Great product. Heats the room well, warm and cosy. Bio fuel lasts much longer than 4 hours if not fully open Delivery very efficient. Wrong colour was delivered but Excellent service and correct col... Toon meer
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Great service, very quick delivery, super easy to install, easy to start and great safety instructions. The Ledbury, large logs and chimney work fabulously well together and all great quality. When li... Toon meer
We purchased this fire last year. It is fantastic. It gives off great heat, simple to assemble and easy to pour in fluid. Only issue we can sometimes can have is the close hatch can get stuck, so be c... Toon meer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contactgegevens
20-22 Wenlock Rd, N1 7GU, London, Verenigd Koninkrijk
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
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3K reviews
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Item was easy to order and sent out…
Item was easy to order and sent out promptly. I purchased the scented biofuel and don’t like the smell of the fuel and have noticed it has removed some of the black coating inside my fire as well.
17 december 2025
Antwoord van Imaginfires
Apologies for the problem with the fuel. Can you please email us at support@imaginfires.com with photos of your fire and the fuel please.
Efficient Bioethanol Fire place
Extremely efficient service was provided Imaginfires. Overall it was smooth from start to end. I ordered the new fire and was delivered to me on the very next day!
Reasonably priced and well provided information about the fire.
Thank you for your service.
9 december 2025
Antwoord van Imaginfires
Wonderful to know you're happy with both the fire and our service. Thank you for choosing us.
Easy ordering process
Easy ordering process.
Quick and efficient delivery.
Very happy.
No complaints.
12 december 2025
Antwoord van Imaginfires
Thank you.
Excellent prompt service & so so…
Excellent prompt service & so so pleased with my bio ethanol fire & amazed at the heat it generates in my lounge.
8 december 2025
Antwoord van Imaginfires
We are happy to hear your fire is keeping you warm and cosy.
I ordered twice in error
I ordered twice in error, within the hour customer service had got back to me, cancelled my duplicate order and refunded the money. Excellent service
30 november 2025
Antwoord van Imaginfires
Thank you for your review.
Gorgeous fire
Gorgeous fire, worth every penny and the service was fabulous. Thank you to all the team for making my home look amazing this Winter
30 november 2025
Antwoord van Imaginfires
We're thrilled you are happy with your Howarth fire and our customer service.
Great experience
Great experience! The delivery was super quick and everything as expected!
15 november 2025
Antwoord van Imaginfires
Happy to hear your delivery was quick and your order arrived safley.
Lovely little fire
Lovely little fire - prompt delivery and easy to set up. Not much heat but very pretty in the grate for days when I’m not after the roaring fire.
17 november 2025
Antwoord van Imaginfires
Thank you for your review.
A good company to do business with
3 december 2025
Antwoord van Imaginfires
Thank you for your support we really appreciate it.
Antwoord van Imaginfires
We love hearing delivery was quick and you are happy with our service.
Great after sales team
25 november 2025
Antwoord van Imaginfires
We take great pride in our after-sales support, and it’s rewarding to know our team met your expectations.
Very easy to put together and gives…
Very easy to put together and gives off a nice flame .
2 december 2025
Antwoord van Imaginfires
Happy to hear you are enjoying the Holborn suite and it was easy to put it together.
Excellent company
Excellent company. Fast service and delivery and very good back up service. Would definitely recommend their services for anyone thinking of purchasing a Bioethanol fire.
30 november 2025
Antwoord van Imaginfires
Thank you for the excellent review. We are delighted that you found our service and delivery to be prompt and our support team helpful. Your recommendation means a great deal to us.
It turned out to better than I expected…
It turned out to better than I expected the only downside is filling with fuel it would be better if it held more to last longer
30 november 2025
Antwoord van Imaginfires
"We are so glad you're happy with the product and our delivery service! Thank you for the feedback on the fuel capacity. While burner sizes are designed for safety and efficiency, you can often enjoy a longer burn by partially closing the flame slider once the room is warm. Your recommendation for those considering a bioethanol fire is much appreciate.
Unfortunate…
Unfortunately after ordering and paying for a fire I was notified that it was out of stock. However I was offered a range of options to resolve which I thought was very fair and chose an upgrade at no extra cost. On arrival the fire appeared fine but one of the decorative logs was damaged. On contacting the company I was told there was no stock until March 2026. Since using the fire this weekend I note that another one of the logs has split open.
22 november 2025
Antwoord van Imaginfires
Apologies for the damaged logs unfortunately we are out of stock of the Birch Logs till March. As soon as our new stock arrives we will send another set out to you as a priority
Antwoord van Imaginfires
Thank you for the 5star.
Antwoord van Imaginfires
Thank you for your feedback.
Great fire but delivery service was terrible
Happy with the final product, but the delivery and communication was terrible. I was told it would be delivered on a certain day. I can’t work from home so my mum had to take a day off to sit in all day for the delivery. We had no update or anyway to specifically track the parcel. It never came and no one told us anything. I had to keep ringing the next day to find out and they said the driver had run out of time but there was no communication at all.
23 november 2025
Antwoord van Imaginfires
Apologies for the poor service you have received from the couriers it is not up to our usual standard. I have passed your comments onto the logistics teams.
Christmas smell
It burned ok but where was the Christmas smell? I was expecting cloves, cinnamon, ginger, mulled wine but there was nothing, very disappointing.
27 november 2025
Antwoord van Imaginfires
We're sorry to hear the scent didn't meet your expectations that's certainly disappointing especially for a Christmas fragrance. We really appreciate you sharing this as it helps us improve.
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