with your experience and apologise for any inconvenience caused. Your feedback is important to us and will help us improve the service we provide. We can see the courier tracking does advise they experienced a delay in their warehouse and our support team has contacted you to advise explain this further.
Kind regards, Fireplace World.
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